Fresh View Solutions

Thank you for bringing this matter to our attentionThis is in response to the complainant's concerns regarding his receipt of a letter from our company on February 16, Mr [redacted] ’ account was placed for collection with Fresh View Solutions (FVS) on February 9, On February 11, 2015, a system-generated initial notice letter was generated and mailed to the consumer as required by lawPrior to receipt of the notice letter, Mr [redacted] made a payment to resolve his account and a settled in full, paid upon clearance letter was emailed to the consumer pursuant to his requestOn February 17, 2016, upon receipt of the notice letter, Mr [redacted] contacted FVS regarding his concerns and a FVS representative advised the consumer to disregard the notice letter for the reasons stated above We apologize for any confusion the complainant may have experienced The account is currently closed and no further monies are owedPlease let us know if you have any questions

Thank you for bringing this matter to our attentionThe account at issue is a charged off consumer credit cardThe current creditor is CACH, LLC (“CACH”)CACH purchased the account from *** *** *** on or about June 25, The information provided at the time of purchase indicates that an
account was opened by *** *** on October 3, 2010. The account became delinquent on September 22, 2013, and was charged off on February 27, 2014. CACH placed the account for collection with Fresh View Solutions (“FVS”) on or about September 1, and an initial notice was mailed to the consumer on or about September 2, Following that date, FVS placed regular outbound telephone calls and sent routine correspondence to the consumer in accordance with applicable lawAfter careful review of our call records, we found no instance of threatening language made toward the consumer or third party, contrary to his claimUpon receipt of the instant complaint, FVS notated the account with the consumer’s request for no further callsOn June 20, 2017, a request for verification of debt (“VOD”) was initiated to provide the consumer with documentation evidencing the validity of the accountVOD will be sent to the consumer’s address of record when it has been made availableThe account remains in a collection statusShould the consumer have any further questions about the account, we encourage him to contact Square Two Financial at ***Please let us know if you need anything further

Initial Business Response /* (1000, 6, 2015/10/06) */
Revdex.com Case Number: XXXXXXXX
Thank you for bringing this matter to our attention
This is in response to the complainant's concerns regarding an unfulfilled request for a copy of his original March payment agreement
On September 17,
the complainant called Fresh View Solutions ("FVS") to request a copy of the March 12, payment agreement referenced in the instant complaintThe FVS Collections Supervisor handling the complainant's call advised the complainant that a copy of the agreement was mailed to his residence on March 12, 2015, but the complainant indicated that he could not locate the letterThereafter, based on erroneous information provided to the Collections Supervisor by the FVS correspondence group, the Supervisor advised the complainant that an additional copy of the agreement could not be sent
Following the call, the Collection Supervisor escalated the complainant's concerns to Fresh View Solution's complaint handling team for further investigation, at which point the error was discoveredOn September 24, 2015, FVS sent a copy of the March 12th agreement to the customer via overnight mail
We apologize for any inconvenience the complainant may have experienced as a result of his September 17, exchange with our officeShould the complainant have any questions or wish to further discuss his account, we encourage him to contact us at XXX-XXX-XXXX
Please let us know if you need any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert Wagstaff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11314003, and find that this resolution is satisfactory to me as long as they do what they say and do not contact me again
Sincerely,
*** ***

Thank you for bringing this matter to our attention This is in response to the complainant’s concerns regarding letters sent to his address in error A review of our records supports the customer’s claim that he called on October 5,
and March 1, stating that Fresh View was sending letters to the wrong individualOur records indicate that we sent letters to the complainant’s address because it was identified through skip tracing as the applicable address for another consumer on our system who has the same name as the complainant Upon receipt of the instant complaint, we removed the complainant’s address from our system as requested We apologize for any inconvenience the complainant may have experienced as a result of the correspondence received from our office Please let us know if you need any additional information

Initial Business Response /* (1000, 6, 2015/06/24) */
Thank you for bringing this matter to our attentionThis is in response to the complainant's concerns regarding phone calls that he has received from Fresh View Solutions ("FVS"), and his request to discontinue calls to his telephone number
Please note that we do not have an account in our system matching the complainant's nameHowever, we have performed a careful review of our records and confirmed that we did place calls to the complainant's telephone number in an attempt to collect a debt related to another consumers account
Upon receipt of the instant complaint, FVS updated its records to ensure that no further calls are placed to the complainant's phone numberWe apologize for any inconvenience the complainant may have experienced
Please let us know if you have any questions

Thank you for bringing this matter to our attentionThis is in response to the complainant’s concerns regarding phone calls that she has received from Fresh View Solutions (“FVS”), and her request to discontinue calls to her telephone number ending in ***Please note that we do not have an
account in our system matching the complainant’s nameHowever, we have performed a careful review of our records and confirmed that we did place calls to the complainant’s telephone number in an attempt to collect a debt related to another consumers accountUpon receipt of the instant complaint, FVS updated its records to ensure that no further calls are placed to the complainant’s phone numberWe apologize for any inconvenience the complainant may have experiencedPlease let us know if you have any questions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this matter to our attention. This is in response to the complainant's concerns regarding his receipt of a letter from our company...

on February 16, 2016.                         Mr. [redacted]’ account was placed for collection with Fresh View Solutions (FVS) on February 9, 2015. On February 11, 2015, a system-generated initial notice letter was generated and mailed to the consumer as required by law. Prior to receipt of the notice letter, Mr. [redacted] made a payment to resolve his account and a settled in full, paid upon clearance letter was emailed to the consumer pursuant to his request. On February 17, 2016, upon receipt of the notice letter, Mr. [redacted] contacted FVS regarding his concerns and a FVS representative advised the consumer to disregard the notice letter for the reasons stated above.                         We apologize for any confusion the complainant may have experienced.  The account is currently closed and no further monies are owed. Please let us know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,  [redacted]
[redacted]

Thank you for bringing this matter to our attention.         This is in response to the complainant’s concerns regarding Fresh View Solutions’ interactions with her employees. The account at issue is a charged off commercial line of credit.  CACH,...

LLC is the current creditor.  CACH purchased the account from On Deck Capital on or about July 1, 2016.  The information received at the time of purchase indicates that the account was opened by Mariposa Interactive Group, Inc. on September 22, 2015.  The account was personally guaranteed by [redacted]. The last payment on the account was made on January 20, 2016, and the account was charged off on April 27, 2016.  The balance of the account at the time it was placed on CACH’s system was $19,514.04. CACH placed the account for collection with our office on or about July 6, 2016 and an initial notice letter was mailed to [redacted] and Mariposa Interactive Group, Inc. on or about July 8, 2016.  On August 25, 2016, Fresh View contacted Mariposa Interactive Group and spoke with the Director of Accounts regarding the business debt at issue as permitted by law. Upon receipt of the consumer’s complaint we updated our records to ensure that no further calls are placed to her place of business pursuant to her request.  Any future telephone calls regarding the account will be directed to the consumer’s telephone number ending in [redacted].  Please let us know if you have any questions or need any additional information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that on May 1, Fresh Solutions again called my phone number.  
Sincerely,
[redacted] Please note that Fresh Solutions once again called my home phone on May 1, 2017.  I am hopeful that will be the last phone call that I receive, if not I will be contacting Revdex.com again.  Thank you for all your help.

Thank you for bringing this matter to our attention. This is in response to the complainant's concerns regarding a settlement offer letter received for lesser than the settlement amount paid by the complainant.   ...

                        The account was placed with Fresh View Solutions (FVS) June 1, 2016. [redacted] made a settlement payment of $2037.60 to resolve the account on July 15, 2016. The letter referenced by the complainant is a system generated settlement offer letter that Fresh View Solutions queued to have mailed on July 15, 2016. As the settlement offer letter sent to the complainant on July 15, 2016 was for $1880.86 the $156.74 difference was refunded to the complainant via check and mailed overnight on August 3, 2016.                         We apologize for any inconvenience the complainant may have experienced,                         Please let us know if you have any questions.

Thank you for bringing this matter to our attention.  The account at issue is a charged off commercial credit card.  The current creditor is CACH, LLC (“CACH”).  CACH purchased the account from [redacted] on or about November 29, 2016; therefore, CACH cannot address the actions or...

inactions of the original creditor prior to its purchase of the account.  The information provided at the time of purchase indicates that Ottaviani LTD opened the account on September 2, 2012.  The last payment to the original creditor was made on May 27, 2016 and the account was charged off on November 2, 2016.  CACH placed the account for collection with Fresh View Solutions (“FVS”) on December 2, 2016 and an initial notice letter was sent to the consumer on or about that same date. Following that date, FVS placed routine outbound telephone calls to the consumer in accordance with applicable law.  There is no indication in our records that the consumer previously disputed this account.  Upon receipt of the instant complaint, FVS notated the disputed status of the account and requested additional account documentation from the original creditor. Notwithstanding the foregoing, in light of the consumer’s dispute and his declaration of hardship, CACH has informed us that it will close the account.  No monies are owed.  Please let me know if you need any additional information.

Thank you for bringing this matter to our attention.           This is in response to the complainant’s concerns regarding calls made by Fresh View Solutions.   A review of our records supports the complainant’s claim that we contacted individuals...

other than the complainant in an attempt to locate the complainant as permitted by law. Upon receipt of the instant complaint, we updated our records to ensure that no further calls regarding the account are placed to any telephone number except for the number ending in [redacted] as authorized by the complainant.   We apologize for any inconvenience the complainant may have experienced as a result of the calls made by our office.   Please let us know if you need any additional information.