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Fresh & Clean Duct & Carpet Cleaning, LLC

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Reviews Fresh & Clean Duct & Carpet Cleaning, LLC

Fresh & Clean Duct & Carpet Cleaning, LLC Reviews (3)

I Purchased on 05/1/an air duct cleaning voucher for $on [redacted] siteMy appoint was scheduled for June 26, at 3pmEarlier in the morning I received a voicemail that the tech will be at my house between 3-5pmAt 3:42pm, I got a called from the tech said his GPS told him he'll be arriving in about minutesAt 5:07pm, no show, no call, nothingI tried to called the tech but no answerI kept on trying to call him until finally at 5:52pm I was able to reach the techHe claimed he was on the side of the road due to a car accidentHe sound irritated with me for calling so many timesI explained why I called to see where he was, I make sure I took off work to be home between 3-5pmHe does not have the professional curtsey to give me a call when he knew he was lateHe got irritated and told me he would call me back and hung up on meI also left two voicemails for the phone number listed on the voucher 844-332-The tech never show up, never called me backThey claimed to be professional but have no professionalism, no customer service skillsThey expects you to me at home when they show up but can't even call or text to let you know they are late or not comingI am fed up with this companyI called [redacted] l and requested my full refundI wasted times and headache waiting for a very unprofessional tech and companyWill NEVER do business with these kind of company or people againPlease beware and do not purchase services from this company

Firstly, this business was hard to get a hold of by phone I called 1-844-332-and left messages over a two month period and received no call back It was not until I found a secondary number (1-317-973-0495) that I was successful *** answered and explained that she was the only person that does scheduling Still, aren't months an adequate amount of time to return a call?! When I scheduled this appointment, I explained that I would be driving hours to this house, since this is a secondary home I confirmed the appointment before I left and was told the technician would arrive between 9-11AM When I called at 11:stating the technician had not arrived, *** at the call center stated that the technicians got involved in a bigger job than anticipated When I asked how long the delay would be, she said she could not tell me and would call me back Needless to say, she never did When I finally reached her to ask if they could come the first thing the next day (I still had a hour drive back home) she said she would call me at days end Again, she never called back that day or subsequently, despite multiple messages asking her to inform me what was going on Very poor business practices!

I Purchased on 05/1/15 an air duct cleaning voucher for $69 on [redacted] site. My appoint was scheduled for June 26, 2015 at 3pm. Earlier in the morning I received a voicemail that the tech will be at my house between 3-5pm. At 3:42pm, I got a called from the tech said his GPS told him he'll be arriving in about 42 minutes. At 5:07pm, no show, no call, nothing. I tried to called the tech but no answer. I kept on trying to call him until finally at 5:52pm I was able to reach the tech. He claimed he was on the side of the road due to a car accident. He sound irritated with me for calling so many times. I explained why I called to see where he was, I make sure I took off work to be home between 3-5pm. He does not have the professional curtsey to give me a call when he knew he was late. He got irritated and told me he would call me back and hung up on me. I also left two voicemails for the phone number listed on the voucher 844-332-1178. The tech never show up, never called me back. They claimed to be professional but have no professionalism, no customer service skills. They expects you to me at home when they show up but can't even call or text to let you know they are late or not coming. I am fed up with this company. I called [redacted]l and requested my full refund. I wasted times and headache waiting for a very unprofessional tech and company. Will NEVER do business with these kind of company or people again. Please beware and do not purchase services from this company.

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