Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This shows what kind of a company [redacted] Pool really is Instead of addressing the problem, he blames everything on us Yes, the motor they replaced does work, but his tech unhooked the bonding wire and should have replaced it while hooking up the new motor.This could have been a disaster with someone being shocked or even killed When he called me & I tried to explain what happened, he hung up on me, but I called him back & asked why he hung up on me He denied even coming to my home until I sent him a copy of my statement showing his charges He also said that he only has one man crews, but two men came out both times I refuse to remove this complaint and feel everyone should know how this company really works DO NOT USA [redacted] POOL Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am awaiting Azul Pools crediting a charge to my *** credit card and when I receive documentation of this, will consider this complaint resolved Thank you, deb Regards, [redacted] ***
We are sorry this happened to ***She is a very nice person In Retro work these mistakes do happenYou never know what you're going to get into until you open it upIt's easier to build frokm scratchAt least she had an honest contractor that admits their mistakesWe did add a free pool light and removed a percentage off of her billThe pipes were reversed and the therapies' are working the same as beforeThe Tahoe blue pebble she picked came out really sharp in her yard! Also, the raised cap matches the existing barbecue and fire pitIt looks like it was all done at the same timeThank You, Azul Pool
We are sorry this happened to ***She is a very nice person In Retro work these mistakes do happenYou never know what you're going to get into until you open it upIt's easier to build frokm scratch. At least she had an honest contractor that admits their mistakesWe did add a free
pool light and removed a percentage off of her billThe pipes were reversed and the therapies' are working the same as before. The Tahoe blue pebble she picked came out really sharp in her yard! Also, the raised cap matches the existing barbecue and fire pitIt looks like it was all done at the same time. Thank You, Azul Pool
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I am awaiting Azul Pools crediting a charge to my *** credit card and when I receive documentation of this, will consider this complaint resolved. Thank you, deb
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This shows what kind of a company *** Pool really is. Instead of addressing the problem, he blames everything on us. Yes, the motor they replaced does work, but his tech unhooked the bonding wire and should have replaced it while hooking up the new motor.This could have been a disaster with someone being shocked or even killed. When he called me & I tried to explain what happened, he hung up on me, but I called him back & asked why he hung up on me. He denied even coming to my home until I sent him a copy of my statement showing his charges. He also said that he only has one man crews, but two men came out both times. I refuse to remove this complaint and feel everyone should know how this company really works. DO NOT USA *** POOL
Regards,
*** ***
To whom it may concern:I feel bad this customer feels this way but *** Pool didnothing wrongThere was not a bonding wire on this work orderWe replaced amotor on the pool and it clearly stated that on the work orderWhen I talkedthis customer he said the motor was working just fineIf he would
have calledus back out we would have done it for himHowever, we were not given thechance to do so. Instead of trying to workwith someone and understand what we do this customer thrives on miseryThis iswhat this complaint entails“Let’s invite everyone to my pity party.”He is mostly upset that he had to pay for the work that wedidI don’t think he ever had any intentions to pay for our workWe have beenin this situation many times and that is why we have a credit card in place ifthe customer does not have the time to meet with usIt makes it really hard togo over things when a customer is not presentInstead he wasted the nice old man’stime next doorHe should be so lucky to have a neighbor that is so nice.We installed a new wire whip to the motor because when therepair tec took it off the motor the whip fell apart in his handIn order tobe safe Steve replaced the wire harnessWhen Steve mentioned that there wasgoing to be an extra charge for the wire whip on his property the customer cameunglued*** Pool gave that wire harness for free because the customercomplained so much that we just gave to him because he was such a miserablepersonHe though we were ripping him off buy trying to make his job saferImagineif we would have told him it needed bonding wire? Do we need to replace thatfor free too? NO If the surface is wornout on his pool is that our fault? NOI wish we could do what this person is expecting but we donot have x-ray vision like some of the super heroes that are on TVWe don’thave mind reading powers eitherWe are humans that work out in some of themost extreme heatYes we make mistakes but everyone doesI have talked tothis customer and he says the work that was done is working perfectlyOkay, sowhat the problem? The inspector who received his cert from a mail order istelling you there needs to be something else put in? Fine, let us know so wecan solve the issues for youDon’t harass a business and its workers formonths writing a letter to everyone he can think of to try to ruin themItjust makes you look like a bratty kindergartenerI wish I can charge a lot of things to other people that Idon’t care forThat is what this isAgain he should have given us the opportunityto handle itIt would have been an extra charge for the wire but we would havecover labor because we did install a motor Having to pay for another companies work isquite laughableIf we had this item on the work order that is one thing but itwas not on the work orderThings cost moneyPools cost moneyHouses costmoneyCars cost money and they all break down at times I’m sorry to inform this customer thisHeshould have learned this in kindergartenIt’s why the other company charged toput a bond wire inThis is what a business doesGrow up and move on fromkinder care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This shows what kind of a company [redacted] Pool really is Instead of addressing the problem, he blames everything on us Yes, the motor they replaced does work, but his tech unhooked the bonding wire and should have replaced it while hooking up the new motor.This could have been a disaster with someone being shocked or even killed When he called me & I tried to explain what happened, he hung up on me, but I called him back & asked why he hung up on me He denied even coming to my home until I sent him a copy of my statement showing his charges He also said that he only has one man crews, but two men came out both times I refuse to remove this complaint and feel everyone should know how this company really works DO NOT USA [redacted] POOL Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am awaiting Azul Pools crediting a charge to my *** credit card and when I receive documentation of this, will consider this complaint resolved Thank you, deb Regards, [redacted] ***
We are sorry this happened to ***She is a very nice person In Retro work these mistakes do happenYou never know what you're going to get into until you open it upIt's easier to build frokm scratchAt least she had an honest contractor that admits their mistakesWe did add a free pool light and removed a percentage off of her billThe pipes were reversed and the therapies' are working the same as beforeThe Tahoe blue pebble she picked came out really sharp in her yard! Also, the raised cap matches the existing barbecue and fire pitIt looks like it was all done at the same timeThank You, Azul Pool
We are sorry this happened to ***She is a very nice person In Retro work these mistakes do happenYou never know what you're going to get into until you open it upIt's easier to build frokm scratch. At least she had an honest contractor that admits their mistakesWe did add a free
pool light and removed a percentage off of her billThe pipes were reversed and the therapies' are working the same as before. The Tahoe blue pebble she picked came out really sharp in her yard! Also, the raised cap matches the existing barbecue and fire pitIt looks like it was all done at the same time. Thank You, Azul Pool
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I am awaiting Azul Pools crediting a charge to my *** credit card and when I receive documentation of this, will consider this complaint resolved. Thank you, deb
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This shows what kind of a company *** Pool really is. Instead of addressing the problem, he blames everything on us. Yes, the motor they replaced does work, but his tech unhooked the bonding wire and should have replaced it while hooking up the new motor.This could have been a disaster with someone being shocked or even killed. When he called me & I tried to explain what happened, he hung up on me, but I called him back & asked why he hung up on me. He denied even coming to my home until I sent him a copy of my statement showing his charges. He also said that he only has one man crews, but two men came out both times. I refuse to remove this complaint and feel everyone should know how this company really works. DO NOT USA *** POOL
Regards,
*** ***
To whom it may concern:I feel bad this customer feels this way but *** Pool didnothing wrongThere was not a bonding wire on this work orderWe replaced amotor on the pool and it clearly stated that on the work orderWhen I talkedthis customer he said the motor was working just fineIf he would
have calledus back out we would have done it for himHowever, we were not given thechance to do so. Instead of trying to workwith someone and understand what we do this customer thrives on miseryThis iswhat this complaint entails“Let’s invite everyone to my pity party.”He is mostly upset that he had to pay for the work that wedidI don’t think he ever had any intentions to pay for our workWe have beenin this situation many times and that is why we have a credit card in place ifthe customer does not have the time to meet with usIt makes it really hard togo over things when a customer is not presentInstead he wasted the nice old man’stime next doorHe should be so lucky to have a neighbor that is so nice.We installed a new wire whip to the motor because when therepair tec took it off the motor the whip fell apart in his handIn order tobe safe Steve replaced the wire harnessWhen Steve mentioned that there wasgoing to be an extra charge for the wire whip on his property the customer cameunglued*** Pool gave that wire harness for free because the customercomplained so much that we just gave to him because he was such a miserablepersonHe though we were ripping him off buy trying to make his job saferImagineif we would have told him it needed bonding wire? Do we need to replace thatfor free too? NO If the surface is wornout on his pool is that our fault? NOI wish we could do what this person is expecting but we donot have x-ray vision like some of the super heroes that are on TVWe don’thave mind reading powers eitherWe are humans that work out in some of themost extreme heatYes we make mistakes but everyone doesI have talked tothis customer and he says the work that was done is working perfectlyOkay, sowhat the problem? The inspector who received his cert from a mail order istelling you there needs to be something else put in? Fine, let us know so wecan solve the issues for youDon’t harass a business and its workers formonths writing a letter to everyone he can think of to try to ruin themItjust makes you look like a bratty kindergartenerI wish I can charge a lot of things to other people that Idon’t care forThat is what this isAgain he should have given us the opportunityto handle itIt would have been an extra charge for the wire but we would havecover labor because we did install a motor Having to pay for another companies work isquite laughableIf we had this item on the work order that is one thing but itwas not on the work orderThings cost moneyPools cost moneyHouses costmoneyCars cost money and they all break down at times I’m sorry to inform this customer thisHeshould have learned this in kindergartenIt’s why the other company charged toput a bond wire inThis is what a business doesGrow up and move on fromkinder care