Initial Business Response / [redacted] (1000, 5, 2014/01/28) */ Yes it was quoted at $for a diagnostic of what the problem could be Yes we do apply it to any repairs that are madeI believe that all this was a Communication problem and speaking to new employees added to the problem We apologize for any inconvenience to the home owner and will be glad to refund The money back to her Fresno Plumbing built our reputation on Service, Quality, Reliability and Fair Pricing Mrs [redacted] only had to call and speak with me (Service Manager) and she would Of gotten a full refund I will process it this week and she should have a check very shortly Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will consider the matter closed once I receive the check from the companyI agree it was a communication error & accept the company acknowledging they have new staff which added to the miscommunicationI also should have made sure I received information in writing to avoid the frustration that I received by the company & a couple of other companies that did not provide quality customer service Final Consumer Response / [redacted] (2000, 8, 2014/02/24) */
Initial Business Response / [redacted] (1000, 5, 2014/01/28) */ Yes it was quoted at $for a diagnostic of what the problem could be Yes we do apply it to any repairs that are madeI believe that all this was a Communication problem and speaking to new employees added to the problem We apologize for any inconvenience to the home owner and will be glad to refund The money back to her Fresno Plumbing built our reputation on Service, Quality, Reliability and Fair Pricing Mrs [redacted] only had to call and speak with me (Service Manager) and she would Of gotten a full refund I will process it this week and she should have a check very shortly Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will consider the matter closed once I receive the check from the companyI agree it was a communication error & accept the company acknowledging they have new staff which added to the miscommunicationI also should have made sure I received information in writing to avoid the frustration that I received by the company & a couple of other companies that did not provide quality customer service Final Consumer Response / [redacted] (2000, 8, 2014/02/24) */