Dear [redacted] ( [redacted] ),We sincerely apologize for any difficulties that you might have experienced.The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the orderOur terms state clearly both our billing policy and our return policy, which you accepted at the time of purchase.According to our database, the matter has been resolved to conclusion by the arbitration process set forth by your bank and as a result you have been fully refunded.At fresh-selection.com, customer satisfaction is our number one priorityShould you have any other questions or concerns do not hesitate to call us back at ###-###-####Our agents are standing by Monday through Friday, 10:00AM until 6:00PM EST.Sincerely,fresh-selection.com ###-###-####
Complaint: [redacted]
I am rejecting this response because:
Sincerely, their internet offer didn't state to return any samples, and it said that I would receive another 30 days supply to be charged at the monthly fee if I would not cancel, something that I did right away, the second supply which I never received for the next 30 days, and they charged $ 169.50 of two items for 84.75 each that I never received, because the cancellation was made by phone, confirmed with e-mail from Fresh Selection, and assured by phone that everything was clear and perfectly well understood, that I wasn't going to receive any supply and that I would not be further charged anything else, but only what I had already paid for the delivery of the first samples that I was supposedly to try, paying only the delivery cost... Not that they would charge me later pretending not to understand their wrong. That is not written in their web offer.
[redacted]
Dear [redacted] ([redacted]),We sincerely apologize for any difficulties that you might have experienced.The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the order. Our terms state clearly...
both our billing policy and our return policy, which you accepted at the time of purchase.According to our database, the matter has been resolved to conclusion by the arbitration process set forth by your bank and as a result you have been fully refunded.At fresh-selection.com, customer satisfaction is our number one priority. Should you have any other questions or concerns do not hesitate to call us back at ###-###-####. Our agents are standing by Monday through Friday, 10:00AM until 6:00PM EST.Sincerely,fresh-selection.com ###-###-####
Dear [redacted] ( [redacted] ),We sincerely apologize for any difficulties that you might have experienced.The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the orderOur terms state clearly both our billing policy and our return policy, which you accepted at the time of purchase.According to our database, the matter has been resolved to conclusion by the arbitration process set forth by your bank and as a result you have been fully refunded.At fresh-selection.com, customer satisfaction is our number one priorityShould you have any other questions or concerns do not hesitate to call us back at ###-###-####Our agents are standing by Monday through Friday, 10:00AM until 6:00PM EST.Sincerely,fresh-selection.com ###-###-####
Complaint: [redacted]
I am rejecting this response because:
Sincerely, their internet offer didn't state to return any samples, and it said that I would receive another 30 days supply to be charged at the monthly fee if I would not cancel, something that I did right away, the second supply which I never received for the next 30 days, and they charged $ 169.50 of two items for 84.75 each that I never received, because the cancellation was made by phone, confirmed with e-mail from Fresh Selection, and assured by phone that everything was clear and perfectly well understood, that I wasn't going to receive any supply and that I would not be further charged anything else, but only what I had already paid for the delivery of the first samples that I was supposedly to try, paying only the delivery cost... Not that they would charge me later pretending not to understand their wrong. That is not written in their web offer.
[redacted]
Dear [redacted] ([redacted]),We sincerely apologize for any difficulties that you might have experienced.The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the order. Our terms state clearly...
both our billing policy and our return policy, which you accepted at the time of purchase.According to our database, the matter has been resolved to conclusion by the arbitration process set forth by your bank and as a result you have been fully refunded.At fresh-selection.com, customer satisfaction is our number one priority. Should you have any other questions or concerns do not hesitate to call us back at ###-###-####. Our agents are standing by Monday through Friday, 10:00AM until 6:00PM EST.Sincerely,fresh-selection.com ###-###-####