Fresh Start Usa, Inc.

Revdex.com:To be fair, the box was picked up because a driver happened to stop in to replace the box at which time I requested that they remove itThe driver was very pleasant, understanding and accommodating.That said, this issue (complaint ID
***) has technically been resolved despite what ultimately prompted said resolution.Sincerely,*** ***

I am very sorry that you have been unable to reach anybody *** is notifying the driver to come pick this box up Please let us know if there is anybody in particular they need to see, as well as what your Company hours are. Thank you so much

Initial Business Response /* (1000, 11, 2015/07/27) */
*** *** - Carmen has not worked for us for almost a full yearShe was dismissed for lack of detail in her workWe cannot find any correspondence or vending card return under your nameHowever, we are a reputable company and we do care
about our customersThere is a limit to what the DOC cards will allow to have loaded on the card, so if you would tell us what you believe you had remaining, we will process a refund to youPlease confirm mailing address etc as we have no information regarding this transaction
Initial Consumer Rebuttal /* (3000, 13, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have faxed a copy of the information to the company, the letter and a photocopy I kept of the vending cardI have still not heard from themThis is very disappointing
Final Business Response /* (4000, 15, 2015/08/12) */
Refund check #XXXXX in the amount of $sent to *** ***, August 12,
Final Consumer Response /* (2000, 17, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to the Revdex.com I received my moneyI appreciate all the work they did for me

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As I am unable to contact this company and/or get a hold of anyone upon calling, if possible please advise Snacks For A Purpose we have hours Monday-Friday from 7:00am to 4:30amWe look forward to seeing someone shortly to pick this box up
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you Revdex.com.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I still do not see a link that allows me to email the business directly and we still have not seen anyone come by to pick this box up. What else can be done to contact this business? Thank you for reopening the complaint and hopefully bringing this to their attention once more.
Sincerely,
[redacted]

Box was picked up on 3/11/16.

Initial Business Response /* (1000, 6, 2015/10/13) */
Need to know the name of the company, address and hours of operation. It is also helpful to know when the box was placed in the business (approx.). It will then be scheduled for a pick up.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/15)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally reached someone with their customer service, who took down our business' address and said they will arrange a pick up of the untouched box.
The box was received on Monday, 10/12/15.
Address is [redacted] in [redacted]
Final Consumer Response /* (3000, 15, 2015/10/26) */
I called this organization's customer service twice last week about when to anticipate the box being picked up and was given a vague answer both times. The box still has not been picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is unfortunate that the business, Premier Services, did not make an effort...

to resolve this or even to respond to my multiple contacts until the Revdex.com was involved. I hope they will treat other customers awaiting refunds in a more responsive manner.
Sincerely,
[redacted]

Refund check sent 12/22/15 in the amount of $25.25.

Box has been picked up on August 18, 2016.

Initial Business Response /* (1000, 5, 2015/12/31) */
[redacted] needs to send his card and a self addressed stamped envelope to [redacted] for a refund and a check will be sent to him in the amount left on the card.
[redacted]
Frontdesk
Initial Consumer...

Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Provided [redacted] follows through with sending a check in my self-addressed postage-paid envelope within a week or two, I will be satisfied. Full satisfaction relies on the full refund being received.