Fresh Food Supermarket

I am responding to the complaint made on fresh food supermarket.The purchase date was 2-23-2016, not 2-19-and this was the customer's first time ever being charged twice at this store.It was brought to our attention on feb 23, when the customer returned to the store saying that she had been charged twice for the same transactionThere was an error on our machine that charged thisFrom the very beginning we have worked with this customer, we have tried to resolve this matter I called our Bank card services to try and get a refund and was told it would take a few daysWe can not issue a refund of that amount without authorization from the Bank card servicesWhen the few days were up the customer came back And demanded a refundMsL [redacted] informed her she was doing all she could do and she would have to wait it out until We heard back From our Bank card services, at this point the customer got very upset and at that point heated words were exchanged between the manager And the customer.The manager offered store credit in the amount she was overcharged but the customer stated she didn't want that, that she wanted to go to [redacted] or could We give her a cash refund.So from day one we acknowledged that it was our fault , we called the the Bank card services as well as the ebt retail number to try and resolve this matter, when We couldn't resolve it in that four day span we offered store credit which the customer declined she wanted a cash refund but by law We cannot issue cash for an ebt transaction, We were told that a refund was to be put back on the customers card on March 7, 2016.we have not checked back to see it was Put Back on the customers card and the customer never came back to the store

I am responding to the complaint made on fresh food supermarket
12.8px">The purchase date was 2-23-2016, not 2-19-and this was the customer's first time ever being charged twice at this store.It was brought to our attention on feb 23, when the customer returned to the store saying that she had been charged twice for the same transactionThere was an error on our machine that charged thisFrom the very beginning we have worked with this customer, we have tried to resolve this matter I called our Bank card services to try and get a refund and was told it would take a few daysWe can not issue a refund of that amount without authorization from the Bank card servicesWhen the few days were up the customer came back And demanded a refundMsL** informed her she was doing all she could do and she would have to wait it out until We heard back From our Bank card services, at this point the customer got very upset and at that point heated words were exchanged between the manager And the customer.The manager offered store credit in the amount she was overcharged but the customer stated she didn't want that, that she wanted to go to *** or could We give her a cash refund.So from day one we acknowledged that it was our fault , we called the the Bank card services as well as the ebt retail number to try and resolve this matter, when We couldn't resolve it in that four day span we offered store credit which the customer declined she wanted a cash refund but by law We cannot issue cash for an ebt transaction, We were told that a refund was to be put back on the customers card on March 7, 2016.we have not checked back to see it was Put Back on the customers card and the customer never came back to the store

I am responding to the complaint made on fresh food supermarket.The purchase date was 2-23-2016, not 2-19-2016 and this was the customer's first time ever being charged twice at this store.It was brought to our attention on feb 23, when the customer returned to the store saying that she had been...

charged twice for the same transaction. There was an error on our machine that charged this. From the very beginning we have worked with this customer, we have tried to resolve this matter I called our Bank card services to try and  get a refund and was told it would take a few days. We can not issue a refund of that amount without authorization from the Bank card services. When the few days were up the customer came back And demanded a refund. Ms. L** informed her she was doing all she could do and she would have to wait it out until We heard back From our Bank card services, at this point the customer got very upset and at that point heated words were exchanged between the manager And the customer.The manager offered store credit in the amount she was overcharged but the customer stated she didn't want that, that she wanted to go to [redacted] or could We give her a cash refund.So from day one we acknowledged that it was our fault ,  we called the the Bank card services as well as the ebt retail number to try and resolve this matter, when We couldn't resolve it in that four day span we offered store credit which the customer declined she wanted a cash refund but by law We cannot issue cash for an ebt transaction, We were told that a refund was to be put back on the customers card on March 7, 2016.we have not checked back to see it was Put Back on the customers card and the customer never came back to the store.

Review: I made a purchase using my EBT card and was billed twice. I brought it to the attention of the clerk and store owner, Mi L**. They verified that an error had occurred and that it would be refunded back to my card. I gave them four(4) days to get the problem resolved with no satisfaction. The owner states that it is not her problem and became combative with me including making a veiled threat when I mention the Revdex.com. I am reporting this to the Virginia EBT office. This is not the first time I have had discrepancies with charges to my EBT card.I feel that I have been treated unjustly in this manner and have been made to feel like it is my fault. Mi L**, the owner, states that she has no responsibility to me as the customer and that I am the problem. Your assistance in this matter will be greatly appreciated.Desired Settlement: I would like the $18.74 returned to my EBT card or a cash refund.

Business

Response:

I am responding to the complaint made on fresh food supermarket.The purchase date was 2-23-2016, not 2-19-2016 and this was the customer's first time ever being charged twice at this store.It was brought to our attention on feb 23, when the customer returned to the store saying that she had been charged twice for the same transaction. There was an error on our machine that charged this. From the very beginning we have worked with this customer, we have tried to resolve this matter I called our Bank card services to try and get a refund and was told it would take a few days. We can not issue a refund of that amount without authorization from the Bank card services. When the few days were up the customer came back And demanded a refund. Ms. L** informed her she was doing all she could do and she would have to wait it out until We heard back From our Bank card services, at this point the customer got very upset and at that point heated words were exchanged between the manager And the customer.The manager offered store credit in the amount she was overcharged but the customer stated she didn't want that, that she wanted to go to [redacted] or could We give her a cash refund.So from day one we acknowledged that it was our fault , we called the the Bank card services as well as the ebt retail number to try and resolve this matter, when We couldn't resolve it in that four day span we offered store credit which the customer declined she wanted a cash refund but by law We cannot issue cash for an ebt transaction, We were told that a refund was to be put back on the customers card on March 7, 2016.we have not checked back to see it was Put Back on the customers card and the customer never came back to the store.