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Fresh Wok

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Fresh Wok Reviews (4)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager stated the obvious, not once in this complaint did she admit she was wrong for yellingI already stated the food was thrown away by her establishment, what I should have mentioned is the fact that the food was never delivered to the tableAfter her rude outburst I walked to the counter demanded to leave and told her I wanted to pay for my drinks since we drank from the cupsShe said the food was readyHonestly I should've left and not paid for anything; but the sweet kind person I am - I paid anywaysIf $ [redacted] hurts her establishment then by all means keep your moneyI never once was rude or loud, I had my child with me and I teach him to respect all people regardless of how they treat you, God will fix itAnd he's the only reason I didn't walk outWhat I did say was to a few people there, we need to stop spending our money with people who don't respect us"Respect" goes along ways Regards, [redacted]

Ms***,The Fresh Wok hasn’t contacted me about this complaint.Regards,*** ***

Thank you for taking the time to explain how to handle complaints from customersThe following is a response to complaint ***:After greeting the customer in complaint, she wanted to make a
takeout order and grabbed our takeout menuThe customer then recognized a familiar person who had already placed an order and engaged intently with said personAfter a few minutes, the customer then stated a desire to have dine in serviceIt is at this time, our manager on duty informed the new customer that our dine in and takeout menus have different pricing and availabilitiesWhen ordering, she tried to order from the takeout menu and she was advised once more of the menus' differencesThe customer continued to order, with a small child and the familiar person she engaged when entering the restaurantOnce the two were finished conversing, the familiar person exited the restaurant and the manager was called to the tableShe then complained about the 2+ dollar difference in her Shrimp and BroccoliThe manager on duty then thoroughly explained the purpose of the price differenceAfter this, the customer complied to pay takeout price to leave the restaurantWhen presented with her order, she then continued to comment loudly that some of the food looked like "dog food" and she did not want to pay for itOur manager stated that the food was prepared correctly and could not be reused, she needed to pay for what she orderedChicken fingers and fries is the meal she refused to pay for, where the food was not tasted by the customer's young guest to warrant a refund or remake of the foodThe customer then said she did not want the food and to "just throw it in the trash"The manager complied with this request, the customer paid for her order at takeout prices, and continued to state rude comments at the manager.We tried to be informative and compliant with this customerThere was no reason stated to us that the food was inadequate or inedible so in result, the customer was asked to pay for her order.Thank you and have a great day.Virginia M***Management FRESH WOK

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager stated the obvious, not once in this complaint did she admit she was wrong for yelling. I already stated the food was thrown away by her establishment, what I should have mentioned is the fact that the food was never delivered to the table. After her rude outburst I walked to the counter demanded to leave and told her I wanted to pay for my drinks since we drank from the cups. She said the food was ready. Honestly I should've left and not paid for anything; but the sweet kind person I am - I paid anyways. If $[redacted] hurts her establishment then by all means keep your money. I never once was rude or loud, I had my child with me and I teach him to respect all people regardless of how they treat you, God will fix it. And he's the only reason I didn't walk out. What I did say was to a few people there, we need to stop spending our money with people who don't respect us. "Respect" goes along ways.
Regards,
[redacted]

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Address: 4610 Nicollet Ave, Minneapolis, Minnesota, United States, 55419-5507

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