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Fresh Look Painting

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Fresh Look Painting Reviews (6)

Company states that the issues are resolved

Company states that they are working with the consumer to resolve it, but the rain is delaying it. They hope to have it done by next week.

Review: Per our contract with Fresh Look Painting and owner [redacted] he and his crew were supposed to paint our home in its entirety. There was supposed to prime all soffits, fascia, gutters, down spouts and eves with DTM primer and use one full coat of finish paint over primer as well 2 full coats on the body of the house. They never did prime as stated and only applied one coat of paint to both. They were VERY sloppy; we have numerous drip marks now all over the roof and down the siding. Payment was made to them in full with the respect they were going to come back and complete the job. We have left messages, sent emails, etc with broken promises. We have done some research in more depth to this company and now have seen we are not the only ones who have been duped by this company. On one occasion one of his employees ended up leaving the job and quitting due to none payment of his wages and shady practices, but that does not concern us. I have a paper trail a mile long of documentation. This job was started in May, now it is September and the job was never finished.Desired Settlement: We want our money back for a job that was not completed per his contract.

Ken & his staff are absolutely great! My sister & I are currently selling our parents home, they painted the entire house, (upstairs, bedrooms, closets, bathroom, main floor, kitchen and basement) they also painted the garage and house trim.
There was not a job they weren't willing to tackle.
They cleaned up after themselves, worked early and every day.
Reliable, Friendly, Clean. The house looks great and ready for a new family.

Review: Fresh Look Painting was scheduled to come and paint a bedroom and attached bathroom; a fairly small and easy job so you would think.

[redacted] came the week before to give me a quote. He gave me a price. But, he did not give me a written agreement that stated the price and date of service. That should have been my first clue that this business was crappy. He also stated that he would need to paint on a rain day-I advised him that I was on vacation and could not wait for it to rain. So, we scheduled it for the following Friday.

It rained the following Thursday, so I texted him through Thumbtack to see if he would offer Thursday instead of Friday. He did not offer so I confirmed the job for the following day, Friday.

He contacted me through Thumbtack early Friday morning and told me that THEY could not come. His had a family emergency (which I understood completely). But, TWO painters were scheduled to be there, so I asked him to send the other painter to at least start the job. He told me that the job was a TWO man job and we would need to re schedule, possibly for the weekend. What a bunch of bull; it was a bedroom and bathroom. If I could do the job in one day(I am just not good at painting), then I cannot see why a pro cannot handle it.

Keep in mind that I gave up my entire vacation for this and I got screwed, so yes I am upset. My bedroom was completely packed up and in shambles. I prepped all of the walls and moved everything for them. It stayed that way for three weeks until I found another painter. This was awful customer service. Why that other painter could not come is still a mystery. I think they did not want the small job so [redacted] came up with an excuse for the other painter. What was the other painter doing if he was scheduled to be at my place? This is what I question and the total lack of customer service or concern about my situation. Also, the lack of honesty.Desired Settlement: Fresh Look Painting DOES NOT deserve the rating that you give them. I would re-consider that rating. I can't remember what it is off the top of my head, but it was a good mark. That is why I picked them over others. So, this complaint should count against their rating.

I did find another painter----just ONE person. And, he had the job done in one day. Go figure.

Joe and the Fresh Look team were reliable, highly responsive, committed to doing the job right and, above all, a class act. I've never had a better experience working with a contractor.
I hired Fresh Look for an exterior paint job on two homes. Having relied heavily on online reviews when selecting a painter, I can say their work product truly reflects the high marks they've received on Thumbtack and elsewhere. Their rates were competitive but didn't come at the expense of poor quality. I was consistently impressed with their professionalism—from day one they made a point of exceeding expectations.
Hire Fresh Look and rest easy knowing you're in good hands.

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Description: Painting Contractors

Address: 721 Pembroke Fairview Road, Pembroke, Kentucky, United States, 42266

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