Fresh and Fit Meals

Review: I had been hearing at my gym about meals people had been ordering, so they didnt have to prepare food for lunch and dinner and the meals were healthy / low calorie but unfortunately way out of my price range. Well I had just opened a clinic and thought it would be a great addition to have this to be able to refer my patients but I had to try it first before I can recommend it. So I called and made an appointment with the owner [redacted]. He came out and we talked for a while and he said he doesnt allow people to buy weeks at a time and I needed to buy a month, which I thought was weird since it showed the price for a week of food on the flyer that I had, but I let him talk me into buying a month for me and an employee of mine for just lunches which he said was five hundred dollars. Not having the cash I paid with a check because he was going to charge me to use card. Then on Friday I was going to place the order for me and my employee but she never gave me her order so I placed my order and asked him to just give me lunch and dinners and asked him to refund the difference or if he hadnt cashed the check I would bring him the correct amount but he emailed me back and said he had already deposited the check but said nothing about the refund. On Wed or Thurs of the next week [redacted] called and said I had bounced a check and asked what I wanted to do about it. Surprised I apologized and asked him for time to check with my bank and call him back. I was harassed for two days! I felt so bad!! I didnt intend to bounce the check and was so embarrassed. I had purchases come through the bank that I was unaware of and I made a mistake. I wanted to pay him but I needed to wait for the bank to clear funds on a check. I try to explain my situation to him on Friday, but I was spoken to roughly and told I had till Monday. I said thank you and told him I would bring him cash but after the call I felt horrible and wanted to cry. I felt bad before but he made me feel even worse. Monday I meet up with him at the gym he asked me for five hundred and fifty dollars and I paid but not understanding for what? I didnt order any meals after that because I wanted to understand what I was being billed for. Three weeks later I got my receipt, it said four hundred for a month of lunch and dinners and sixty five dollars for returned check fees. Well the amounts dont add up and when I looked the invoice said that I only paid four hundred and ninety five dollars. I text [redacted] and he said the other money was for a tip. I was so mad!! I never said you could have a tip. Well he reimbursed me tip money but said he didnt want to deal with me. Well I feel like I was taken advantage of from the beginning and dont want his food. I would like a refund but he refuses to give me one. I cant believe how I was treated and would never recommend this place to anyone. I have never done this before but [redacted] tried to take advantage of me and thats not right. All Im asking is that fresh and fit refunds me for the three weeks of meals I have not used.Desired Settlement: I would like a refund for the three weeks of meals I have not used. Each week is $125 so a total of $375.00. I can't bring myself to think of ordering food from a place that tried to rip me off, it puts a bad taste in my mouth. Thank you.

Business

Response:

Wow! I am speechless. From the get go this business wanted to inquire about my company making meals for a group they were putting together for a program that they were running. These women are very sketchy. They both ordered a service from me. 4 week of meals. The service had already begun...first week of meals delivered and consumed by [redacted].her partner never put in an order but emailed me saying she was still wanting meals. [redacted]continued to tell me not to make her partner meals because she wouldn't eat them and to double up her order from just lunches to lunch and dinner. After that her partner asked for a refund for her half....both were paid with the same check which ended up bouncing. I have every right to pursue payment for a service which has already begun, delivered and consumed. I could not get ahold of [redacted]for over a week and became frustrated with the situation since meals have already been delivered. Got another call form this partner about a refund for her half....they obviously have a lapse in communication. I later met with [redacted]to take care of bounced check and fees. She gave me a credit card which had declined. In embarrassment she proceeded to count out cash and was short. She then paid the difference with a check and said to keep what ever was extra for fees and my trouble. She never put a order in for the remainder of her meals. A month later she contacts me and demands a refund....not because she the there was a problem with the food but because she over paid and didn't want to do business with me. I will not refund her for a service which had already begun, delivered and consumed. I issued her a check for what she felt was overpaid and never was meant to be for my trouble. The refund was issued almost 2 months ago. If there is a problem with the food then we could give a refund....but no mention of that. Her attitude was to just refund her to get her off my back. I am not the only business that has had issues with these ladies. I don't care for her threats. I have reviewed this situation with fellow business owners and have been advised that no refund is due. I have never ever come across another business owner nor a client that has acted like this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

First let me say I paid the meals and ordered them, so like I explained [redacted]’s meals will go to me for my dinner.

On May 24, [redacted] came by the office and we spoke I gave him the check and we talked about ordering how everything was going to work etc. After waiting and reminding my employee to order her meals she did not. So I ordered and sent him an email with my order for lunch and dinner. Explained what happened and stated that I’ll be ordering from now just lunch and dinner for me and asked to replace the check with cash since it would be less money. I didn’t hear back from [redacted] till Monday and he said he already deposited the check with no mention about the refund of the less 75. But I decided to let it slide.

On May 30, [redacted] let me know that my check bounced. Like I said previously bouncing the check was an accident and I was so embarrassed. I asked [redacted] to give me some time to figure it out but he called and harassed me. I was working with customers and he kept calling. He didn’t even give me time to figure it out. I finally just gave him a credit card even though I wasn’t even able to call the bank yet and of course it didn’t go through. I asked him to let me call him the next day to sort it out. I cried after work. I felt so bad and like crap I could fix it right away. Didn’t know what to do.

On May 31, I finally called [redacted] who was so rude on the phone “I DON’T HAVE TIME FOR THIS” I tried to explain that I had money but the bank had a hold on my check and not all the funds are available. I told him I could pay for the week I had eaten, but asked him politely if he could wait till Monday for the rest of the money. He said yes and to meet him at the gym at 7. I said okay. I felt so horrible when I got off the phone I didn’t want his other meals and didn’t order anymore after.

On June 3, Monday at 7 I meet [redacted] and yes I didn’t know I needed to bring $550. To me it only should have been in the 400 range but when he asked for 550 I should have asked why, but after been talked down to all week I just wanted this experience over. So, yes he allowed me to write a check for the difference and yes it went through like the first one should have.

On June 8, [redacted] asked me if I was going to order. I said no. I needed an invoice before I ordered anymore. [redacted] said no problem I’ll leave it for you at the Grinder tomorrow.

On June 12, [redacted] asked me if I was going to send him our patients for our programs and asked me for payments. I said no, we found someone better suited for our needs and reminded [redacted] that I never received an invoice and asked for a refund for the remaining 3 weeks. [redacted] “I left an invoice at the grinder. “ There was no invoice that I could find? [redacted] also said that they don’t do refunds on meals already started and I’ll email you an invoice when I get a chance.

On June 18, I reminded [redacted] that I was still waiting on my invoice. [redacted] said he was catering and he would get it to me tomorrow.

On June 19, I got the invoice which really upset me!! First He said he took a tip out which he did refund me for. He charged me twice for a check fee of 35 equaling 65. But that’s not really why I’m mad….I’m mad because [redacted] tried to take advantage of me because I’m nice and sweet and don’t like confrontations. You don’t do that to people.

Why would anyone want to eat a meal cooked from someone who tried to take advantage of you? I tried to apologize on so many occasions, only to be beat down by words. Customers are your business and you don’t treat them like that! I want a refund of my 3 weeks of unused meals please!!!

As far as what is said about me and my business, I don’t want to respond to things that have nothing to do with this and are not true. I don’t want to devalue anyone but I do want people to learn that they should try rip people off.

All I want Is a REFUND of my three WEEKS of UNUSED MEALS PLEASE!!!!

Business

Response:

These accusations of a beat down by words or any verbal abuse is false. As a business owner you should know that when someone pays into a program you are not refunded for the reminder of unused service during set time frame. A 4 week meal plan was ordered. Week one was delivered and consumed without complaint. Still unpaid after that. Weeks go by and no refund was asked for. 4 week meal plan end date had gone by with out hearing from the consumer. If this was asked of after the 1st weeks meals was eaten and then was a problem...maybe a refund would be warranted. A refund was not asked for until much later. You can't join a gym for a month, work out for a week and let a few weeks go buy then complain then ask for a refund for the weeks you didn't use the gym. There was NEVER a complaint of how things were handled until weeks after they were handled. I hope this makes more sense now. The consumer should take some accountability for the way she handled her 4 week meal plan and finances. And to complain that I pursued payment for a bounced check and declined credit card....you better believe I'm going to request payment for the bank fees and a full payment since the 4 week meal plan had already started and was eaten and NEVER complained about. Business owner to business owner this should be a mutual understanding. It sounds like I am being taken advantage of by the consumer. As she said before that I should give her a refund so she will leave me alone. Since this was business doing business with another business I don't see this as a consumer issue. The disgruntled business owner is already slandering my business through on line reviews....but c'mon....compared to the reviews of our real clients, loyal clients and other business owners that we do business with speaks for itself. We bend over backwards and go above and beyond for all of our clients.