On October 31, OwnerGUARD issued check # [redacted] to [redacted] Finance in the amount of $3,which included interest to date of payment This check was sent priority mail to [redacted] at their street address [redacted] ** [redacted] # [redacted] Mr [redacted] was notified of this action via e-mail on 10/31/10:a.mby our [redacted] As of today the check has not paid our bank Copy of check and USPS shipping label provided
To Whom It May Concern:We believe our previous two responses properly addressed Mr [redacted] 's concerns and fully explained how the total loss gap benefit was adjudicated in accordance with the Gap waiver languageHowever, there is one correction to our previous responseThis Gap waiver purchased by Mr [redacted] was a web site generated waiver that [redacted] Inc would have had to print and then have Mr [redacted] signBecause the waiver was printed there would have been a separate page recording the terms and conditionsMr [redacted] 's signature on the Gap waiver application page provided with this complaint acknowledges that he read and understood all of the provisions of the Gap waiver Please review the bottom of the Gap waiver provided in this complaint by Mr [redacted] , where it records" Administrator- White", "Holder-Yellow", "Dealer-Pink" and "Consumer-White"It is the selling dealer's responsibility to provide a signed copy of the Gap waiver to the Administrator, Lender, Consumer and keep a copy for their recordsThe copy of the Gap waiver provided to Mr [redacted] by [redacted] Inc should also have included the page with the terms and conditions of the Gap waiver that his signature acknowledged he read and understoodIf [redacted] Inc failed to provide Mr [redacted] with the terms and conditions page, we ask that he return to [redacted] Inc for resolution.Please note that our company serves as the administrator of the Guaranteed Asset Protection (GAP) Waiver and is not at liberty to waive the terms and conditions set forth in the document executed and agreed to by [redacted] Ins, [redacted] *** Dealer Services and Mr [redacted] Regards, [redacted] ***Director of Claims
Re: [redacted] Contract: [redacted] Revdex.com ID#: [redacted] Dear Ms***: This email will respond to your inquiry of July 11, as relates to the cancellation of [redacted] ’s Guaranteed Asset Protection (Gap) WaiverMr [redacted] purchased a Guaranteed Asset Protection (Gap) Waiver (Waiver) from [redacted] Motors in connection with the purchase of his Nissan Frontier and financing arrangement with [redacted] Dealer ServicesThe Waiver purchased by Mr [redacted] is a complete agreement between the consumer and dealer/lender and stands on its own, whether or not the dealer/lender have protected themselves through any kind of insurance programOwnerGUARD is not a party to the agreement but is the administrator of the programThe request to process [redacted] ’s cancellation was honored by OwnerGUARD and a refund check in the amount of $was issued by OwnerGUARD, for their portion of the refund amount to [redacted] Motors on April 30, The refund calculation was based on the Rule of 78ths formulaUnder the Rule, each month in the Waiver is assigned a valueAs the months elapse, the cost of the Waiver is earned equal to the total value of the expired monthsMr [redacted] ’s Waiver effective date was September 24, 2014, cancelled on April 7, 2015, earning monthsThe refund factor of is calculated by first calculating a term (months) factor which is then divided by the earned or in-force factorThe refund factor (0.797875) is then applied to the $original cost of the WaiverOr, $refund to consumer [redacted] Motors is an independent contractor of the GAP program who would add their portion of the refund amount to the consumerIn response to this inquiry, our cancellation department contacted [redacted] Motors and spoke with GiovanniGiovanni asked that we re-send the cancellation breakdown and they would issue a cancellation refund check to Mr [redacted] On July 22, 2015, Giovanni advised that a gap cancellation check was issued and stated that he would contact Mr [redacted] to inform him of the check issuanceWe thank you for the opportunity to review this file and work to reach resolutionIf there are any further questions or concerns, we ask that you contact our Cancellation Department at [redacted] and select the prompt for Gap CancellationsRegards, [redacted] ***Director of ClaimsOwnerGUARD an Amtrust Financial CompanyHancock StSte 100San Diego, CA [redacted] Ownerguard.com
This is in response to Ms [redacted] complaint filed with the Revdex.com The records indicate that Ms [redacted] purchased a 60/100k limited Pre-Owned limited contract (the “contract”) on 1/24/with 77,miles for her Chevrolet Equinox, Vin# [redacted] The contract provides repair for the failure of those parts listed in the schedule of coverages pursuant to the terms and conditions of the contract Under those specific terms and conditions, the contract does not provide any coverage to the vehicle under the circumstances set forth belowOur review of the file indicates that the transmission claim was denied because the customer failed to submit a copy of the transmission service record at 100K miles in order to verify that service had been performed according to the manufacturer The vehicle service contract states the following under “YOUR RESPONSIBILITES”: In order for You to receive benefits under the Terms of this Service Contract, You are required to maintain Your Vehicle according to the manufacturer’s recommended service schedule, as shown in Your Vehicle’s owner’s manualAll maintenance on Your Vehicle must be performed by a licensed repair facilityYou must keep verifiable repair facility receipts and work orders indicating the date, mileage and service performedFailure to have the required maintenance performed and/or failure to provide verifiable receipts when requested may result in denial of coverageIt is Your responsibility to have any non-covered repairs or maintenance performed at the time it is recommended(Emphasis added) Since Ms [redacted] *ailed to provide the 100K transmission service record confirming the manufacturers’ maintenance schedule had been followed, the claim was deniedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlso, I want to express my gratitude to [redacted] at Warrentech for taking the time to explain to me the reasons of the initial denial and eventual solution He took his time to explain the MANY processes in the claim process and the decisions that go into a claim In return, I learned a lot for future car repairs and felt that he treated this situation with the upmost respect and professionalism I know they were not under any obligation to even respond to the Revdex.com complaint, but they opened up dialogue promptly and professionally That's all I can ask forThe whole process with Mr [redacted] was a very positive and appreciative oneI was hoping to get reimbursed for the whole amount that I requested, but I felt the explanation from Mr [redacted] made sense and therefore felt it was a fair settlement for both partiesAnd again, I appreciate the thoroughness of this claim Regards, [redacted] ***
OwnerGUARD will issue a check to the lender for $3,plus interest We have reached out to the consumer to confirm the interest rate on his Retail Installment Contract with [redacted] We expect to have this check prepared and mailed to [redacted] by end of day Tuesday 10/31/2017, pending confirmation of the interest rate
On October 31, OwnerGUARD issued check # [redacted] to [redacted] Finance in the amount of $3,which included interest to date of payment This check was sent priority mail to [redacted] at their street address [redacted] ** [redacted] # [redacted] Mr [redacted] was notified of this action via e-mail on 10/31/10:a.mby our [redacted] As of today the check has not paid our bank Copy of check and USPS shipping label provided
To Whom It May Concern:We believe our previous two responses properly addressed Mr [redacted] 's concerns and fully explained how the total loss gap benefit was adjudicated in accordance with the Gap waiver languageHowever, there is one correction to our previous responseThis Gap waiver purchased by Mr [redacted] was a web site generated waiver that [redacted] Inc would have had to print and then have Mr [redacted] signBecause the waiver was printed there would have been a separate page recording the terms and conditionsMr [redacted] 's signature on the Gap waiver application page provided with this complaint acknowledges that he read and understood all of the provisions of the Gap waiver Please review the bottom of the Gap waiver provided in this complaint by Mr [redacted] , where it records" Administrator- White", "Holder-Yellow", "Dealer-Pink" and "Consumer-White"It is the selling dealer's responsibility to provide a signed copy of the Gap waiver to the Administrator, Lender, Consumer and keep a copy for their recordsThe copy of the Gap waiver provided to Mr [redacted] by [redacted] Inc should also have included the page with the terms and conditions of the Gap waiver that his signature acknowledged he read and understoodIf [redacted] Inc failed to provide Mr [redacted] with the terms and conditions page, we ask that he return to [redacted] Inc for resolution.Please note that our company serves as the administrator of the Guaranteed Asset Protection (GAP) Waiver and is not at liberty to waive the terms and conditions set forth in the document executed and agreed to by [redacted] Ins, [redacted] *** Dealer Services and Mr [redacted] Regards, [redacted] ***Director of Claims
Re: [redacted] Contract: [redacted] Revdex.com ID#: [redacted] Dear Ms***: This email will respond to your inquiry of July 11, as relates to the cancellation of [redacted] ’s Guaranteed Asset Protection (Gap) WaiverMr [redacted] purchased a Guaranteed Asset Protection (Gap) Waiver (Waiver) from [redacted] Motors in connection with the purchase of his Nissan Frontier and financing arrangement with [redacted] Dealer ServicesThe Waiver purchased by Mr [redacted] is a complete agreement between the consumer and dealer/lender and stands on its own, whether or not the dealer/lender have protected themselves through any kind of insurance programOwnerGUARD is not a party to the agreement but is the administrator of the programThe request to process [redacted] ’s cancellation was honored by OwnerGUARD and a refund check in the amount of $was issued by OwnerGUARD, for their portion of the refund amount to [redacted] Motors on April 30, The refund calculation was based on the Rule of 78ths formulaUnder the Rule, each month in the Waiver is assigned a valueAs the months elapse, the cost of the Waiver is earned equal to the total value of the expired monthsMr [redacted] ’s Waiver effective date was September 24, 2014, cancelled on April 7, 2015, earning monthsThe refund factor of is calculated by first calculating a term (months) factor which is then divided by the earned or in-force factorThe refund factor (0.797875) is then applied to the $original cost of the WaiverOr, $refund to consumer [redacted] Motors is an independent contractor of the GAP program who would add their portion of the refund amount to the consumerIn response to this inquiry, our cancellation department contacted [redacted] Motors and spoke with GiovanniGiovanni asked that we re-send the cancellation breakdown and they would issue a cancellation refund check to Mr [redacted] On July 22, 2015, Giovanni advised that a gap cancellation check was issued and stated that he would contact Mr [redacted] to inform him of the check issuanceWe thank you for the opportunity to review this file and work to reach resolutionIf there are any further questions or concerns, we ask that you contact our Cancellation Department at [redacted] and select the prompt for Gap CancellationsRegards, [redacted] ***Director of ClaimsOwnerGUARD an Amtrust Financial CompanyHancock StSte 100San Diego, CA [redacted] Ownerguard.com
This is in response to Ms [redacted] complaint filed with the Revdex.com The records indicate that Ms [redacted] purchased a 60/100k limited Pre-Owned limited contract (the “contract”) on 1/24/with 77,miles for her Chevrolet Equinox, Vin# [redacted] The contract provides repair for the failure of those parts listed in the schedule of coverages pursuant to the terms and conditions of the contract Under those specific terms and conditions, the contract does not provide any coverage to the vehicle under the circumstances set forth belowOur review of the file indicates that the transmission claim was denied because the customer failed to submit a copy of the transmission service record at 100K miles in order to verify that service had been performed according to the manufacturer The vehicle service contract states the following under “YOUR RESPONSIBILITES”: In order for You to receive benefits under the Terms of this Service Contract, You are required to maintain Your Vehicle according to the manufacturer’s recommended service schedule, as shown in Your Vehicle’s owner’s manualAll maintenance on Your Vehicle must be performed by a licensed repair facilityYou must keep verifiable repair facility receipts and work orders indicating the date, mileage and service performedFailure to have the required maintenance performed and/or failure to provide verifiable receipts when requested may result in denial of coverageIt is Your responsibility to have any non-covered repairs or maintenance performed at the time it is recommended(Emphasis added) Since Ms [redacted] *ailed to provide the 100K transmission service record confirming the manufacturers’ maintenance schedule had been followed, the claim was deniedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlso, I want to express my gratitude to [redacted] at Warrentech for taking the time to explain to me the reasons of the initial denial and eventual solution He took his time to explain the MANY processes in the claim process and the decisions that go into a claim In return, I learned a lot for future car repairs and felt that he treated this situation with the upmost respect and professionalism I know they were not under any obligation to even respond to the Revdex.com complaint, but they opened up dialogue promptly and professionally That's all I can ask forThe whole process with Mr [redacted] was a very positive and appreciative oneI was hoping to get reimbursed for the whole amount that I requested, but I felt the explanation from Mr [redacted] made sense and therefore felt it was a fair settlement for both partiesAnd again, I appreciate the thoroughness of this claim Regards, [redacted] ***
OwnerGUARD will issue a check to the lender for $3,plus interest We have reached out to the consumer to confirm the interest rate on his Retail Installment Contract with [redacted] We expect to have this check prepared and mailed to [redacted] by end of day Tuesday 10/31/2017, pending confirmation of the interest rate