Friedman Swift Associates

Revdex.com: I have reviewed the LACK OF REPONSE made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This business has failed to deliver on their promise to refund by December They are not reputable and should be held accountable Further actions, such as filing a small claims or civil case seem to be necessary att this point The Ohio attonrey general has been notifed of these business practices also Regards, [redacted]

As I explained to Mr [redacted] , refunds are processed from a different location and typically are sent within daysI will work to expedite this if possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint at this time His comments state he told me it would be days, but he has never contacted me nor communicated that via this complaint This is par for the course in his past actions with complaints listed on the Revdex.com site For reference, I filed this complaint of 09/04/ Today is 11/10/ That exceeds days according to my math As promised, I have moved forward in my complaint with the attorney general for state of Ohio and I have my documents ready to file my suit against Freidman Swift and Associates My claim will be for a complete refund and associated attorney fees If he wishes to correct this before it costs him more, he should expedite overnighting me a complete refund A reputable business that has failed to deliver a product contracted years ago should take priority in handling a refund when agreed to His actions indicate that he has no interest in resolving the concern, but rather just speaks/types words Regards, [redacted]

July 19, Mr*** *** Revdex.com of Cincinnati East Fourth Street Suite Cincinnati, OH RE: Revdex.com ID *** Dear ***: I received your letter of July (Revdex.com ID ***) and want to address *** ***'s concernsMy company works with over 7,
dealers and has been conducting surveys for dealers since We have an extremely high percentage of satisfied clients and a strong level of repeat businessIn our survey business, we are dependent on our dealer clients to give us the lists we need for our surveysWe try to shoot for a research completion time of about weeks after we receive lists from the client and the client's final approval of the survey questionsThere is no time frame on the contract because we can't predict the condition of the lists and other factors, but weeks is a time frame we give ourselves*** *** gave us the final questionnaire approval and lists late in March 2016, which puts our target in late JulyPart of the delay in questionnaire approval was created by an email mcaused by *** ***'s receptionist (which *** acknowledged he is aware of)We called the *** *** dealership several times to get Bill's correct email addressWe were consistently given the same incorrect email address by his receptionist every single timeWe did not know it was an incorrect address, because the emails we sent did not bounce backWe assumed the receptionist would give us the correct email address, so we continued to use the address she gave us, until Bill said he never received our emails*** says have not communicated with him since we started this projectI spoke with him personally on May In the last few months alone, I've sent him emails, all to the correct addressPer the contract, *** *** does not have the right to a refund or to cancel the studyOne of the major things he wanted to learn in this research was what would motivate people to drive further to get to his storeI don't see why this information all of a sudden is not valuable to himWhat I'd like to do is complete the study for himIf you have any other questions, please let me knowSincerely, FRIEDMAN-SWIFT ASSOCIATES *** *** President and CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I waited to respond days to see if he would actually do what he said he was going to do. As of today 10/23/the reimbursement has not been made as promised. After reviewing some of your previous complaints in your office, this seems par for the course. He has made this claim before and never paid as promised. The check seems to always be coming in the mail. If I don't receive reimbursement within the next days, I will be filing a legal claim against him in court. I have also shared this with the Oiho Attorney General and have had several discussions with them and they are investigating legal action as well. Thank you for your assistance in this matter
*** ***Signature Automotive Group

RE: Revdex.com COMPLAINT #*** I'm writing to respond to Signature Automotive Group, Complaint # ***, which you faxed to our office in late Septemberhave been traveling and just recently saw your letterI have to apologize that I was not aware of this problem with Signature, which was caused
by one of my former personnelThe project director who was handling this account sabotaged her areaShe backed up no files and when fired, refused to turn over her client correspondenceI apologize to Signature and *** *** and have no problem offering the dealership a full refundMy company works with over 7,car dealershipsWe have been in business for over yearsThe Google reviews Mr*** refers to boils down to a few negative comments out of 40,studies conducted for dealersThere is no way to correct Google reviews and no recourse, but we have worked with dealers individually to solve problems when they came upOne of the reviewers is actually on our client reference list nowWe have never asked a client to post a positive Google review because we considered Google to be a retail, not business-to-business, avenueBut I can offer a host of satisfied and happy customers who have worked with us, year after yearI will let my accounting department know to process the refund check to SignatureSincerely, FRIEDMAN-SWIFT ASSOCIATES *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint at this time .  His comments state he told me it would be 60 days, but he has never contacted me nor communicated that via this complaint.  This is par for the course in his past actions with complaints listed on the Revdex.com site.  For reference, I filed this complaint of 09/04/2015.  Today is 11/10/2015.  That exceeds 60 days according to my math.   As promised, I have moved forward in my complaint with the attorney general for state of Ohio and I have my documents ready to file my suit against Freidman Swift and Associates.  My claim will be for a complete refund and associated attorney fees.  If he wishes to correct this before it costs him more, he should expedite overnighting me a complete refund.  A reputable business that has failed to deliver a product contracted 2 years ago should take priority in handling a refund when agreed to.  His actions indicate that he has no interest in resolving the concern, but rather just speaks/types words. 
Regards,
[redacted]

Issue has sent to Accounting Department; it is anticipated that issue will be resolved within the next two weeks.

Revdex.com:
I have reviewed the LACK OF REPONSE made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This business has failed to deliver on their promise to refund by December 2015.  They are not reputable and should be held accountable.  Further actions, such as filing a small claims or civil case seem to be necessary att this point.  The Ohio attonrey general has been notifed of these business practices also.
Regards,
[redacted]

As I explained to Mr. [redacted], refunds are processed from a different location and typically are sent within 60 days. I will work to expedite this if possible.