Frieda's Second Nature

To whom it may concern:I feel bad this customer feels this way but [redacted] Pool didnothing wrong. There was not a bonding wire on this work order. We replaced amotor on the pool and it clearly stated that on the work order. When I talkedthis customer he said the motor was working just fine. If he would...

have calledus back out we would have done it for him. However, we were not given thechance to do so.  Instead of trying to workwith someone and understand what we do this customer thrives on misery. This iswhat this complaint entails. “Let’s invite everyone to my pity party.”He is mostly upset that he had to pay for the work that wedid. I don’t think he ever had any intentions to pay for our work. We have beenin this situation many times and that is why we have a credit card in place ifthe customer does not have the time to meet with us. It makes it really hard togo over things when a customer is not present. Instead he wasted the nice old man’stime next door. He should be so lucky to have a neighbor that is so nice.We installed a new wire whip to the motor because when therepair tec took it off the motor the whip fell apart in his hand. In order tobe safe Steve replaced the wire harness. When Steve mentioned that there wasgoing to be an extra charge for the wire whip on his property the customer cameunglued. [redacted] Pool gave that wire harness for free because the customercomplained so much that we just gave to him because he was such a miserableperson. He though we were ripping him off buy trying to make his job safer. Imagineif we would have told him it needed bonding wire? Do we need to replace thatfor free too? NO.  If the surface is wornout on his pool is that our fault? NO. I wish we could do what this person is expecting but we donot have x-ray vision like some of the super heroes that are on TV. We don’thave mind reading powers either. We are humans that work out in some of themost extreme heat. Yes we make mistakes but everyone does. I have talked tothis customer and he says the work that was done is working perfectly. Okay, sowhat the problem? The inspector who received his cert from a mail order istelling you there needs to be something else put in? Fine, let us know so wecan solve the issues for you. Don’t harass a business and its workers formonths writing a letter to everyone he can think of to try to ruin them. Itjust makes you look like a bratty kindergartener. I wish I can charge a lot of things to other people that Idon’t care for. That is what this is. Again he should have given us the opportunityto handle it. It would have been an extra charge for the wire but we would havecover labor because we did install a motor.  Having to pay for another companies work isquite laughable. If we had this item on the work order that is one thing but itwas not on the work order. Things cost money. Pools cost money. Houses costmoney. Cars cost money and they all break down at times.  I’m sorry to inform this customer this. Heshould have learned this in kindergarten. It’s why the other company charged toput a bond wire in. This is what a business does. Grow up and move on fromkinder care.

We are sorry this happened to [redacted]. She is a very nice person.  In Retro work these mistakes do happen. You never know what you're going to get into until you open it up. It's easier to build frokm scratch. At least she had an honest contractor that admits their mistakes. We did add a free...

pool light and removed a percentage off of her bill. The pipes were reversed and the therapies' are working the same as before. The Tahoe blue pebble she picked came out really sharp in her yard! Also, the raised cap matches the existing barbecue and fire pit. It looks like it was all done at the same time. Thank You, Azul Pool

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This shows what kind of a company [redacted] Pool really is.  Instead of addressing the problem, he blames everything on us.  Yes, the motor they replaced does work, but his tech unhooked the bonding wire and should have replaced it while hooking up the new motor.This could have been a disaster with someone being shocked or even killed.  When he called me & I tried to explain what happened, he hung up on me, but I called him back & asked why he hung up on me.  He denied even coming to my home until I sent him a copy of my statement showing his charges.  He also said that he only has one man crews, but two men came out both times.  I refuse to remove this complaint and feel everyone should know how this company really works.  DO NOT USA [redacted] POOL.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am awaiting Azul Pools crediting a charge to my [redacted] credit card and when I receive documentation of this, will consider this complaint resolved.  Thank you, deb
Regards,
[redacted]