Frequent Home Buyers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
What resolution? There has been no offer of allowing me to retrieve the shed nor any offer of compensating me for my property. I have been accused of using profanity, which I absolutely did not. I have been accused of lying, which I absolutely have not. The reference to where we will be moving in the future was made without him knowing ANY of my future financial business or what this will intel....which is NONE OF HIS BUSINNES ANYWAY! This juvenile attitude is exactly what we have dealt with through this entire process. I have asked to speak with this "partner" several times to be able to come to a compromise with situations that came up and was refused contact. Derrick, however, NEVER took responsibility for any decisions. He continually referred to his "partner" as making them but I was not allowed to speak with such "partner". It is very hard to even have a conversation with someone about issues when you are not allowed access to them. The only response I received from Derrick was "The shed goes". Yes, I told him that I would not allow him to further upset me and for him to have further arguments with my attorney when it got to that stage. It amazes me that he continues to claim conversations that did not happen such as the discussion about the shed staying. We would NEVER have agreed to that. It makes no sense! Why would we have agreed to that and then sent numerous text mentioning the removal of the shed waiting on weather? ALL of which he responded with "OK" or "No problem". The truth of the matter is that he did not make it clear to his "partner" that the shed was not included in the sale, and he is trying to cover yet ANOTHER mistake on his part. I haven't even gone into the fact that the closing paperwork had to be completely redone while we waited, because Derrick tried to charge us for closing cost that he had agreed to pay. This whole process was one "mistake" after another. The lack of knowledge was astounding!

At Frequent Home Buyers we value all of our clients and would never take advantage of anyone. We hear and understand this complaint, however some of the facts presented our a little distorted. First and foremost the shed was discussed on the initial walk through and was said to be "left along with a...

few other miscellaneous items." The only items that were discussed to be taken was the kitchen island and bathroom shelving around the sink, because they were hand made from a family friend. Upon closing and funding of the property the attention turned from these items to the shed outside. After discussion with my partner she concluded that the shed would stay as mentioned in the prior walk through of the property. We proposed that the seller come remove items from the shed, however the shed itself would be staying. Normally in these situations items that are discussed to be removed will be added to the special provisions section (11) of the contract. Since we did not need or want the island or bathroom shelving we did not add it in the contract. The contract states in section (7.D.1) the property is sold "as is" and that includes the shed and other items left outside.  In relation to the survey company, we take full responsibility of the delays of closing. Initially when we contacted the survey company we were told the survey would be completed in 3 to 5 days. Unfortunately, the company took 2 weeks to complete the survey. By the time we had received the survey, Christmas had come and the title company was unable to close in that short amount of time. To make things better we offered a $1500.00 advancement on the property to insure our client was able to have Christmas with her family. Through this whole process we were in contact with the seller making her aware of what was going on and the cause of delays. Her responses were filled with cursing and emotional outburst. We understand when it comes to timing of closing we let the ball drop completely and for that we sincerely apologize. However, when it comes to the shed we have learned from this minor mistake of miscommunication, and moving forward we will clearly state in our contract which items are to stay and which items are to be removed. I have tried reconciling with the seller yet her response is "talk to our lawyer." We realize the pain she is feeling, but we feel this misguided anger has to do more with almost losing her home of 20+ years, then the actual cost of the shed.  We greatly appreciate this feedback and plan to learn from this and serve our clients the best we can moving forward. In summary, we closed on the property in less than 45 days and was able to stop Foreclosure from happening, and now the seller gets to live lake side with no stress from the compounding debt. We realize we will not be able to satisfy every person but we did do the job we promised with a slight delay.