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Freysinger Pontiac GMC Buick, Inc.

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Reviews Freysinger Pontiac GMC Buick, Inc.

Freysinger Pontiac GMC Buick, Inc. Reviews (12)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has also telephoned me and was upmost sincere to the complaint I have filedI wish it did not have to come to this
Respectfully,
*** (***) ***

*** regarding the customer complaint ID ***. I have made an appointment with *** *** tomorrow 11-05-to visually inspect the car at the Freysinger of *** Colocation where ** *** purchased the vehicleThe *** never talked with myself the G.Mat this location
or our service manager Mr Frank B*** about any paint defects or possible warranty coveragesI do understand they spoke with someone at our *** location who conveyed that the issues were enviromental and road wear due to stone chippingWe look forward to meeting with ** *** in an effort to resolve his concernsI will communicate those findings after my visual inspection tomorrowThank you Bob R***

Dealer listed a GMC SIERRA on Cars.com for $19kI reached out to the dealer and they acknowledged the truck was availableThe rep sent an e-brochure with the price now listed at $33kI asked why is the price switched and did not receive a responseThe truck had different listings on Cars.com all showing the price at $19k, however all Ads have now been removed

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,Due to an oversight on my part on December 30, 2013 I, [redacted], mistakenly transferred the incorrect tags to the vehicle of [redacted] and [redacted]. I was made aware of this in early May 2014 when the customer went to renew his plates. I have made...

arrangements for the 150.00 to be reimbursed today. I will be contacting the [redacted]s as to inform them of our actions. I apologize for any inconvenience I caused.Respectfully,

The customer’s 2014 Hyundai [redacted] was at our dealership (Freysinger Hyundai) on 11/17/17 for State Inspection, Emissions Test, Oil change, and a Safety Recall. While she was here she needed wiper blades to pass inspection due to not clearing the windshield. Also, part of our oil change we do a...

complimentary multipoint inspection of the vehicle. During that walk around inspection the technician noted that (2) of the customer’s filters were dirty. The engine air filter and the cabin air filter were both dirty and they were brought to the customer’s attention. Also, the technician noted that the front brakes were getting close the state requirement. The front brakes were measuring at a 3 bonded. We brought the brakes to the customer’s attention because they were not only getting low, but going to be a safety concern in the near future. Michael S[redacted] (Service Manager)

9/12/14
Dear [redacted]:The Objective of Freysinger Hyundai is to help each and every customer purchase a newer vehicle. [redacted] was in over the Labor Day weekend. We showed him multiple vehicles within his monthly price range of 300 a month. The banks that we used have...

stipulations on model year and the miles on the vehicles that they would finance. The sales representative made sure to show [redacted] vehicles that the bank would finance.Sincerely,Keith HSales Manager

Dealer listed a 2013 GMC SIERRA on Cars.com for $19k. I reached out to the dealer and they acknowledged the truck was available. The rep sent an e-brochure with the price now listed at $33k. I asked why is the price switched and did not receive a response. The truck had 3 different listings on Cars.com all showing the price at $19k, however all Ads have now been removed.

Review: I purchased a vehicle from Freysinger Mazda in [redacted], Pa on the [redacted]. Upon purchasing this vehicle I needed to show proof of being a Mazda owner to receive a Mazda loyalty discount. I did receive discount and upon showing the registration card the finance manager ([redacted])transferred my current Mazda tags (license plate) to the new Mazda I bought from Freysinger. I was NOT trading in my current Mazda and I did trade in another vehicle. The mistake was made when [redacted] transferred the wrong tags to the wrong vehicle. This mistake was not recognized till I went to renew my tags and PADOT stated that my tag was not current (meaning dead tag). So this means my current Mazda had my new Mazda tag on it and my New Mazda had a dead tag from the vehicle I traded in. This also means that my family was driving around on NON Current tags due to the mistake [redacted] has made. I corrected the issue by calling PADOT and I was charge $150 to update my tags to be on the correct vehicles which could have been avoided if [redacted] at Freysinger would have been more vigilant and professional in their processing of tags. I called [redacted] and spoke to him on 2 separate occasions about this and he took my information and told me he would get back to me by the end of the day. Each time was a negative outcome to his comment of settling this complaint. I also attempted numerous times to contact [redacted] Freysinger (who I believe is the Sales Manager) and multiple voice messages with negative return. This mistake was found because current registration expired April 30, 2014.Desired Settlement: I am requesting $150 reimbursement for the charges I paid to correct Freysinger Mazda mistake. I have receipts and paperwork to support my request and will and able to show upon request.

Business

Response:

To whom it may concern,Due to an oversight on my part on December 30, 2013 I, [redacted], mistakenly transferred the incorrect tags to the vehicle of [redacted] and [redacted]. I was made aware of this in early May 2014 when the customer went to renew his plates. I have made arrangements for the 150.00 to be reimbursed today. I will be contacting the [redacted]s as to inform them of our actions. I apologize for any inconvenience I caused.Respectfully,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has also telephoned me and was upmost sincere to the complaint I have filed. I wish it did not have to come to this.

Respectfully,

[redacted] ([redacted]) [redacted]

Review: This dealer offers an incentative with "[redacted]" where you put 500.00 into a [redacted] account, and they match the 500.00 so you have 1000.00 down payment on your car. When I purchased the car there was only 500.00 listed on the contract price as a discount. I did not see 500.00 listed as part of the down payment so I questioned the salesman as there should have been a total of 1000.00 discounted, he didn't know so he called the person who wrote up the contract ([redacted]) and [redacted] said that it was all included, not just the 500.00. I stipulated that as long as my downpayment into [redacted] of 500.00 was taken off of the agreed upon price it was fine, as this is considered part of the down payment and initialed the contract. There was no quick easy way to verify the contact as the person who wrote it up had left and the salesman did not understand it as he was calling [redacted] to explain it. In the way that the contract was written up as it referenced "Retail price with discount" not the agreed upon price. The beginning price was different, the discount price was different, the down payment price was different. Once I got home, it took be a good 45 minutes to make sense of the contract so I could check to see if it was correct.

The [redacted] detail are as follows (the name has changed from [redacted] to [redacted]):

[redacted].com is a social savings website where consumers can save money to be used for a down payment on a vehicle purchase – this can be their own money, or money they are gifted by family and friends. Hyundai will match dollar for dollar up to $500 for a customer that buys a 2013 or 2014 Hyundai using their [redacted] account funds as a down payment

Later when I got home I reviewed the pricing and noticed not only did I not get the matched discount of 500.00 but I was actually charged 48.00 more than we agreed upon . On 8/31/13, I sent an e-mail to the salesperson "[redacted]" stating that I was over-charged by 548.00. He said if I had any issues with it I should contact his manager [redacted]. On 9/7/13, I forwarded the e-mail to [redacted] explained the situation further asking for a prompt correction to the issue.

On September 11/13, I asked again for a prompt correction as there was no response. On September 18, I again asked for a correction as there was no response. After several phone calls, many with no response, finally on September 19th I received a response stating that I was overcharged but only by 45.58, as the 500.00 [redacted] Match was included in the contract it was just indicated as 500.00 instead of the full 1000.00 (500 down and 500 match).

I disagreed with this and asked for payment. I received no response. I finally wrote and said that I was going to have to look for other avenues to correct this as [redacted] will not respond to my communications, I waited 4 days, there was still no response so I am opening this claim with the Revdex.com. [redacted] has been horrible to deal with as he has been non-responsive to most of my tries to communiate.Desired Settlement: My desired outcome would be a billing adjustment and check for the following amounts:

500.00 [redacted] Match Amount (never received)

48.00 Amount charged above agreed upon price (seller has agreed to this but refused to pay)

32.88 Sales Tax in the amount of 6% of 548.00

580.88 Total Refund Requested.

Business

Response:

I would like to take this time and response to your concerns regarding your vehicle purchased. On 8/31/2013 you purchased a 2013 Sonata Hybrid from Freysinger Hyundai. I am willing to settle the dispute for 548.00 Sorry for the Misunderstanding.

Sincerely,

Freysinger Hyundai Sales Manager

###-###-#### X[redacted]

Consumer

Response:

I have reviewed the response made by the business of paying 548.00 in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My experience at Freysinger [redacted] was not a great experience at all. My fiancé gotten an approval letter from Freysinger dealers in the mail and we spoke to Steve who informed us that even with no money down, we can get into a vehicle we wanted. Me and my fiancé even told him that all we had was a trade in to use as a down payment, Steve said it was ok. So on Saturday, we went to Freysinger [redacted] to honor the mailing and the word of a salesman. We showed up and sat down with bob o[redacted] who we informed him about the mailing and he took our information and then told us, even after informing him that we were already approved per the mailing given to us by Freysinger and what we were told by Steve, we had given him everything he needed and that we would have to come back on Tuesday in order to get an approval from a bank. Funny, when we were already approved by [redacted] bank per the mailing. So we called Steve after we left around 11am and we informed him of what happened. Then, at almost 1pm, we were told to come back and speak to Keith or Bob, and talk to them. So we head back there around 2pm just to be put into a vehicle we informed them we would not looking to get into. We were disappointed and then we then was informed about a [redacted]. Then out of nowhere it wasn't at the location and we couldn't see it til Tuesday. Then I told them, then what would we be able to get per the approval. Bob then give us a three page sheet of what we could get into. Ok, great now we can compare and see what we could get or not. Then comes the revolving door of runarounds again. The vehicles we want we can't get because they were not in the lots, and then have to wait AGAIN til Tuesday!?!?! me and my fiancé then now narrows the vehicles down to two. One vehicle which was on the list was a 2011 [redacted] and come to find out, it was on the sheet by accident, and the 2007 [redacted], which was on the list, we were not approved for because of the mileage. Wow, never in my car buying career have I been twisted and turned around in so many directions. Especially after hearing from bob that some of the vehicles that we were interested in were at the different locations they had, and doing my reseach, I went and spent the gas to find out about these vehicles and come to find out, New cumberland location is a deserted town with little to no cars there and then to the [redacted] County location, which was closed at 3 pm and they has no viehicles there we were interested in. I would never in my life inform anyone to go to Freysinger [redacted] or even my worst enemy. If the devil asked me where I can buy a vehicle, I would tell him to go to [redacted] or [redacted], never you guys. I will be posting this on the Revdex.com to let them know of my experience. Thank you for the worst car buying experience ever, we have learned our lesson.Desired Settlement: a vehicle we would liked to get into

Business

Response:

9/12/14Dear [redacted]:The Objective of Freysinger Hyundai is to help each and every customer purchase a newer vehicle. [redacted] was in over the Labor Day weekend. We showed him multiple vehicles within his monthly price range of 300 a month. The banks that we used have stipulations on model year and the miles on the vehicles that they would finance. The sales representative made sure to show [redacted] vehicles that the bank would finance.Sincerely,Keith HSales Manager

Review: Bought this 2013 [redacted] of freysinger with warranty. Noticed paint bubbles all over car with even some dark spots,and now some bubbles have bursted have taken it to them and they are telling me that that is not there problem since it looks like somebody painted the spots. The bumper is a different color, nobobdy wants to fix it. Also found a deep scratch in window and a crack in windshield. But the paint is the big issue and I am being told that, that it is my problem.Desired Settlement: paint the car and fix paint issue

Business

Response:

[redacted] regarding the customer complaint ID [redacted]. I have made an appointment with [redacted] tomorrow 11-05-2014 to visually inspect the car at the Freysinger of [redacted] Co. location where [redacted] purchased the vehicle. The [redacted] never talked with myself the G.M. at this location or our service manager Mr Frank B[redacted] about any paint defects or possible warranty coverages. I do understand they spoke with someone at our [redacted] location who conveyed that the issues were enviromental and road wear due to stone chipping. We look forward to meeting with [redacted] in an effort to resolve his concerns. I will communicate those findings after my visual inspection tomorrow. Thank you Bob R[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 6251 Carlisle Pike, Mechanicsburg, Pennsylvania, United States, 17050-2306

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