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Fresno Pool Chlor, Inc.

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Reviews Fresno Pool Chlor, Inc.

Fresno Pool Chlor, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12450262, and find that this resolution is satisfactory to meI finally received the noticeThank you Revdex.com for assisting me in this matter

Pool ChlorThe Sparkling Difference Response to complaint: As the client has stated we had chemically serviced their swimming pool every other weekAfter the service a " schedule of visits" card, located at or near the pool equipment is signed with the date and time of service. On
this particular day, 10/12/17, a different service technician than the previous visit, accompanied by a supervisor, serviced the poolThe supervisor signed the "schedule of Visits" cardThey had entered the backyard through the right side gate, Which had a lock on it, but did not latchOur GPS tracking also confirms that they were at this residence at 11:AM. The client had called our office on Friday the 13th, after the service technicians had gone home for the weekend, and spoke with our Office Manager, *** said she would speak with the Techs on Monday to get more info and call backUnfortunately, *** was out sick on Monday and TuesdayI spoke with the client on MondayShe stated that she was canceling her service and not paying her current balanceafter trying to discuss and resolve the situation, I gave her the owner's office number, as she requested, and credited her account the remaining balance. Honesty and integrity is more important than money and that's what we pride ourself's on.thanks,*** ***General Manager

A statement with a $0 balance had already been mailed to the client and she should have received it by now. Today is 11/08/17.

Initial Business Response /* (4000, 8, 2015/07/24) */
We will send out the account history for the year and our records show that no services were missed in June and that there were two services in July that were charged accordingly. We apologize if the service tech did not sign the service...

record, but we can verify the visits as we have GPS tracking in all of our vehicles.
Initial Consumer Rebuttal /* (4200, 10, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Pool chlor states they have gps tracking on their vehicles if possible we would like a copy of the drivers record. Our pool was turning green and when the pool was tested there was no chlorine present, even though the pool tech was suppose to be there a few days prior. We had to contact a different pool company and had the pool shocked and vacuumed.
Final Business Response /* (4000, 12, 2015/08/04) */
We will get a copy of the driving report.

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Address: 3036 E Malaga Ave, Fresno, California, United States, 93725-9212

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