I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The charges were extremely excessive and unfair, as I originally outlined I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in We did not, or could not, inspect where it is shown in the picture In regard to other misccharges (light bulb cleaning and other misc), they are unreasonable and unfair In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex Regards, [redacted]
In response to the deposit refund complaint at [redacted] **, [redacted] , VA? There were minor deductions for cleaning, $total, $per person? This amounts to some very minor, folltype cleaning, indicating that the apartment was cleaned, but some work still needed to be done.? There were damage charges from replacing broken refrigerator bars/clips and the crisper drawerThe refrigerator was replaced with a new one in 2012, and I was surprised at the replacement cost of the items; it is a Whirlpool brandThe carpets were professionally cleaned, as is indicated in our lease agreementWe do that upon residents vacating the apartmentThe cost is deducted from the deposit, so the residents do not have to directly pay the vendorWe check the cleaning upon completion to make sure that the carpets were cleaned well and the job is satisfactory.? There were also some wall repairs charges of $related mainly to “bed marks” and mark on the walls in the bedrooms ?" areas that we commonly see where a resident puts their bed directly into a corner or against a wall? Colored sheets, person’s heads, rubbing, will stain the white paint, leaving a large mark ?" this has to be painted, sometimes primed before flat paint will stick to it.I have attached ? copy of the itemized inspection, by room, which was sent to each resident? I have also attached a picture of the range top (underneath) which had to be wiped outSomeone may have sprayed the area with cleaner, but did not wipe it out(just an example of the minor cleaning that had to be completed.)? A refund was issued to each resident for the balance of their security deposit? [redacted] ? [redacted] ? [redacted] ? [redacted] ***? [redacted] ?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The charges were extremely excessive and unfair, as I originally outlined I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in We did not, or could not, inspect where it is shown in the picture In regard to other misccharges (light bulb cleaning and other misc), they are unreasonable and unfair In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The charges were extremely excessive and unfair, as I originally outlined. I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in. We did not, or could not, inspect where it is shown in the picture. In regard to other misc. charges (light bulb cleaning and other misc), they are unreasonable and unfair. In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting. We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The charges were extremely excessive and unfair, as I originally outlined I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in We did not, or could not, inspect where it is shown in the picture In regard to other misccharges (light bulb cleaning and other misc), they are unreasonable and unfair In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex Regards, [redacted]
In response to the deposit refund complaint at [redacted] **, [redacted] , VA? There were minor deductions for cleaning, $total, $per person? This amounts to some very minor, folltype cleaning, indicating that the apartment was cleaned, but some work still needed to be done.? There were damage charges from replacing broken refrigerator bars/clips and the crisper drawerThe refrigerator was replaced with a new one in 2012, and I was surprised at the replacement cost of the items; it is a Whirlpool brandThe carpets were professionally cleaned, as is indicated in our lease agreementWe do that upon residents vacating the apartmentThe cost is deducted from the deposit, so the residents do not have to directly pay the vendorWe check the cleaning upon completion to make sure that the carpets were cleaned well and the job is satisfactory.? There were also some wall repairs charges of $related mainly to “bed marks” and mark on the walls in the bedrooms ?" areas that we commonly see where a resident puts their bed directly into a corner or against a wall? Colored sheets, person’s heads, rubbing, will stain the white paint, leaving a large mark ?" this has to be painted, sometimes primed before flat paint will stick to it.I have attached ? copy of the itemized inspection, by room, which was sent to each resident? I have also attached a picture of the range top (underneath) which had to be wiped outSomeone may have sprayed the area with cleaner, but did not wipe it out(just an example of the minor cleaning that had to be completed.)? A refund was issued to each resident for the balance of their security deposit? [redacted] ? [redacted] ? [redacted] ? [redacted] ***? [redacted] ?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The charges were extremely excessive and unfair, as I originally outlined I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in We did not, or could not, inspect where it is shown in the picture In regard to other misccharges (light bulb cleaning and other misc), they are unreasonable and unfair In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The charges were extremely excessive and unfair, as I originally outlined. I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture! We cleaned the entire oven, so it looked even better than when the kids originally moved in. We did not, or could not, inspect where it is shown in the picture. In regard to other misc. charges (light bulb cleaning and other misc), they are unreasonable and unfair. In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting. We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex.
Regards,
[redacted]