Friedhaber's Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read the response from the business...1st of all...how does he know that I was NOT left without cooling? And I WAS!!! I have a serious health condition and I cant not be without cooling in the hot months...I was blessed to be able to temp borrow a portable AC unit..but much of the summer I was without! I as I stated contacted Haier several times and they assure me that although Friedhabers is NOT an authorized service center that if they would email them all the information that Haier required that would get paid in full...this compressor is under my warranty! As far as him saying as a courtesy taking the AC unit in...I totally DISAGREE...this was no COURTESY! I was told repaired or not there would be a charge! This response and statement is not true nor acceptable! I have talked with BIll many many times..via phone, although he usually does not return any of my calls and many emails that he tells me every time to send him the infoand to no avail! I will accept nothing less than this unit getting repaired asap! He is well aware that I must get this repaired and can not afford a new one as I am on disability and a limited income! I have offered to call haier yet again for what I dont know but...BILL always just tells me to email him all the information again!! I have all the emails savedHow was his response in any way a RESOLVE???? PLEASE get this unit repaired and call me when it is repaired and I will send someone to pick it up..I will accept nothing less in a timely mannerAnd I want something in writing showing what repairs were made and I am sure that it will come with a new warranty! Regards, [redacted]

February 17, 2017Thank you for the second letter regarding complaint ID # [redacted] We have been in contact via phone with [redacted] to address her concernsI have assured her that we will do our best to work with Haier and Friedhaber's to resolve any issuesThank you,Bill F [redacted]

February 17, 2017Thank you for the second letter regarding complaint ID # ***We have been in contact via phone with *** to address her concernsI have assured her that we will do our best to work with Haier and Friedhaber's to resolve any issues. Thank you,Bill F*

FRIEDHABER’SSALES & SERVICEEFIRST STREET OIL CITY, PA 16301Thank you for the letter in regards to Complaint ID ***As stated in the letter, we are not a Haier certified repair centerWith that in mind, it is often a problem trying to set up Authorization from Haier in order to get
paid for parts and the cost of repairAs everyone can appreciate this A/C unit was not purchased at Friedhaber's store, but we took the unit in as a courtesy to the customerI agree that the length of time is unsatisfactory, but please take note that this customer has not been left without a proper cooling unit in the hot monthsI will continue to contact Haier to request Authorization on this unit and will follow up with the customer.Thank You,Bill F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the response from the business...1st of all...how does he know that I was NOT left without cooling? And I WAS!!! I have a serious health condition and I cant not be without cooling in the hot months...I was blessed to be able to temp borrow a portable AC unit..but much of the summer I was without! I as I stated contacted Haier several times and they assure me that although Friedhabers is NOT an authorized service center that if they would email them all the information that Haier required that would get paid in full...this compressor is under my warranty! As far as him saying as a courtesy taking the AC unit in...I totally DISAGREE...this was no COURTESY! I was told repaired or not there would be a charge! This response and statement is not true nor acceptable! I have talked with BIll many many times..via phone, although he usually does not return any of my calls and many emails that he tells me every time to send him the infoand to no avail! I will accept nothing less than this unit getting repaired asap! He is well aware that I must get this repaired and can not afford a new one as I am on disability and a limited income! I have offered to call haier yet again for what I dont know but...BILL always just tells me to email him all the information again!! I have all the emails savedHow was his response in any way a RESOLVE???? PLEASE get this unit repaired and call me when it is repaired and I will send someone to pick it up..I will accept nothing less in a timely mannerAnd I want something in writing showing what repairs were made and I am sure that it will come with a new warranty!
Regards,
*** ***