Complaint: [redacted] I am rejecting this response because: I have not heard from Jon Wayne regarding my complaint # [redacted] Someone from [redacted] called to let me know that they made a mistake when Jon Wayne called and said my Heater/AC unit was not under warranty.I still have concerns with Jon Wayne and feel the Revdex.com should look into their practice of trying to sell you everything they can while they have your attentionI also am concerned with the fact they said they have a Military Discount, but then did not follow through on this.Thank you,***
We apologize that Ms [redacted] had negative experience with our company, we take any feedback provided by our customers seriously and is addressed with all of the involved accordinglyThe original complaint submission occurred on 1/5/On that date, all of the facts were gathered and an attempt to resolve this matter directly with our customer was madeWe reached out to Ms***, we listened to her concerns and requests in order to put this matter behind usAs stated on the original complaint submission, there was a manufacturer’s warranty discrepancy, in which the manufacturers provided us with incorrect information, which we relayed to our customerThere is no question a mistake was made, we had the Regional Director for [redacted] manufacturing reach out to our client to advise as to what transpired on their endWe apologized for the mistake, we had the Regional Director from [redacted] call the customer and we agreed to refund the $service call (check was cashed on 1/31/18)She agreed to all of this and found this resolution satisfactory as stated by her resolution acceptance through the Revdex.com site, on the same day, 1/5/Ms [redacted] continues to question our business practices based on this incident but we stand behind our initial diagnosis and findings, which were correctLastly, with regards to the military discount, we do offer a 10% discount on any repairs, it does not apply to the service call if no work is performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accepted the business reply which stated they could have handled my situation differently! Regards, [redacted]
We've reached out to our customer directly and have resolved this dispute in a manner satisfactory to both sidesWe deem this matter resolved and closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was resolved, they gave me back what they had charged me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have not heard from Jon Wayne regarding my complaint # [redacted] Someone from [redacted] called to let me know that they made a mistake when Jon Wayne called and said my Heater/AC unit was not under warranty.I still have concerns with Jon Wayne and feel the Revdex.com should look into their practice of trying to sell you everything they can while they have your attentionI also am concerned with the fact they said they have a Military Discount, but then did not follow through on this.Thank you,***
We have responded directly to our customer to clarify and or find a resolution
We apologize that Ms [redacted] had negative experience with our company, we take any feedback provided by our customers seriously and is addressed with all of the involved accordinglyThe original complaint submission occurred on 1/5/On that date, all of the facts were gathered and an attempt to resolve this matter directly with our customer was madeWe reached out to Ms***, we listened to her concerns and requests in order to put this matter behind usAs stated on the original complaint submission, there was a manufacturer’s warranty discrepancy, in which the manufacturers provided us with incorrect information, which we relayed to our customerThere is no question a mistake was made, we had the Regional Director for [redacted] manufacturing reach out to our client to advise as to what transpired on their endWe apologized for the mistake, we had the Regional Director from [redacted] call the customer and we agreed to refund the $service call (check was cashed on 1/31/18)She agreed to all of this and found this resolution satisfactory as stated by her resolution acceptance through the Revdex.com site, on the same day, 1/5/Ms [redacted] continues to question our business practices based on this incident but we stand behind our initial diagnosis and findings, which were correctLastly, with regards to the military discount, we do offer a 10% discount on any repairs, it does not apply to the service call if no work is performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accepted the business reply which stated they could have handled my situation differently! Regards, [redacted]
We've reached out to our customer directly and have resolved this dispute in a manner satisfactory to both sidesWe deem this matter resolved and closed
We've reached out directly to Mrs [redacted] , acknowledged and resolved their concerns, we deem this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was resolved, they gave me back what they had charged me Regards, [redacted] ***