Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hmig.net
Car purchased in June of w/ apprx54K miles at Fresno InfinitiClient has purchased front tires from Reno Infiniti on March 16th w/
77k miles, dealing with Service Rep *** Service history shows two tire rotations in between purchase and current dateUnable to address Reno Infiniti's service recommendations, advise speaking with mgmtof that storeWear & tear maintenance is responsibility of owner of vehicle
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tires replaced in March was from the tires two standards below vehicle specs because of they first being on there from Infiniti of FresnoWeather or not there was to tire rotations doesn't justify wrong tires being put on car from point of sell without customer knowledgeThat's bad business and unsafe for customer and familyAnd with the tire change on Reno yet again should have been advised of tire situationUnethical making a sale knowing car isn't up to specs and still selling a vehicle to customerThan reply from a sales associate who wouldn't relay his name from Fresno of Infiniti commenting "it's your problem and none of our concern about your issue with a year old sale you deal with it"Not customer service
Final Business Response /* (4000, 9, 2015/07/01) */
See previous responseAdvise speaking with store ( Reno Infiniti ) to address concerns related to tires purchased and/or service work done
Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hmig.net
Car purchased in June of w/ apprx54K miles at Fresno InfinitiClient has purchased front tires from Reno Infiniti on March 16th w/
77k miles, dealing with Service Rep *** Service history shows two tire rotations in between purchase and current dateUnable to address Reno Infiniti's service recommendations, advise speaking with mgmtof that storeWear & tear maintenance is responsibility of owner of vehicle
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tires replaced in March was from the tires two standards below vehicle specs because of they first being on there from Infiniti of FresnoWeather or not there was to tire rotations doesn't justify wrong tires being put on car from point of sell without customer knowledgeThat's bad business and unsafe for customer and familyAnd with the tire change on Reno yet again should have been advised of tire situationUnethical making a sale knowing car isn't up to specs and still selling a vehicle to customerThan reply from a sales associate who wouldn't relay his name from Fresno of Infiniti commenting "it's your problem and none of our concern about your issue with a year old sale you deal with it"Not customer service
Final Business Response /* (4000, 9, 2015/07/01) */
See previous responseAdvise speaking with store ( Reno Infiniti ) to address concerns related to tires purchased and/or service work done