Fresh Air Systems

These guys are terrible. They came out twice to troubleshoot the same problem and didn't fix it and also made it worse. I was having problems with smaller 1.5 ton HVAC unit not producing heat or air. Fresh Air Systems came out and just talked a lot with little work. They ended up loading 3 pounds of coolant and said that would fix it. Of course I had to pay for that. A few weeks later I called them to come back. They sent two experienced technicians this time because I said I didnt want a trainee working on my system like the last time. This time they said I needed my compressor replaced it would cost me about $1,000 or more. They told me to call them when I was ready to go forward and they will come out. I ended up calling my current HVAC company who installed my systems. They troubleshooted the unit and said the problem was a thermal sensor gone bad and needed to be replaced. They also told me that Fresh Air Systems over charged my system with too much coolant and was causing a new problem. They drained the coolant and reinserted to the correct levels. Fresh Air Systems charged me another $300 to tell me I needed a new compressor and that was not even the case. I would recommend to everyone to go with a trusted company rather than this one to complete your HVAC service.

Complaint: [redacted] I am rejecting this response because: it is conveniently missing pertinent portions of the transaction as a wholeThe company felt it was incapable of performing the repair without causing further damage to the property and the technician was ordered, by the owner of the company, to leave the premises without making the repairNeither the technician nor I had a say in the matter; the owner of the company dug his heels in and demanded that the technician not touch the "sucky pipe" (his exact words) and leave immediately.I have attached a copy of a letter sent to the company via USPS on September Regards, [redacted]

Good morning Ms ***, regarding the complaintFresh air system offered to make the drain fitting repairHome owner declined this repairThank you, *** ***

Complaint: [redacted]
I am rejecting this response because: it is conveniently missing pertinent portions of the transaction as a...

whole. The company felt it was incapable of performing the repair without causing further damage to the property and the technician was ordered, by the owner of the company, to leave the premises without making the repair. Neither the technician nor I had a say in the matter; the owner of the company dug his heels in and demanded that the technician not touch the "sucky pipe" (his exact words) and leave immediately.I have attached a copy of a letter sent to the company via USPS on 13 September 2017.
Regards,
[redacted]