Friedman and Solmar LTD

Please understand that Ogden cannot further address Ms [redacted] concerns Our first response explained that MsBrady has been late making her assessment payments on a number of occasions over the past years She has already had a number of late fees waived during that periodIn addition, her tenants have had a number of violations noted and also had one of the fines already waivedAt this time, only the Board of Directors of the association can waive any further fees and fines She is directing her concerns towards the wrong party We are the Agent that works on behalf of the Association She must address the Board either at a meeting or in writingShe may submit her request to Jackie M***, the Community Manager, and Jackie will present it to the Board for their review and decision Once again, Ogden cannot authorize the waiving of any additional fees or finesEven if she continues to write back to the Revdex.com, there is absolutely nothing we can do until she presents her concerns to the Board and they direct us to waive any fines or fees.Thank you,Lori TP [redacted] Executive Vice President

This homeowner signed documents at closing (12/08) acknowledging that the home was in an Association with quarterly assessments in the amount of $In addition, every homeowner receives a Welcome Package that outlines, among other pertinent information, the collection policyThe collection/late fee policy states that any assessment not received by the 30th of the month due is subject to a $late feeThis fee is assessed for each quarter that an assessment is not paidIn addition, after days of non-payment a demand fee is applied in the amount of $75.After making the first quarterly payments, the homeowner failed to make another payment for months When a payment was finally made, it was short by $This pattern of inconsistent payments has continued over the course of yearsThe homeowner has accumulated late fees and demand fees due to non-payment for extended periods of time In addition, their tenant continues to violate the C.C& R.'s and, as a result, has accumulated fines (one was waived) Fines for violations only occur after notices are sent requesting compliance or a written dispute In this situation, neither occurred, and the infraction continuesIf the homeowner does not want to pay future fees, assessments must be paid on time each quarter they are billedAnd it is imperative to educate their tenant on the C.C.& R.'s so that they comply with the Rules & Regulations of the community, thus avoiding any non compliance fees.The authority to assess and waive fines or late/collection fees lies with the Board of Directors, not Ogden The homeowner has not contacted the Board or attended a meeting to discuss these issues What they are requesting is not within our authority to grant Thank you,Lori TP [redacted] Executive Vice President

This homeowner is confused about who is responsible for the roof maintenance and who enters into the contracts for the community. The responsibility for both are the Association and Board of Directors, not Ogden. We are simply the agent for the Association, meaning that we
carry out the requests and decisions of the Board of DirectorsWith that said, I did check into the issue and confirmed that the tile had been repaired and there is no safety or maintenance issues with the repaired tileThis complaint is about what this one tile looks like to the homeowner when she looks out her upstairs window. It is not visible from any other areaThe replacement or relocation of this single tile for aesthetic reasons has been communicated to the roofer. Since it is not a safety or maintenance issue, and it is one tile, the roofer put it on the schedule to address when he is out in the community for other repairs to avoid an additional trip charge for something that is not a safety concern or an eyesore in the community. He is scheduled to be at the property this week, at which time he will relocate the tile and place a nicer looking tile in it's placeThank you

Please understand that Ogden cannot further address Ms. [redacted] concerns.  Our first response explained that Ms. Brady has been late making her assessment payments on a number of occasions over the past 7 years.  She has already had a number of late fees waived during that period. In addition, her tenants have had a number of violations noted and also had one of the fines already waived. At this time, only the Board of Directors of the association can waive any further fees and fines.  She is directing her concerns towards the wrong party.  We are the Agent that works on behalf of the Association.  She must address the Board either at a meeting or in writing. She may submit her request to Jackie M[redacted], the Community Manager, and Jackie will present it to the Board for their review and decision.  Once again, Ogden cannot authorize the waiving of any additional fees or fines. Even if she continues to write back to the Revdex.com, there is absolutely nothing we can do until she presents her concerns to the Board and they direct us to waive any fines or fees.Thank you,Lori T. P[redacted]Executive Vice President

This homeowner signed documents at closing
(12/08) acknowledging that the home was in an Association with quarterly
assessments in the amount of $96. In addition, every homeowner receives a
Welcome Package that outlines, among other pertinent information, the
collection policy. The...

collection/late fee policy states that any assessment
not received by the 30th of the month due is subject to a $15 late
fee. This fee is assessed for each quarter that an assessment is not
paid. In addition, after 60 days of non-payment a demand fee is applied in
the amount of $75.After making the first 2 quarterly payments, the
homeowner failed to make another payment for 9 months.  When a
payment was finally made, it was short by $195. This pattern of inconsistent payments
has continued over the course of 7 years. The homeowner has accumulated 13 late
fees and 2 demand fees due to non-payment for extended periods of time. 
In addition, their tenant continues to violate the C.C. & R.'s and, as a
result, has accumulated 4 fines (one was waived).  Fines for violations
only occur after notices are sent requesting compliance or a written
dispute.  In this situation, neither
occurred, and the infraction continues. If the homeowner does not want to pay future fees,
assessments must be paid on time each quarter they are billed. And it is
imperative to educate their tenant on the C.C.& R.'s so that they
comply with the Rules & Regulations of the community, thus avoiding any non
compliance fees.The authority to assess and waive fines or late/collection fees lies
with the Board of Directors, not Ogden.  The homeowner has not contacted the Board or attended a meeting to
discuss these issues.  What they are
requesting is not within our authority to grant.  Thank you,Lori T. P[redacted]Executive Vice President

November 9, 2015To Whom It May Concern,There is no dispute about the first and second quarter dues. It is correct that I made payments for the first quarterly dues, for which an invoice was received. However, I did not receive another invoice until the 4th quarter bill. This invoice included the 4th quarter dues, as well as dues for the quarter I did not receive. This bill was paid in total and on time, as all subsequent invoices have been paid. I have disputed all additional fees that were not legitimate, while I continued to pay all quarterly dues of $96 on time. Accurate billing records for the HOA should reflect these payments have always been made on time. My banking records will reflect the same; that all quarterly dues were paid on time. In addition, correspondence disputing any discrepancies should also be on file with the business. Unfortunately, residing out of state I am unable to address these matters in person nor attend the HOA meetings. It would seem to be a good option if I were living in the area since other attempts to resolve this matter went unanswered. The neighbors have informed me that they, too, went through a similar situation and were able to resolve the discrepancy in person at the HOA office.In the matter regarding the CC&R violations, they have been addressed numerous times with the HOA by the tenants. Again, I state they have not only contacted the HOA, but also proved to the inspector that the trash receptacles in question do not belong to them. All receptacles have been removed by the residents when returning home with their children from school between 4 and 5pm on the day of trash collection. They are completely aware of the situation regarding trash collection. We discussed this when the first notice was received to which they responded promptly.At no time have I ever been informed that I am not contacting the appropriate person AT OGDEN. I have not received any returned phone calls or written responses from them until now. All my correspondence has been directed to whomever I have received any notice from. I'm uncertain who is actually responding to this complaint; the Executive Vice President of Ogden? I am extremely pleased to finally have received a response by having contacted the Revdex.com. I am feeling confident that they will quickly resolve these issues, and I’m looking forward to finally having resolution in these ongoing matters.Sincerely,[redacted]