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Fricker's 125

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Fricker's 125 Reviews (13)

We contacted Mr. [redacted] and resolved his complaint to his satisfaction.The Claims Manger contacted Mr. [redacted] and settled his claim by offering to pay replacement of the throttle body based upon Ford factory part retail price in the amount  of $373.94, a gasket for $18.40, and 2.0 labor...

hours for $190.00  In total, Mr. [redacted] will be reimbursed as a customer courtesy, $582.34.There were other parts included in the invoice; however, these are not covered by the contract.  The customer will contact Midas regarding the expense of the replacement of the accelerator pedal assembly and the reflash of the ECM, as these did not appear to be necessary.  All of this has been communicated to Mr. [redacted], and he is satisfied with this resolution. Should any questions remain, please feel free to contact us. Customer Care [email protected]

To Whom It May Concern:We believe our previous two responses properly addressed Mr. [redacted]'s concerns and fully explained how the total loss gap benefit was adjudicated in accordance with the Gap waiver language. However, there is one correction to our previous response. This Gap waiver purchased by Mr. [redacted] was a web site generated waiver that [redacted] Inc would have had to print and then have Mr. [redacted] sign. Because the waiver was printed there would have been a separate page recording the terms and conditions. Mr. [redacted]'s signature on the Gap waiver application page provided with this complaint acknowledges that he read and understood all of the provisions of the Gap waiver.  Please review the bottom of the Gap waiver provided in this complaint by Mr. [redacted], where it records" Administrator- White", "Holder-Yellow", "Dealer-Pink" and "Consumer-White". It is the selling dealer's responsibility to provide a signed copy of the Gap waiver to the Administrator, Lender, Consumer and keep a copy for their records. The copy of the Gap waiver provided to Mr. [redacted] by [redacted] Inc should also have included the page with the terms and conditions of the Gap waiver that his signature acknowledged he read and understood. If [redacted] Inc failed to provide Mr. [redacted] with the terms and conditions page, we ask that he return to [redacted] Inc for resolution.Please note that our company serves as the administrator of the Guaranteed Asset Protection (GAP) Waiver and is not at liberty to waive the terms and conditions set forth in the document executed and agreed to by [redacted] Ins, [redacted] Dealer Services and Mr. [redacted].  Regards,[redacted]Director of Claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Ownerguard just responded with the same letter they already sent us, I still don't except this response because again they are assuming by changing the date of contract I would not pay balance off by the 72 month period, they asked for a modification letter when I provided a letter that stated [redacted] allowed the change now Ownerguard is station by changing date I would have not paid within original contract date which is incorrect be use I pay more then what bill is and I only had 1extention and under 100.00 in late fees. I am asking Ownerguard to reevaluate this and pay what is fair.
Regards,
[redacted]

OwnerGUARD will issue a check to the lender for $3,000.00 plus interest.  We have reached out to the consumer to confirm the interest rate on his Retail Installment Contract with [redacted]. We expect to have this check prepared and mailed to [redacted] by end of day Tuesday 10/31/2017, pending...

confirmation of the interest rate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, I want to express my gratitude to [redacted] at Warrentech for taking the time to explain to me the reasons of the initial denial and eventual solution.  He took his time to explain the MANY processes in the claim process and the decisions that go into a claim.  In return, I learned a lot for future car repairs and felt that he treated this situation with the upmost respect and professionalism.  I know they were not under any obligation to even respond to the Revdex.com complaint, but they opened up dialogue promptly and professionally.  That's all I can ask for. The whole process with Mr. [redacted] was a very positive and appreciative one. I was hoping to get reimbursed for the whole amount that I requested, but I felt the explanation from Mr. [redacted] made sense and therefore felt it was a fair settlement for both parties. And again, I appreciate the thoroughness of this claim.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It is alarming OwnerGuard would reference two sided documents that I have no knowledge of. The submitted documentation are all original contracts I signed and received during purchase of vehicle. I have included the original sales contract which references the $895 I paid at the time of purchase. I reiterate I purchased GAP insurance from said company, my claim is within the terms of service. If they choose not to honor their contractual obligation I am asking as a resolution they return my payment for GAP. Subjecting the client to accusations of two sided documents when they have my application and payment on file is unacceptable. ]
Regards,
[redacted]

Re: [redacted]Contract: [redacted]Revdex.com ID#: [redacted] Dear Ms. [redacted]: This email will respond to your inquiry of July 11, 2015 as relates to the cancellation of [redacted]’s Guaranteed Asset Protection (Gap) Waiver. Mr. [redacted] purchased a Guaranteed Asset Protection (Gap)...

Waiver (Waiver) from [redacted] Motors in connection with the purchase of his 2006 Nissan Frontier and financing arrangement with [redacted] Dealer Services. The Waiver purchased by Mr. [redacted] is a complete agreement between the consumer and dealer/lender and stands on its own, whether or not the dealer/lender have protected themselves through any kind of insurance program. OwnerGUARD is not a party to the agreement but is the administrator of the program. The request to process [redacted]’s cancellation was honored by OwnerGUARD and a refund check in the amount of $61.70 was issued by OwnerGUARD, for their portion of the refund amount to [redacted] Motors on April 30, 2015. The refund calculation was based on the Rule of 78ths formula. Under the Rule, each month in the Waiver is assigned a value. As the months elapse, the cost of the Waiver is earned equal to the total value of the expired months. Mr. [redacted]’s Waiver effective date was September 24, 2014, cancelled on April 7, 2015, earning 6 months. The refund factor of 0.797875 is calculated by first calculating a term (60 months) factor which is then divided by the earned or in-force factor. The refund factor (0.797875) is then applied to the $895 original cost of the Waiver. Or, $664.10 refund to consumer. [redacted] Motors is an independent contractor of the GAP program who would add their portion of the refund amount to the consumer. In response to this inquiry, our cancellation department contacted [redacted] Motors and spoke with Giovanni. Giovanni asked that we re-send the cancellation breakdown and they would issue a cancellation refund check to Mr. [redacted]. On July 22, 2015, Giovanni advised that a gap cancellation check was issued and stated that he would contact Mr. [redacted] to inform him of the check issuance. We thank you for the opportunity to review this file and work to reach resolution. If there are any further questions or concerns, we ask that you contact our Cancellation Department at [redacted] and select the prompt for Gap Cancellations. Regards,   [redacted]Director of ClaimsOwnerGUARD an Amtrust Financial Company1785 Hancock St. Ste 100San Diego, CA 92110[redacted]
[redacted]Ownerguard.com

Consumer paid off the loan per the documents on 5/18/2017. The contract expired by time of 42 months from 10/14/2013 on 4/14/2017 a total of 1277 days in force. The cancellation request effective date of 5/18/2017  is 35 days after the expiration date of the contract -  the contract was...

fully earned on 4/14/2017. The total cost to the consumer was $495.00 per the contract copy.  Tell us why here...

Dear Ms. [redacted], Attached is the response from our Cancellation Department. Please advise if there are any further questions or concerns. Regards, March 09, 2017Consumer: [redacted] or [redacted] Contracti: [redacted]E-MAIL: to: Revdex.comof San Diego, Orange & Imperial Counties...

Attention: [redacted] From: [redacted]619-228-0 100 x [redacted] 619-228-0128 FaxWe wish to inform you that we are unable to process the request for cancellation for the followingContracts cannot be cancelled after a total loss has been processed. (See details below):A claim was filed on 2/6/2017CANCELLATION - You may cancel this Waiver any time by mailing or delivering a written cancellation request to the Dealer, Lienholder or Program Administrator within 30 days of the requested cancellation date. If this Waiver is cancelled within 30 days of purchase, and no Total Loss has occurred, a full refund will be issued. If this Waiver is cancelled after 30 days from purchase, or if a Total Loss has occurred, the refund shall be calculated using the Rule of 78 refund method (Pro Rata for Ally Financial, Chase and FMCC or as may be required by state lawless a $50 cancellation fee. The Lienholder will be the payee on any refund. This Waiver will not be reinstated after a cancellation is requested. No refunds will be issued if a request for benefits has been filed. No cancellation fee for FMCC or in CO, IN, KS, LA, NH, NM, WT. W.A request for deficiency has been filed.There is no record of the Contract in our system. We recommend you return to the selling entity for additional information.The request for GAP coverage cancellation has been received. The request for cancellation declares the vehicle a total loss.Please confirm:we acknowledge the vehicle is a total loss - please process thecancellation as requested. We understand and agree that once a Contract is cancelled, it cannot be reinstated and that no benefits are available for total losses that happen prior to or after cancellation.Disregard the cancellation request and open a claim.Signature,  [redacted]Director of Claims

Check number [redacted] in the amount of $269.01 was issued to [redacted] Consumer USA for account number [redacted] ([redacted])  Please see attachmen

On October 31, 2017 OwnerGUARD issued check # [redacted] to [redacted] Finance in the amount of $3,397.69 which included interest to date of payment.  This check was sent priority mail to [redacted] at their street address [redacted]  [redacted] # [redacted].  Mr. [redacted] was notified of this action via e-mail on 10/31/2017 10:08 a.m. by our [redacted].  As of today the check has not paid our bank.  Copy of check and USPS shipping label provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

This is in response to Ms. [redacted] complaint filed with the Revdex.com.  The records indicate that Ms. [redacted] purchased a 60/100k limited Pre-Owned limited contract (the “contract”) on 1/24/14 with 77,667 miles for her 2010 Chevrolet Equinox, Vin# [redacted].   The contract...

provides repair for the failure of those parts listed in the schedule of coverages pursuant to the terms and conditions of the contract.  Under those specific terms and conditions, the contract does not provide any coverage to the vehicle under the circumstances set forth below. Our review of the file indicates that the transmission claim was denied because the customer failed to submit a copy of the transmission service record at 100K miles in order to verify that service had been performed according to the manufacturer.  The vehicle service contract states the following under “YOUR RESPONSIBILITES”: In order for You to receive benefits under the Terms of this Service Contract, You are required to maintain Your Vehicle according to the manufacturer’s recommended service schedule, as shown in Your Vehicle’s owner’s manual. All maintenance on Your Vehicle must be performed by a licensed repair facility. You must keep verifiable repair facility receipts and work orders indicating the date, mileage and service performed. Failure to have the required maintenance performed and/or failure to provide verifiable receipts when requested may result in denial of coverage. It is Your responsibility to have any non-covered repairs or maintenance performed at the time it is recommended. (Emphasis added) Since Ms. [redacted]ailed to provide the 100K transmission service record confirming the manufacturers’ maintenance schedule had been followed, the claim was denied. Thank you.

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Address: 735 Fox Rd, Van Wert, Ohio, United States, 45891-2450

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