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FRID Contracting Inc

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Reviews FRID Contracting Inc

FRID Contracting Inc Reviews (27)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of equipment return and full refund is satisfactory
to meHowever, I hope they update their owner's agreement to make their verbiage clear for new customers that their company's guarantees and warranties stipulated on the back are only valid year at a time per purchase of their "rescue plan" which provides only year coverage, separate from the manufacturer's limited yr warranty (must register within days of installationAnd that THOUGH the year warranties marked under "*** *** Warranties", it should be noted that the warranties they mark you are getting are not *** *** Warranties but are the manufacturer's warrantyThe manufacturer of the equipment should also be written and clearly identified on the owner's agreement and install form and that their yr guarantees, yr warranties, described on their purchase form is only applicable with the purchase of their annual "rescue plan" (i.eyear labor/service/parts *** *** warranty), despite the fact that the only guarantee that describes mandatory rescue plan purchase was for their "lifetime no-overtime guarantee" detailed on the owner's agreementAlso despite the fact that I am said owner of the equipment as written on the owner's agreement and as I was the purchaser and equipment was financed by my name only, *** *** would only negotiate with my husband, coordinate scheduling with him, and issue refund in my husband's nameAlso, *** *** had given me a system that was no longer meeting federal requirementsThey replaced by Carrier seer A/C system with a Goodman seer air handler with a seer heat pump to make it meet the requirements even though they knew that the following year my system would have to be upgraded should I had to sell my homeThough they did this during the grace period given by federal law and was therefore technically legal, I find it very bad business to sell customers systems they know are no longer meeting federal guidelinesUpon purchase of my system, I was never told what brand of system or seer level I was gettingIt was never written on any paperwork I signed or given to meAfter they asked me "how can we fix this?" and I said "you can honor the guarantees that is on the document that I signed" to which he told me "no I can't do thatI can give you or year labor plan for free but that's itI then said, I'd like for you to take back my systemAfter a week of a run-around from the company, they finally honored their "year buy back" guarantee and refunded my money and removed their systemI a, glad to be done with themIt was the worst experience and treatment I have EVER experienced. I would not recommend this company to anyone. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We
waited days for a response from John Wayne without AC service in the second floor of our home We then called another AC company to provide an estimate on the repairs They completed the work at a fraction of the original estimate provided by John Wayne, two-thirds less than their cost, to be exact We then asked our roofer if he could possibly cover the repair cost He wanted us to be satisfied customers, so he agreed We consider this complaint resolved
Regards,
*** ***

It's very unfortunate that we're unable to reach a resolution within this processBut we are standing by our initial response and offerWe are always willing to work with a customer but cannot be held responsible for something we did not do, and something where facts are not matching up

We received the concern, it is under reviewWe will make every effort to resolve this matter with our customer

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This matter was resolved directly with our customer shortly after his request for service and before we ever received this Revdex.com submissionWe ask the Revdex.com along with our customer, to please rescind this complaint

Copy of payment message with credit to Bank of America: CHIPS - PAYMENT MESSAGE [201] Transmission Data: Format version: Value date: 2015/11/** Send participant: *** *** Payment Disposition Data: Receive participant: *** (BANK AMERICA, N.A.) Beneficiary type: B (Bank) Compression
flag: (Compress response) Preference flag: (No Preference) [***] Amount: $[***] PSN: *** [***] SWIFT field 20: *** [321] SWIFT field 21: *** [420] Beneficiary: *** (CHIPS lookup key) [500] Originator: *** (CHIPS lookup key) [610] Receive Bank info: RFD CHIPS SSN *** DD *** PER YR REQUEST *** ***

Customer concerns were addressed and resolved directly with our customer, we deem this matter closed

We've received Mrs. [redacted] concerns, we are looking into the matter and will reach out to her directly once we determine what occurred on our end.

We've made several attempts to reach our customer directly to get this matter resolved and behind us. We feel that the their concerns are justified and carry validity, we just ask for the opportunity to speak to them directly. As stated on the voicemail messages, please call [redacted] at [redacted] at...

your earliest convenience.

Complaint: [redacted]
I am rejecting this response because:The Business response is not entirely true and is missing vital points.The area absolutely correct in stating I called them to informa them that a problem occurred and I had point in an emergency work order with my warranty company. This was based upon the information the technician provided me. My service invoice did not at all specify any problems with the valve or refrigerant in fact the refrigerant was at 72 psi the only elements on the service order that the technician annotated were as follows:Electrical fault in dual voltage absorption system and single voltage absorption system condensing unit. Installation fault in high voltage wiring harness, no super boost compressor server.Worked Performed: Cooling Tune Up, checked refrigerantTechnician Recommendations:  Replace DVAS, SVHS and bring eire harness to code, install super boostThat is all - no mention of valve - The technician actual spent time explaining what the DVAS and SVHS was and that even though it is out of code I am grandfathered because of the age.  I actually told him not to worry my home warranty covers out of code violations and I [redacted] have them look at it.The was complete blowing hot air by 2200 hours Tuesday night.  I immediately called home warranty as they have a 24 hour operation as I belived it to be something other than the refrigerant since no mention of a problem or annotated by [redacted]When [redacted] finally answered the phone informed of the situation as a courtesy.  At this phone they did not offer to send anyone out nor did I request as I did not believe it was due to there service at the time.The second phone call was to inform them that the caps wore loose and it was wet all over the valve stem - I did indicate that this problem had occurred with Cowboys and the same symptons occured.  However, I was not a technician and my home warranty would contractor [redacted] take a look to assess what occurred.  [redacted] did offer to come look at it but [redacted] indicated there would be a service fee and if refrigerant had leaked that was not covered under my rescue club.  We debated over this especially if the technician caused it - he said he would at it into my file (schedule) so management could review.I thanked him and told him I would call once the technician came out.The next day the my home warrranty contractor came out.  He immediately discovered that the valve covers were not tightened properly and the valve stem was pushed in. When he test the psi in registered at only 2 psi. Not 72 psi like it should.He took out the high side valve stem core.  The core was damaged whiched caused the refrigerant to leak out. I called [redacted] and spoke with [redacted] I explained the problem again and she said do not worry I [redacted] have a manager call you in 10 minutes.  I waited 45 minutes and I had to call back.  I expalined the situation again and the young lady said she would send it out to all the managers so that someone would respond quickly.  She would not give me an estimated.  My home warranty contractor went to another location and asked if I wanted him to come back to add the refirgerant and fix the valve core stem.  I said I wanted to see if [redacted] would make it right first - since this is their contract obligation on the back of the form we signed.A hour and a half went by and still not call the home warranty contractor called and I told him come on by and fix it as the house is approaching 93 degrees and I cannot go another day.  Oh and [redacted] still had not called.The home warranty contractor and was gone in 20 minutes.  I was charged $475.00.3 hours later [redacted] finally calls and basically tells me he talked to the tech and he feels they are not at fault.  I said feels - how can that be you all were the only ones messing with the refrigerant.  He got defense for his staff - I cut him off and told him this is not whether he did it on purpose or not.  I do not think this is the case.  Things/errors happen no problem just make it right. We went back and forth and he basically told me go fly a kite not our responsibility.  I asked him are you sure.  I told him - I did not threaten I told him exactly what I was going to do in order for him as management to be prepared.  I told him I would bring legal action.  This was not a threat but a promise.Finally the more serious note is - [redacted] has also violated Texas Penal Code § 16.02 in which we will also be pursuing Texas Civ. Prac. & Rem. Code § 123.002. I verfied this on 08/05/2015 in which at no time was one party consent applied during the recorded answering or when [redacted] spoke to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It was resolved, they gave me back what they had charged me 
Regards,
[redacted]

We spoke to Mr. [redacted] over the telephone on 7/30/15, he expressed his concerns with regards to the maintenance performed on 7/27/15. His initial concern was that our technician did not tighten the locking caps on his unit allowing refrigerant to leak out via the refrigerant service valve. We...

explained that the cap is merely a cover to protect the valve core from being accidently pushed in and allowing refrigerant to leak. Much like a tire, it [redacted] not lose air pressure if the cap is missing, this [redacted] only happen if the valve core is pushed allowing air to escape. I explained, if there was a refrigerant leak, the schrader valve was bad, which has nothing to do with the caps and was not an issue that was present during our Maintenance call. Despite all this, we advised Mr. [redacted] that we would do our part and due diligence and discuss the matter with all the involved to get this matter resolved. We spoke to our technician, confirmed his system observations and specifically discussed the service valve. He advised that no leaks were visible nor present at the time of his maintenance. I advised Mr. [redacted] of this, but his complaint went from loose caps to a completely broken valve stem that he was now holding in his hands. We find this alarming since there was no mention of this during our conversation 10 minutes prior. Mr. [redacted] has explicitly told us in the past that he only uses us for our diagnostics and then has his home warranty company come out to perform repairs. If he truly felt that we were responsible for the issues from our service visit, why did he have his home warranty company come out first? why did he not give us the opportunity to look at the issue, that in his mind, "we caused" before getting another contractor out? In listening to the call recordings, Mr. [redacted] was very deliberate in attempting to corner our customer service representatives in accepting responsibility for his system failure over the phone. His initial call was not to request service, but simply to inform us that he MIGHT have an issue that we MAY have caused, almost to the point of preemptively setting up his complaint. At one point he admitted that a previous defunct contractor had already broken that valve stem and if we broke it again, he expected us to fix it. He then calls back a few minutes later and advises that the caps were loose. After our initial interactions, Mr. [redacted] continued to provide harsh negative feedback to us via various platforms and threatened to take legal action. At [redacted] Services, we are dedicated to providing the highest level of service possible and we [redacted] always do so, as long as the homeowner does not resort to deceptive ploys and practices in an attempt to black mail his way to getting what he wants. We [redacted] not be taken advantage of in this manner. In an attempt to bring this matter to a close, we [redacted] cancel Mr. [redacted]'s Service Agreement and refund all funds paid to us for this current year's maintenance plan totaling $149.50.

We apologize that Ms. [redacted] had negative experience with our company, we take any feedback provided by our customers seriously and is addressed with all of the involved accordingly. The original complaint submission occurred on 1/5/18. On that date, all of the facts were gathered and an attempt to resolve this matter directly with our customer was made. We reached out to Ms. [redacted], we listened to her concerns and requests in order to put this matter behind us. As stated on the original complaint submission, there was a manufacturer’s warranty discrepancy, in which the manufacturers provided us with incorrect information, which we relayed to our customer. There is no question a mistake was made, we had the Regional Director for [redacted] manufacturing reach out to our client to advise as to what transpired on their end. We apologized for the mistake, we had the Regional Director from [redacted] call the customer and we agreed to refund the $29 service call (check was cashed on 1/31/18). She agreed to all of this and found this resolution satisfactory as stated by her resolution acceptance through the Revdex.com site, on the same day, 1/5/18. Ms. [redacted] continues to question our business practices based on this incident but we stand behind our initial diagnosis and findings, which were correct. Lastly, with regards to the military discount, we do offer a 10% discount on any repairs, it does not apply to the service call if no work is performed.

Complaint: [redacted]
I am rejecting this response because:I am sorry that the company has not lived up to its contractual obligations.They still have not refunded my "maintenance" fees either.I will continue to pursue this matter in small claims court.
Regards,
[redacted]

[redacted], Yes running a service business requires great dedication especially when the goal is to do the best we can on every call.  In reply to your observations, [redacted] has been in the field since 1997 working his way from a helper installer all the way through the ranks in residential AC and...

heating.  [redacted] has also served in the field and has served as a great asset to Jon Wayne for many years.  We all take pride in being a nationally and locally recognized company for morals, ethics, and a place to work.  This takes dedication from all employees, managers, and owner ship.  To be clear, you are the brother that lives in another city or state and have been involved through phone conversations.  Not on sight.  Your sister lives in the house and rents it from the other broth [redacted].  She called in the service and [redacted] met us at the home.  Because the sister called in the service call and the address is associated to her is the reason the manufacturer declined warranty.  We later cleared that up with the manufacturer and assured them and all of you proper owner ship for warranty.  The call took much longer than 45 minutes.  According to GPS arrived at 4:15pm and departed and 6:17pm.  There is much more company involvement than just 2 hours to complete the service also.  I'm sure your aware of overhead.  My technician did inspect the entire system, did check pressures and did discuss his findings with [redacted].  Even to included mentioning how noisy the outdoor unit was and the fact that the compressor has been running with a dirty coil, dirty blower, and for some time no blower.  The blower motor not running was the reason we where called to the home for the service call.  He also noted electrical concerns tied to the ac unit inside and out.  [redacted] specifically stated the unit is always loud, this is just a rental, and he wasn't interested in any further repairs or information.  At that point we concluded the call along with all paperwork and left on good terms.  We did not as you state "take the money and run."  It's important to note the compressor has been running under conditions it is not designed for before our arrival.  Low air flow because of dirty blower and indoor coil.When we where called back for a concern/warranty on the previous call we quickly made arrangements and again the same day as requested sent a technician to the home.  The second technician noted all the things the 1st technician did with [redacted] along with a few other items.  [redacted] was much more involved in further diagnose at this point in hopes to find a solution to the problem.  The compressor was noted to be noisy and running outside of normal conditions.  We noted this and [redacted] asked that he have time to consider his options and follow back up with us.The original call was requested and completed on October 10th.  We recieved a call on October 12 that the unit had not cooled along with other concerns about the warranty.  As previously discussed the warranty was quickly cleared up with the manufacturer after clarifying ownership.  After discussions around liability and efforts to assist in getting this resolved we decided the best thing to do was refund you 100% of your money.  This was completed on October 14 just 2 days after the call letting us know there was an issue.  Receipt of refund made October 14 was emailed to [redacted] at 10:17am on Monday October 17.  The original motor was delivered to the home that same day before 1pm.  It is clear we have two very different views on the entire sequence of events.  It also appears that some of your facts may be incorrect.  The AC system had failing components upon our original arrival, we noted this both verbally and on paper.  These finding where acknowledged both verbally and by signature.   We stand by our customer satisfaction guarantee and feel we've done everything correct.  There is nothing more we can do for you.

We've reached out directly to Mrs. [redacted], acknowledged and resolved their concerns, we deem this matter closed.

Complaint: [redacted]
I am rejecting this response because: I have not heard from Jon Wayne regarding my complaint #[redacted]. Someone from [redacted] called to let me know that they made a mistake when Jon Wayne called and said my Heater/AC unit was not under warranty.I still have concerns with Jon Wayne and feel the Revdex.com should look into their practice of trying to sell you everything they can while they have your attention. I also am concerned with the fact they said they have a Military Discount, but then did not follow through on this.Thank you,[redacted]

We have made several attempts to reach our customer directly but have failed to do so. We reviewed her concerns and what transpired on the day of service and agree with her that we could've handled her situation differently. Our response was not up to our standards and would appreciate the...

opportunity to make things right by her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 303 340 Ave D South, Saskatoon, Saskatchewan, Canada, S7M 1R1

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