Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as GM is able to cover the cost of the repairI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] Thanks for reaching out to us via the RevDex.com. In short, we will honor your desired outcome and cover your next 6 oil changes on our Maintenance Advantage Plan. It should have been clearly explained at the time of purchase, both verbally and in writing,... that our Maintenance Advantage Plan covers the cost of a basic oil change and also a tire rotation on half of those visits. This is typically $ 34.95. For Diesel and full synthetic oil changes, which are an exception to this rule, we credit $ 34.95 to the total cost. In this instance, I don't think the program was explained accurately to you. For that reason, we will cover your oil changes in full, and I will make the necessary changes to note that in your account here. Thank you again for your truck purchase with us, and I apologize for this miscommunication. Have a great day, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First of all, I no longer want, or expect anything from Bob HookI feel as though I am dealing with someone that is not taking the time to actually read the paperwork that I sent to themWhen Bob Hook replaced the engine, the wire harnesses were not properly secured or routedThe original complaint clearly states that wires were not properly routed through the engine compartmentThis lead to the wires coming in contact with "hot" parts that melted them and caused the entire situation and prompted repairsTherefore, the solution to "reimburse me for a repair that is unrelated to the original replacement" is incorrect
At this point, I simply want to make anyone "doing their homework" to discover that Bob Hook Chevrolet admittedly sold me a "new" vehicle with a replacement engine. Bob Hook then tells me not only did they not have to tell me, but that it does not alter the value of the vehicle. Would anyone deciding between two identical vehicles opt for the one with the replacement engine? NO
I went ahead and copied the entire statute to show that the portion I previously copied did not apply to "damage in transit." I took the liberty to bold the section and capitalize the most important parts
190.0491 "Delivery" defined -- Dealer's duties concerning vehicle damaged in transit -- Reversion of ownership -- Certification to consumer -- Failure of manufacturer to indemnify dealer
(1) "Delivery" of a motor vehicle to a dealer by a manufacturer or distributor for the purposes of this section shall be accomplished by the: (a) Tender of the motor vehicle and any documents necessary to enable the dealer to obtain title and possession of the motor vehicle at the dealer's place of business or designated place of delivery, and (b) The giving of notice of the tender of the motor vehicle and documents to the dealer
(2) Whenever a motor vehicle is damaged while in transit when the carrier or the means of transportation is designated by the manufacturer or distributor, or whenever a motor vehicle is otherwise damaged prior to delivery to the dealer, the dealer must: (a) Notify the manufacturer or distributor of the damage within three (3) working days of the occurrence of the delivery of the motor vehicle as defined in subsection (1) of this section; and (b) Request from the manufacturer or distributor authorization to repair the damages sustained or to replace the parts or accessories damaged. Notification of damage by the dealer must be by certified mail, with a notice of delivery requested to be returned to the dealer, and shall be presumed to have occurred upon deposit of the notice with the United States Postal Service
(3) In the event the manufacturer or distributor refuses or fails to authorize repair or replacement of the damage within three (3) working days of notification of damage by the dealer, ownership of the motor vehicle shall revert to the manufacturer or distributor, and the dealer shall incur no obligations, financial or otherwise, for the damage to the motor vehicleIn determining when the notification of the damage by the dealer to the manufacturer or distributor occurs, the date the notice is received by the manufacturer or distributor by the United States Postal Service indicated on the notice of delivery returned to the dealer shall be controlling
(4) In computing the lapse of three (3) working days under this section, the day of the occurrence of delivery of the motor vehicle to the dealer by the manufacturer or distributor, as defined in subsection (1) of this section, or the day of notification of the damage to the manufacturer or distributor by the dealer, as described in subsection (3) of this section, shall not be included, but the last working day of the period so computed shall be included
(5) Prior to the sale of any motor vehicle damaged prior to delivery to the dealer as described in subsection (2) of this section, excluding damage to glass, tires, and bumpers when replaced by identical manufacturer's original equipment and any damage not exceeding six percent (6%) of the sticker price of the vehicle, the occurrence and extent of the damage must be disclosed by the dealer to the consumer, and upon repair of the damage sustained, or replacement of the parts or accessories damaged, the manufacturer and/or dealer, must certify to the consumer that the motor vehicle has been repaired or remanufactured to the manufacturer's standards; if the dealer makes the certification he shall be indemnified by the manufacturerUpon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the manufacturer
(6) WHENEVER A MOTOR VEHICLE IS DAMAGED RESULTING IN REPAIRS OR REPAIR ESTIMATES THAT EXCEED ONE THOUSAND DOLLARS ($1,000) AFTER DELIVERY TO THE DEALER BY THE MANUFACTURER OR DISTRIBUTOR, as defined in subsection (1) of this section, but before sale by the dealer to the consumer, the occurrence and EXTENT OF THE DAMAGE MUST BE DISCLOSED by the dealer to the consumer prior to a sale, and upon repair of the damage sustained, or replacement of parts or accessories damaged, the dealer must certify to the consumer that this motor vehicle has been repaired or remanufactured according to the manufacturer's standardsUpon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the dealer
(7) Notwithstanding the terms of any franchise agreement, it shall be a violation of this section for any new motor vehicle manufacturer to fail to indemnify and hold harmless its franchised dealers against any judgment or settlement agreed to in writing by the manufacturer for damages, including, but not limited to, court costs and reasonable attorneys' fees of the new motor vehicle dealer, arising out of complaints, claims, or lawsuits including, but not limited to, strict liability, negligence, misrepresentation, warranty (express or implied), or rescission of the sale as is defined in KRS 355.2-608, to the extent that the judgment or settlement agreed to in writing by the manufacturer relates to the alleged defective or negligent manufacture, assembly, or design of new motor vehicles, parts, or accessories or other functions by the manufacturer, beyond the control of the dealer
Effective: February 22, History: Amended KyActs ch23, sec5, effective February 22, -- Amended KyActs ch111, sec8, effective July 15, -- Amended KyActs ch373, sec12, effective July 15, -- Amended KyActs ch114, sec35, effective July 15, -- Created KyActs ch182, sec1, effective June 17,
We definitely understand Ms***'s concern about her Malibu and the recall. She is absolutely correct that GM's recall on some Malibu's called for both the sensor and the motor to be replaced. In this case, the recall only covered the sensor. We are submitting this case to
our GM reps to try and get additional coverage for the motor and we will respond via the Revdex.com website and directly to Ms*** with the feedback we get from GM. We would like to get this covered by GM on her behalf. Best regards,*** *** ***
Thanks for contacting us via the Revdex.com. This information is accurate and you should have received these credits already. Yesterday, Sept 28, we issued two new credits to your card. I have copied all three credit card refunds below with timestamps: 08/10/- 11:04:
AM Visa x-*** REFUND $14.06USD Success 09/28/- 07:08:AM Visa x-*** REFUND $3.05USD Success 09/28/- 07:03:AM Visa x-*** REFUND $149.33USD Success These refunds total $ as requested in your correspondence. We apologize for this delay and appreciate you bringing the oversight to our attention. We hope this resolves the Revdex.com case. Thanks and have a great day.*** *** ***
We are aware of the KY statute regarding vehicles "damaged in transit" but we do not, and our KY attorneys do not, believe the statute applies in this situation. Despite that, we have proposed a solution that reimburses Mr. [redacted] for a repair and rental expense that is unrelated to the original engine replacement. We feel his proposed solution is unreasonable, and the gap between these two proposals is frankly so significant that we do not have a compromise solution in mind. However, we are open to ideas.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as GM is able to cover the cost of the repair. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In Kentucky, it is clear that a dealer must disclose to a customer any "damage" to a new vehicle that exceeds $ 1,000 in repairs. This is true for collision damage, hail storms and other repairs that might show up on a vehicle history report and subsequently affect the value of a vehicle....
In this case, we received a new Silverado from Chevrolet with an internal issue in the engine. After diagnosis at Bob Hook Chevrolet, it was determined by Chevrolet that the appropriate fix was a brand new crate engine. This new engine was installed when the vehicle had 55 miles on it. The new engine, and the new Chevrolet Silverado, carried the exact same manufacturer's warranty as any other new Silverado (3 years, 36,000 miles Bumper to Bumper, and 5 years, 100,000 miles Powertrain). For this reason, there is no "damage" to the vehicle. It had brand new OEM parts and Warranty. When Mr [redacted] contacted us with the solution of replacing his truck with a brand new truck, we offered to send him a reimbursement for his recent repair/rental bill, which totaled around $ 750. That offer still stands. Thanks for your time, Bob Hook [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Kentucky Legislature
Kentucky Revised Statutes
KRS Chapter 190
190.0491 "Delivery" defined -- Dealer's duties concerning vehicle damaged in transit -- Reversion of ownership -- Certification to consumer -- Failure of manufacturer to indemnify dealer.
(6) Whenever a motor vehicle is damaged resulting in repairs or repair estimates that exceed one thousand dollars ($1,000) after delivery to the dealer by the manufacturer or distributor, as defined in subsection (1) of this section, but before sale by the dealer to the consumer, the occurrence and extent of the damage must be disclosed by the dealer to the consumer prior to a sale, and upon repair of the damage sustained, or replacement of parts or accessories damaged, the dealer must certify to the consumer that this motor vehicle has been repaired or remanufactured according to the manufacturer's standards. Upon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the dealer.
Bob Hook has assured me that there is no record of them disclosing the engine replacement to me prior to the sale. I think (and so does my lawyer) that the replacement of the engine falls under "repairs exceeding one thousand dollars."
Therefore, Bob Hook broke the law by not disclosing the engine replacement to me. Furthermore, just because they do not see a legal obligation (which I disagree with) to inform their customers of instances such as this, that does not make it ethical.
I want all future customers to be aware of this instance and make an informed decision when choosing a dealership to purchase from.
[redacted] Thanks for reaching out to us via the Revdex.com. In short, we will honor your desired outcome and cover your next 6 oil changes on our Maintenance Advantage Plan. It should have been clearly explained at the time of purchase, both verbally and in writing,...
that our Maintenance Advantage Plan covers the cost of a basic oil change and also a tire rotation on half of those visits. This is typically $ 34.95. For Diesel and full synthetic oil changes, which are an exception to this rule, we credit $ 34.95 to the total cost. In this instance, I don't think the program was explained accurately to you. For that reason, we will cover your oil changes in full, and I will make the necessary changes to note that in your account here. Thank you again for your truck purchase with us, and I apologize for this miscommunication. Have a great day,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as GM is able to cover the cost of the repairI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] Thanks for reaching out to us via the RevDex.com. In short, we will honor your desired outcome and cover your next 6 oil changes on our Maintenance Advantage Plan. It should have been clearly explained at the time of purchase, both verbally and in writing,... that our Maintenance Advantage Plan covers the cost of a basic oil change and also a tire rotation on half of those visits. This is typically $ 34.95. For Diesel and full synthetic oil changes, which are an exception to this rule, we credit $ 34.95 to the total cost. In this instance, I don't think the program was explained accurately to you. For that reason, we will cover your oil changes in full, and I will make the necessary changes to note that in your account here. Thank you again for your truck purchase with us, and I apologize for this miscommunication. Have a great day, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First of all, I no longer want, or expect anything from Bob HookI feel as though I am dealing with someone that is not taking the time to actually read the paperwork that I sent to themWhen Bob Hook replaced the engine, the wire harnesses were not properly secured or routedThe original complaint clearly states that wires were not properly routed through the engine compartmentThis lead to the wires coming in contact with "hot" parts that melted them and caused the entire situation and prompted repairsTherefore, the solution to "reimburse me for a repair that is unrelated to the original replacement" is incorrect
At this point, I simply want to make anyone "doing their homework" to discover that Bob Hook Chevrolet admittedly sold me a "new" vehicle with a replacement engine. Bob Hook then tells me not only did they not have to tell me, but that it does not alter the value of the vehicle. Would anyone deciding between two identical vehicles opt for the one with the replacement engine? NO
I went ahead and copied the entire statute to show that the portion I previously copied did not apply to "damage in transit." I took the liberty to bold the section and capitalize the most important parts
190.0491 "Delivery" defined -- Dealer's duties concerning vehicle damaged in transit -- Reversion of ownership -- Certification to consumer -- Failure of manufacturer to indemnify dealer
(1) "Delivery" of a motor vehicle to a dealer by a manufacturer or distributor for the purposes of this section shall be accomplished by the: (a) Tender of the motor vehicle and any documents necessary to enable the dealer to obtain title and possession of the motor vehicle at the dealer's place of business or designated place of delivery, and (b) The giving of notice of the tender of the motor vehicle and documents to the dealer
(2) Whenever a motor vehicle is damaged while in transit when the carrier or the means of transportation is designated by the manufacturer or distributor, or whenever a motor vehicle is otherwise damaged prior to delivery to the dealer, the dealer must: (a) Notify the manufacturer or distributor of the damage within three (3) working days of the occurrence of the delivery of the motor vehicle as defined in subsection (1) of this section; and (b) Request from the manufacturer or distributor authorization to repair the damages sustained or to replace the parts or accessories damaged. Notification of damage by the dealer must be by certified mail, with a notice of delivery requested to be returned to the dealer, and shall be presumed to have occurred upon deposit of the notice with the United States Postal Service
(3) In the event the manufacturer or distributor refuses or fails to authorize repair or replacement of the damage within three (3) working days of notification of damage by the dealer, ownership of the motor vehicle shall revert to the manufacturer or distributor, and the dealer shall incur no obligations, financial or otherwise, for the damage to the motor vehicleIn determining when the notification of the damage by the dealer to the manufacturer or distributor occurs, the date the notice is received by the manufacturer or distributor by the United States Postal Service indicated on the notice of delivery returned to the dealer shall be controlling
(4) In computing the lapse of three (3) working days under this section, the day of the occurrence of delivery of the motor vehicle to the dealer by the manufacturer or distributor, as defined in subsection (1) of this section, or the day of notification of the damage to the manufacturer or distributor by the dealer, as described in subsection (3) of this section, shall not be included, but the last working day of the period so computed shall be included
(5) Prior to the sale of any motor vehicle damaged prior to delivery to the dealer as described in subsection (2) of this section, excluding damage to glass, tires, and bumpers when replaced by identical manufacturer's original equipment and any damage not exceeding six percent (6%) of the sticker price of the vehicle, the occurrence and extent of the damage must be disclosed by the dealer to the consumer, and upon repair of the damage sustained, or replacement of the parts or accessories damaged, the manufacturer and/or dealer, must certify to the consumer that the motor vehicle has been repaired or remanufactured to the manufacturer's standards; if the dealer makes the certification he shall be indemnified by the manufacturerUpon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the manufacturer
(6) WHENEVER A MOTOR VEHICLE IS DAMAGED RESULTING IN REPAIRS OR REPAIR ESTIMATES THAT EXCEED ONE THOUSAND DOLLARS ($1,000) AFTER DELIVERY TO THE DEALER BY THE MANUFACTURER OR DISTRIBUTOR, as defined in subsection (1) of this section, but before sale by the dealer to the consumer, the occurrence and EXTENT OF THE DAMAGE MUST BE DISCLOSED by the dealer to the consumer prior to a sale, and upon repair of the damage sustained, or replacement of parts or accessories damaged, the dealer must certify to the consumer that this motor vehicle has been repaired or remanufactured according to the manufacturer's standardsUpon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the dealer
(7) Notwithstanding the terms of any franchise agreement, it shall be a violation of this section for any new motor vehicle manufacturer to fail to indemnify and hold harmless its franchised dealers against any judgment or settlement agreed to in writing by the manufacturer for damages, including, but not limited to, court costs and reasonable attorneys' fees of the new motor vehicle dealer, arising out of complaints, claims, or lawsuits including, but not limited to, strict liability, negligence, misrepresentation, warranty (express or implied), or rescission of the sale as is defined in KRS 355.2-608, to the extent that the judgment or settlement agreed to in writing by the manufacturer relates to the alleged defective or negligent manufacture, assembly, or design of new motor vehicles, parts, or accessories or other functions by the manufacturer, beyond the control of the dealer
Effective: February 22, History: Amended KyActs ch23, sec5, effective February 22, -- Amended KyActs ch111, sec8, effective July 15, -- Amended KyActs ch373, sec12, effective July 15, -- Amended KyActs ch114, sec35, effective July 15, -- Created KyActs ch182, sec1, effective June 17,
We definitely understand Ms***'s concern about her Malibu and the recall. She is absolutely correct that GM's recall on some Malibu's called for both the sensor and the motor to be replaced. In this case, the recall only covered the sensor. We are submitting this case to
our GM reps to try and get additional coverage for the motor and we will respond via the Revdex.com website and directly to Ms*** with the feedback we get from GM. We would like to get this covered by GM on her behalf. Best regards,*** *** ***
Thanks for contacting us via the Revdex.com. This information is accurate and you should have received these credits already. Yesterday, Sept 28, we issued two new credits to your card. I have copied all three credit card refunds below with timestamps: 08/10/- 11:04:
AM Visa x-*** REFUND $14.06USD Success 09/28/- 07:08:AM Visa x-*** REFUND $3.05USD Success 09/28/- 07:03:AM Visa x-*** REFUND $149.33USD Success These refunds total $ as requested in your correspondence. We apologize for this delay and appreciate you bringing the oversight to our attention. We hope this resolves the Revdex.com case. Thanks and have a great day.*** *** ***
We are aware of the KY statute regarding vehicles "damaged in transit" but we do not, and our KY attorneys do not, believe the statute applies in this situation. Despite that, we have proposed a solution that reimburses Mr. [redacted] for a repair and rental expense that is unrelated to the original engine replacement. We feel his proposed solution is unreasonable, and the gap between these two proposals is frankly so significant that we do not have a compromise solution in mind. However, we are open to ideas.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as GM is able to cover the cost of the repair. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In Kentucky, it is clear that a dealer must disclose to a customer any "damage" to a new vehicle that exceeds $ 1,000 in repairs. This is true for collision damage, hail storms and other repairs that might show up on a vehicle history report and subsequently affect the value of a vehicle....
In this case, we received a new Silverado from Chevrolet with an internal issue in the engine. After diagnosis at Bob Hook Chevrolet, it was determined by Chevrolet that the appropriate fix was a brand new crate engine. This new engine was installed when the vehicle had 55 miles on it. The new engine, and the new Chevrolet Silverado, carried the exact same manufacturer's warranty as any other new Silverado (3 years, 36,000 miles Bumper to Bumper, and 5 years, 100,000 miles Powertrain). For this reason, there is no "damage" to the vehicle. It had brand new OEM parts and Warranty. When Mr [redacted] contacted us with the solution of replacing his truck with a brand new truck, we offered to send him a reimbursement for his recent repair/rental bill, which totaled around $ 750. That offer still stands. Thanks for your time, Bob Hook [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Kentucky Legislature
Kentucky Revised Statutes
KRS Chapter 190
190.0491 "Delivery" defined -- Dealer's duties concerning vehicle damaged in transit -- Reversion of ownership -- Certification to consumer -- Failure of manufacturer to indemnify dealer.
(6) Whenever a motor vehicle is damaged resulting in repairs or repair estimates that exceed one thousand dollars ($1,000) after delivery to the dealer by the manufacturer or distributor, as defined in subsection (1) of this section, but before sale by the dealer to the consumer, the occurrence and extent of the damage must be disclosed by the dealer to the consumer prior to a sale, and upon repair of the damage sustained, or replacement of parts or accessories damaged, the dealer must certify to the consumer that this motor vehicle has been repaired or remanufactured according to the manufacturer's standards. Upon this certification, liability for any concealed damages then remaining with the motor vehicle shall lie with the dealer.
Bob Hook has assured me that there is no record of them disclosing the engine replacement to me prior to the sale. I think (and so does my lawyer) that the replacement of the engine falls under "repairs exceeding one thousand dollars."
Therefore, Bob Hook broke the law by not disclosing the engine replacement to me. Furthermore, just because they do not see a legal obligation (which I disagree with) to inform their customers of instances such as this, that does not make it ethical.
I want all future customers to be aware of this instance and make an informed decision when choosing a dealership to purchase from.
Regards,
[redacted]
[redacted] Thanks for reaching out to us via the Revdex.com. In short, we will honor your desired outcome and cover your next 6 oil changes on our Maintenance Advantage Plan. It should have been clearly explained at the time of purchase, both verbally and in writing,...
that our Maintenance Advantage Plan covers the cost of a basic oil change and also a tire rotation on half of those visits. This is typically $ 34.95. For Diesel and full synthetic oil changes, which are an exception to this rule, we credit $ 34.95 to the total cost. In this instance, I don't think the program was explained accurately to you. For that reason, we will cover your oil changes in full, and I will make the necessary changes to note that in your account here. Thank you again for your truck purchase with us, and I apologize for this miscommunication. Have a great day,[redacted]