Fresh-Trips

Good evening,We have been in contact with Mr. [redacted] regarding this issue. His refund was issued upon request according to our terms. He went to [redacted] and our CEO did exchange emails with him (last email is attached). His refund was issued on Jan 25, 2016 and the audit trail of this is...

attached.Please let us know if there are any other questions regarding this.Regards,FreshTrips Team

Good evening,Thank you for the further update. Transfer vouchers are typically issued 10-days prior to arrival, however if you could please email [redacted] and request they be expedited, we will accommodate your request.Best Regards,FreshTrips

Good evening,This clients reservation was indeed refunded on February 3rd, 2016 as promised in the email we sent to clients. This was a mutual decision made by all companies involved due to inventory errors. Every client affected by this situation adversely has been refunded and/or compensated as...

well. Please advise if you have any other questions - otherwise we've attached the audit trail of this refund and the customer should have received a receipt as well. It can take up to 10 days for the funds to appear on any client's statement (depending on their bank).Thank you,FreshTrips Team

Good evening,Thank you for your inquiry. Could you please email [redacted] and include the details of your refund request? Once submitted, our management team will be in touch to discuss and remedy the situation.Thank you,FreshTrips

Good evening,Thank you for the feedback and we are happy to take a look at your situation. If you could email all of your case details to [redacted], our management team will take a look at your case. This way we can come to a resolution whether it be you still wishing to take the...

vacation, compensation for your loss on airfare or a combination of any other possible resolutions. We appreciate your patience and sincerely apologize for this inconvenience. Our goal and intention is to work through this with you and your guest. Please let us know if you have any questions and we will be in touch via email to get this resolved. Please provide all of the necessary documentation including receipts so we can expedite your request.Best Regards,FreshTrips Team

Complaint: [redacted]
I am rejecting this response because:I followed the instructions Fresh Trips sent and emailed them on 3/16/16 requesting "expedited transfers".  Fresh Trips has NOT sent the transfers or responded to my email. I can forward evidence of my communication attempts with Fresh Trips if needed.
Sincerely,
[redacted]

Good evening,As addressed in similar complaints, all clients affected after Feb 17 have been fully refunded. We are working towards resolving any additional financial concerns that some guests may experience with airline tickets, etc and we're working on these on a case-by-case basis.Unfortunately -...

since we are a travel technology company and not a travel agency, we don't have dedicated or trained guest service agreements based on our relationship with this wholesaler. However, we are committed to moving beyond this and folks accepting their refunds along with complimentary travel vouchers to be used through a direct wholesaler for future travel.Our process is laid out on our landing page for these guests: https://fresh-trips.com/travel-blog/Regards,FreshTrips Team

Good evening,First, our apologies for the inconvenience and stress this situation has caused. It was never intended to carry out this way and we are sincerely sorry. In regards to your case, we are happy to look at providing you with compensation for the fees incurred due to canceling your...

airfare.All of these situations are being looked at on a case-by-case basis by emailing the specifics to [email protected] and including all of the details and documentation. The more information we receive will help us expedite your request. Most cases that were traveling within 30-days of the cancellation notice have been compensated one way or another. It is our intention to make this right and I am confident we can do so by refunding the cancellation fees you incurred.Please let us know if you have any other questions, otherwise we will keep an eye out for your email this week. Best Regards,FreshTrips Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your patience. FreshTrips does not engage in any contract with its guests and our guests provide us with the right to correct errors and omissions when they agree to our terms of service. We are not selling all-inclusive packages on our site nor do we intend on it. Every guest affect was refunded so we are confused by the overuse of scam. We are not a full-service travel agency or online travel agency and our phone support is very limited and has always been this way. [redacted] has structured alternative arrangements for guests affected by this situation with a different retail partner and FreshTrips may be responsible for these subsidies. At this point, our refund amount is all that can be immediately offered in terms of compensation. We are actively working with all parties involved so any guests who have not successfully rearranged their plans can be accommodated. Take care and enjoy your weekend.

Good evening,First, our apologies for the inconvenience and stress this situation has caused. It was never intended to carry out this way and we are sincerely sorry. In regards to your case, we are happy to look at providing you with compensation for the fees incurred due to canceling your...

airfare.All of these situations are being looked at on a case-by-case basis by emailing the specifics to [email protected] and including all of the details and documentation. The more information we receive will help us expedite your request. Most cases that were traveling within 30-days of the cancellation notice have been compensated one way or another. It is our intention to make this right and I am confident we can do so by crediting the difference in hotel property.We've also attached confirmation that your refund for $980 in full was processed on February 3rd as promised and we also emailed you a receipt.Please let us know if you have any other questions, otherwise we will keep an eye out for your email this week. Best Regards,FreshTrips Team

Good evening,Thank you for your inquiry. Could you email your refund request for the airline tickets along with a copy of the receipt to [redacted]? Our management team will take a look and be in contact upon further review to remedy this situation. Our apologies for the inconvenience and we look forward to rectifying this.Best Regards,FreshTrips

I am rejecting this response because their request is to have me email them, something I have already done three times prior to submitting this complaint without response. In my last email to them, I indicated I would be submitting a complaint to the Revdex.com as their on-going lack of communication (at the email address provided in this response) had me lose faith they were a legitimate business. This current advice boils down to email us a fourth time and this time we may actually respond. The proper response would be to respond to any of my previous messages, rather than once again place the burden on me and without any assurances of actually responding to my email this time.
Sincerely,
Julia Rotondo

Good evening,This client was fully refunded on February 3.We are no longer advertising this deal and have not advertised this deal since the original sale. There was a inventory miscommunication between us, a wholesaler and the resort as we communicated to all guests affected by this...

mishap. We made a mutual decision along with [redacted] and others involved to refund any future reservations beyond February 17th, and unfortunately it was not what we had hoped for but we could not handle this volume of trips.It is not our intention to disregard any clients requests but we are a technology company serving the resort communities and not a travel agency. We have limited guest service because we do not have the bandwidth to currently handle this type of volume and our support is primarily via email.This was not intentional on any company's part who were involved and refunding those affected was the best and most viable solution. Please let us know if you have any further questions.Regards,FreshTrips Team

We still have not received our refund. Even though they claim they issued it they have stated it can be up to 10 business days. Also a refund is not acceptable. My family vacation was ruined. There were zero hotels or resorts available in the price range we pur[redacted]d this vacation in. If you research Fresh Trips they claim to have cancelled and refunded all vacation booked after 2/17/16. This is unacceptable and many families' vacations have been ruined. A refund is expected since they did not provided what was pur[redacted]d. Where is the compensation and accountability for no vacation? This company and its CEO engage in fraudulent bait & switch business practices. They accept zero responsibility for the damage they have caused. This vacation were our daughters' Christmas present booked in November. I am suppose to believe Fresh Trips waited 2 months  before knowing there was an issue with the Resort & travel packages. A refund is not enough. 
Sincerely,
[redacted]
[redacted]