In regards to this complaint at Workout Anytime, we have very detailed documentation on all conversations, account changes etc that take place through our staff AND through the representatives of [redacted] Financial, who handle the membership draftsI could see clearly where [redacted] had requested to freeze her membership for months back on 5/29/When frozen, it was explained to her what to expect as far as it automatically coming out of the freeze and her optionsShe came out of freeze on 1/2/and was charged her monthly membership dues as anticipatedThis apparent generated a call from her to ***She claimed that she had wanted to cancel her membership [redacted] goes by the book in regards to their policy for a day written notice required to do thatThey set her up to cancel per her requestThis meant that she would have one more draft on 2/2/After it was drafted, she disputed it with her bankIt was obvious from the detailed notes that we have, that she was confused or did not remember what she was told abut the policies & proceduresIF she had contacted the gym directly, we would have the authority to bi-pass the day noticeWhat I have done today to help her is this I called [redacted] Financial and asked them to waive her 2/2/draft so that t does not go to collections since they were in the right in changing itI confirmed that she has been cancelled out and that her account it caught upI have called her to let her know that she WAS responsible for the 2/2/draft, BUT that I made an acceptation for her and had it waivedI told her I was responding to her Revdex.com complaint to be sure she knew that we DID have all of the documentation to prove that everything was done correctly according to policy and the membership agreement she signedI told her that in the future, if she returns to the gym, she needs to be sure that if she has any questions, that she contact us at the gym directly since we have the authority to assist her in a greater capacity than [redacted] Financial will have based on policyShe was happy that we were able to go above and beyond to assist herIf you have any additional questions or need a copy of the transcript of notes on her account, please let me knowSincerely, [redacted] General Manager Workout Anytime Gym (864) [redacted]
In regards to this complaint at Workout Anytime, we have very detailed documentation on all conversations, account changes etc that take place through our staff AND through the representatives of *** Financial, who handle the membership draftsI could see clearly where *** *** had
requested to freeze her membership for months back on 5/29/When frozen, it was explained to her what to expect as far as it automatically coming out of the freeze and her optionsShe came out of freeze on 1/2/and was charged her monthly membership dues as anticipatedThis apparent generated a call from her to ***She claimed that she had wanted to cancel her membership*** goes by the book in regards to their policy for a day written notice required to do thatThey set her up to cancel per her requestThis meant that she would have one more draft on 2/2/After it was drafted, she disputed it with her bankIt was obvious from the detailed notes that we have, that she was confused or did not remember what she was told abut the policies & proceduresIF she had contacted the gym directly, we would have the authority to bi-pass the day noticeWhat I have done today to help her is this I called *** Financial and asked them to waive her 2/2/draft so that t does not go to collections since they were in the right in changing itI confirmed that she has been cancelled out and that her account it caught upI have called her to let her know that she WAS responsible for the 2/2/draft, BUT that I made an acceptation for her and had it waivedI told her I was responding to her Revdex.com complaint to be sure she knew that we DID have all of the documentation to prove that everything was done correctly according to policy and the membership agreement she signedI told her that in the future, if she returns to the gym, she needs to be sure that if she has any questions, that she contact us at the gym directly since we have the authority to assist her in a greater capacity than *** Financial will have based on policyShe was happy that we were able to go above and beyond to assist herIf you have any additional questions or need a copy of the transcript of notes on her account, please let me knowSincerely,
*** * ***
General Manager
Workout Anytime Gym
(864)***
In regards to this complaint at Workout Anytime, we have very detailed documentation on all conversations, account changes etc that take place through our staff AND through the representatives of [redacted] Financial, who handle the membership draftsI could see clearly where [redacted] had requested to freeze her membership for months back on 5/29/When frozen, it was explained to her what to expect as far as it automatically coming out of the freeze and her optionsShe came out of freeze on 1/2/and was charged her monthly membership dues as anticipatedThis apparent generated a call from her to ***She claimed that she had wanted to cancel her membership [redacted] goes by the book in regards to their policy for a day written notice required to do thatThey set her up to cancel per her requestThis meant that she would have one more draft on 2/2/After it was drafted, she disputed it with her bankIt was obvious from the detailed notes that we have, that she was confused or did not remember what she was told abut the policies & proceduresIF she had contacted the gym directly, we would have the authority to bi-pass the day noticeWhat I have done today to help her is this I called [redacted] Financial and asked them to waive her 2/2/draft so that t does not go to collections since they were in the right in changing itI confirmed that she has been cancelled out and that her account it caught upI have called her to let her know that she WAS responsible for the 2/2/draft, BUT that I made an acceptation for her and had it waivedI told her I was responding to her Revdex.com complaint to be sure she knew that we DID have all of the documentation to prove that everything was done correctly according to policy and the membership agreement she signedI told her that in the future, if she returns to the gym, she needs to be sure that if she has any questions, that she contact us at the gym directly since we have the authority to assist her in a greater capacity than [redacted] Financial will have based on policyShe was happy that we were able to go above and beyond to assist herIf you have any additional questions or need a copy of the transcript of notes on her account, please let me knowSincerely, [redacted] General Manager Workout Anytime Gym (864) [redacted]
In regards to this complaint at Workout Anytime, we have very detailed documentation on all conversations, account changes etc that take place through our staff AND through the representatives of *** Financial, who handle the membership draftsI could see clearly where *** *** had
requested to freeze her membership for months back on 5/29/When frozen, it was explained to her what to expect as far as it automatically coming out of the freeze and her optionsShe came out of freeze on 1/2/and was charged her monthly membership dues as anticipatedThis apparent generated a call from her to ***She claimed that she had wanted to cancel her membership*** goes by the book in regards to their policy for a day written notice required to do thatThey set her up to cancel per her requestThis meant that she would have one more draft on 2/2/After it was drafted, she disputed it with her bankIt was obvious from the detailed notes that we have, that she was confused or did not remember what she was told abut the policies & proceduresIF she had contacted the gym directly, we would have the authority to bi-pass the day noticeWhat I have done today to help her is this I called *** Financial and asked them to waive her 2/2/draft so that t does not go to collections since they were in the right in changing itI confirmed that she has been cancelled out and that her account it caught upI have called her to let her know that she WAS responsible for the 2/2/draft, BUT that I made an acceptation for her and had it waivedI told her I was responding to her Revdex.com complaint to be sure she knew that we DID have all of the documentation to prove that everything was done correctly according to policy and the membership agreement she signedI told her that in the future, if she returns to the gym, she needs to be sure that if she has any questions, that she contact us at the gym directly since we have the authority to assist her in a greater capacity than *** Financial will have based on policyShe was happy that we were able to go above and beyond to assist herIf you have any additional questions or need a copy of the transcript of notes on her account, please let me knowSincerely,
*** * ***
General Manager
Workout Anytime Gym
(864)***