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FreshLivelySkin

13266 Byrd Dr STE 631, Odessa, Florida, United States, 33556-5319

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FreshLivelySkin Reviews (%countItem)

Charged my wife 89.95 for a free sample. She did not agree to anything else nor did she approve of 89.95 being taken out of our account.

on 12-5 2018 I ordered a face cream that stated free sample for postage $6.95 sponsored by Kelly Rippa a well know talk show I ordered with a credit card I got the product by USPS when I received my credit card statement it said two charges for $ 89.95*** and another one $82.95 for eye cream.so I called the Fresh and Skin care on the web they said I had the wrong business so I called another one on web using return address no one answered and no way to leave message Two more packages came today 1-5-2019

Desired Outcome

Refund False advertisement I feel like i have been taken by a scam !

FreshLivelySkin Response • Jan 31, 2019

Our company strives to provide high quality products and exceptional service. We take complaints very seriously and have reviewed this customer's account in detail. We strive for 100% satisfaction with our customers , therefore We have gone ahead and issued refunds for the transactions in question to ensure customer satisfaction.

However, there were a few inaccuracies in the complaint that we'd like to address.

The claim that the customer was never made aware of the monthly subscription is completely false. The terms of the trial offer are clearly displayed in several places on the website and must be agreed to in order to place the order. In addition, a link to the terms is included in the confirmation emails sent to each customer.

The Customer has never called in to us at Customer Support, had the customer called in to Customer Support she would have been assisted with a favorable resolution as per our Terms and Conditions. However customer ignored the cancellation procedure and went ahead and filed a Revdex.com complaint.

Contact has since been made to the customer advising of the Terms and Conditions and of the refunds that were issued on her behalf, which she accepted.

We have thousands of very satisfied customers. We suggest that this customer reads what she is signing up for when a product advertises as a trial. All trial offers must have, and agreed to, a specific trial time period.

We apologize for any inconvenience and hope this matter is now resolved based on the fact that we were considerate to the customers needs and all refunds were granted, Sincerely, Revyve
Customer Support.

Customer Response • Feb 03, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
My response,I received a call and a copy of cancellation e-mail on January 25 Revyve Cancellation #XXXXXXX I had a call on ordering new product I said no cancel my order.my facts are correct as I stated them I received a call on 1-31-19 from a rep.at 6:43 p.m.from Cincinnati,ohio I said I had copies of all orders and statement made to me She stated the they received a notice from Revdex.com and finely said me a check for a refund I have not received it yet I also notified my credit card and they are in the process of checking it the merchant on the card statement is also different thank you so much for your help I stated no because I have not received money back yet.

FreshLivelySkin Response • Feb 12, 2019

We strive to provide high quality products and exceptional service to all our customers. This customer has already been refunded in full to ensure satisfaction despite the fact that she was not due any refund based on the terms and conditions agreed to when placing the order.

Most of the claims in this complaint are entirely false and other facts were left out of it which explains our actions taken. Firstly, there are several places on our website where the terms of the trial offer are clearly listed and must be agreed to in order to place an order. In addition, a confirmation email is sent to all our customers. In the terms, we show the monthly subscription and all charges associated with the trial offer.

The customer states that she will not consider this matter closed until her credit card statement reflects same, however customer has been issued a check , which on our end shows that this was received. Several contact has been made to the customer to verify that this was received , However our representative has not been successful in getting in touch with the customer.

We apologize for any inconvenience and hope this matter is now resolved, since we were sensitive to the customers' needs and all refunds were issued. Sincerely, Revyve Customer Support.

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Address: 13266 Byrd Dr STE 631, Odessa, Florida, United States, 33556-5319

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