Thank You for the opportunity to address the issue with our guest Mr [redacted] Mr [redacted] checked into our property to attend a sporting event in which his children participated He was checked into a room that had a full length mirror as the door of the closet.Upon check out, our staff found that the mirror was brokenMr [redacted] signed an agreement that he would be financially responsible for any damage tothe room in an amount up to $3,500.00We charged Mr [redacted] $dollars for the broken mirror at check out The actual mirrror cost a little more but we did not pursue the additional cost As Mr [redacted] agreed in writing to be responsible for any damages to the room, there will be no refunds.If you have any questions, please call me.Sincerely,George R***Director of SalesHoliday Inn Express
Thank You for the opportunity to address the issue with our guest Mr. [redacted]. Mr. [redacted] checked into our property to attend a sporting event in which his children participated. He was checked into a room that had a full length mirror as the door of the closet.Upon check out, our...
staff found that the mirror was broken. Mr. [redacted] signed an agreement that he would be financially responsible for any damage tothe room in an amount up to $3,500.00We charged Mr. [redacted] $350.00 dollars for the broken mirror at check out. The actual mirrror cost a little more but we did not pursue the additional cost. As Mr. [redacted] agreed in writing to be responsible for any damages to the room, there will be no refunds.If you have any questions, please call me.Sincerely,George R[redacted]Director of SalesHoliday Inn Express
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the local hotel contains several inaccuracies. The local hotel never made an attempt to contact me and I never spoke with Mr. R[redacted] or anyone else from the local hotel after I filed my complaint. This is an indication that they know that this policy is predatory and they have no basis for enforcing it.Regards,
[redacted]
Thank you for allowing me the opportunity to address the issues with our guest Mr. [redacted]. Mr. [redacted] initiated contact with our hotel by accessing our website. On our website we offer the prospective guest several options to book room at our hotel. One of the options offered is an ADVANCE...
PURCHASE OPTION.Mr. [redacted] selected the advance purchase option. In exchange for a lower rate, Mr. [redacted] checked a box that stated that he understood that his reservation may be canceled but that if he does cancel he will not receive a refund of his deposit which is required at the time of booking. Mr. [redacted] also checked a box that he was over the age of 18.Therefore, Mr. [redacted] was required to think about the terms and conditions of his selection and therefore his reservation was not made in error.The Holiday Inn Express is following the terms and conditions stated and agreed to by Mr. [redacted]. We have spoken to Mr. [redacted] so many times it is ridiculous. His statements that we have not is a lie.Mr. [redacted] has spoken to our Guest Relations Department many, many times. They have supported the hotel in full. Mr. [redacted] has spoken with his bank and has filed for refunds on three occasions. The banks have supported the hotel each time. Mr. [redacted] has contacted the Attorney General of the State of Indiana and they have supported the hotel.We have spoken to Mr. [redacted] many times, we are happy to speak with him again but it would only be to reinforce our position that we have honored the terms and conditions of the reservation and that we ask that he do the same.Please call on me if you have any questions.Sincerely, George R[redacted]Director of SalesHoliday Inn ExpressIndianapolis Southeast
Thank You for the opportunity to address the issue with our guest Mr [redacted] Mr [redacted] checked into our property to attend a sporting event in which his children participated He was checked into a room that had a full length mirror as the door of the closet.Upon check out, our staff found that the mirror was brokenMr [redacted] signed an agreement that he would be financially responsible for any damage tothe room in an amount up to $3,500.00We charged Mr [redacted] $dollars for the broken mirror at check out The actual mirrror cost a little more but we did not pursue the additional cost As Mr [redacted] agreed in writing to be responsible for any damages to the room, there will be no refunds.If you have any questions, please call me.Sincerely,George R***Director of SalesHoliday Inn Express
Thank You for the opportunity to address the issue with our guest Mr. [redacted]. Mr. [redacted] checked into our property to attend a sporting event in which his children participated. He was checked into a room that had a full length mirror as the door of the closet.Upon check out, our...
staff found that the mirror was broken. Mr. [redacted] signed an agreement that he would be financially responsible for any damage tothe room in an amount up to $3,500.00We charged Mr. [redacted] $350.00 dollars for the broken mirror at check out. The actual mirrror cost a little more but we did not pursue the additional cost. As Mr. [redacted] agreed in writing to be responsible for any damages to the room, there will be no refunds.If you have any questions, please call me.Sincerely,George R[redacted]Director of SalesHoliday Inn Express
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the local hotel contains several inaccuracies. The local hotel never made an attempt to contact me and I never spoke with Mr. R[redacted] or anyone else from the local hotel after I filed my complaint. This is an indication that they know that this policy is predatory and they have no basis for enforcing it.Regards,
[redacted]
Thank you for allowing me the opportunity to address the issues with our guest Mr. [redacted]. Mr. [redacted] initiated contact with our hotel by accessing our website. On our website we offer the prospective guest several options to book room at our hotel. One of the options offered is an ADVANCE...
PURCHASE OPTION.Mr. [redacted] selected the advance purchase option. In exchange for a lower rate, Mr. [redacted] checked a box that stated that he understood that his reservation may be canceled but that if he does cancel he will not receive a refund of his deposit which is required at the time of booking. Mr. [redacted] also checked a box that he was over the age of 18.Therefore, Mr. [redacted] was required to think about the terms and conditions of his selection and therefore his reservation was not made in error.The Holiday Inn Express is following the terms and conditions stated and agreed to by Mr. [redacted]. We have spoken to Mr. [redacted] so many times it is ridiculous. His statements that we have not is a lie.Mr. [redacted] has spoken to our Guest Relations Department many, many times. They have supported the hotel in full. Mr. [redacted] has spoken with his bank and has filed for refunds on three occasions. The banks have supported the hotel each time. Mr. [redacted] has contacted the Attorney General of the State of Indiana and they have supported the hotel.We have spoken to Mr. [redacted] many times, we are happy to speak with him again but it would only be to reinforce our position that we have honored the terms and conditions of the reservation and that we ask that he do the same.Please call on me if you have any questions.Sincerely, George R[redacted]Director of SalesHoliday Inn ExpressIndianapolis Southeast