I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSee attached rejection and copy of [redacted] and other documentation Regards, [redacted]
The customer was informed that this vehicle was a buy back He signed all documents stating that the vehicle was a buy back and why it was a buy back This vehicle and any other manufacture buy back on my lot have the documentation in the windows of the vehicle on the lot Also at the time of delivery of the vehicles the customer must sign a discloser that they are aware that it is a buy back Attached is a copy of the disclaimer that we have customers sign In the interest of customer satisfaction not because we did not disclose anything to this customer that this vehicle was not a buy back We have taken the vehicle back in trade and sold him a brand new one Delivery will be on Feb 28th General Manager [redacted] ***
We bought a used truck and didnt purchas an extra extended warrenty because we felt we should need it never used one before with a high mileage truckwell we had a day on this truck the pass and we needed a fuel filter and a clicking well the front right ujoint went already and the top hose where the coolent goes has a hole in itThis vehical is a joke they wont fix anything and all these problems and we have only had the truck daysI will never go back here they are a rip off and dont fix there stuffThey say they check there stuff well they dontwe are not happy at all
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe signature on the document is not my signature there for the document is null and void! I spoke to the manager Brian Rabout this when I went to look at the paper I had never seen it before and did not sign it! Regards, [redacted] Here is the gap waiver form sighed by [redacted] on 2/9/
We have resolved the customers complaint and he is happy the brakes and the grill were fixed to his liking and he said he was trying to report this to the Revdex.com thank you Bryan RGSM
After buying the truck I noticed there was staining all over the outside clear coat which turned out to be acidic rain when I went back they were supposed to put a new grill on the truck and they put a grill cover and left the broken Grill on the truck and just covered it up they were supposed to do an oil change brake pads and rotors and they told me since there a [redacted] dealer they can't do that to [redacted]
On April 4, [redacted] purchased a [redacted] ***; VIN# [redacted] It was a 1-owner vehicle which we had sold brand newPrevious to him purchasing the vehicle we did a point used-car vehicle inspection (see RO# [redacted] ) and spent $1, On April 17, [redacted] returned to the dealership and stated that a screw had to be replaced in the passenger side mirror and there was a hissing noise coming from the engine and a brake pulsation On April 20, we replaced the side mirror and replaced the front brake pads and rotorsAt this point we were unable to duplicate the noise concern from the engine compartment On April 30, [redacted] returned with engine noiseWe were able to duplicate the noise and replaced alternator On May 8, [redacted] came in with a check engine light on, a vibration coming from the rear end, and a squeak coming from engine compartmentWe replaced #and#coil and could not duplicate the squeak or vibration concerns On June 3, [redacted] returned and stated that there is an interference from his speakers when his inverter is on, he also stated there was a squeak coming from the engine compartment and stated the vehicle pulls to the right while drivingWe were not able to duplicate his concern with the inverter but did replace belt tensioner and performed a four-wheel alignment All of these repairs were paid by Friendly FordMost of the repairs were not covered by the New York State Limited Passenger WarrantyWe made the repairs because we stand behind our vehicles On June 27, Friendly Ford issued [redacted] a check for $as a good-will offer because he claimed to have made a repair on his own Sincerely, [redacted] Friendly Ford
Attached are the following documents: The first is the repair order of the things we did to pass NYS inspection The second is the repair order of the customer bringing the truck back after he changed the fuel filters himself (he did not previously ask us to replace them) and due to him installing it incorrectly by putting two gaskets on the line (per our mechanic) we fixed it He did mention the front end was making noise but it did not fail NYS inspection The last two forms are the Limited warranty form he clearly signed with his father that states that "if the odometer reading shown above is more than 80,miles, up to 100,miles, coverage will apply for thirty (30) days after delivery or one thousand (1,000) miles, whichever comes first The mileage stated on the form at the time of sale was 115,which exceeds the mileage stated for us to be required to cover anything The last form is our option to the customer for purchasing an extended warranty It is clearly signed as a decline We never stated there would be any sort of coverage that came with the vehicle, and we were very clear it was sold "AS IS" We also stated to the customer that we do not typically sell these vehicles due to the liability but he said "hes purchased higher mileage trucks before and was not worried about this one" If there are any more questions please feel free to email us or call (###-###-####) Thank you,Mike WilkinsonSales Manager
Revdex.com spoke to customer and the following was relayed: The company has not addressed the issueThey had me come in and put a grill cover on, not a new grill as promisedThe grill they were supposed to replace had a hole in it approximately the size of a baseballI came in and drove the hour drive to have a $grill cover put on which they mounted crookedI had to go back and they then told me that I did not need brakes or rotors and they weren't going to help with the paint issueAll they did is shift the cover and told me they were going to order me a new grillI would have been happy if that had happened but it has been two weeks and I haven't heard from them and there is still no new grill
At the Time of purchase I was told my [redacted] Diesel Truck had a new transmission in it which is why I bought THAT truck VS the many others I test drove. After I put 23K miles on the truck, the transmission went and had to be replaced at the cost of $4500.00. I contacted the general manager (Brian R.) in an attempted to resolve the issue, and got no resolution at all. Instead I was lied to and told I was never told there was a new transmission put in the truck. The sales woman (Holly S.) told me it was a factory buy back and had a new transmission. She also stated the vehicle had been in an accident. When speaking with Mr. R. he told me it had never been in an accident, during this conversation with him he said he was looking at the [redacted] report. I then purchased a [redacted] report which clearly states it had been. I feel as though I have been cheated and at a very high personal cost to myself and family. I have spoken with a few other people who have purchased from Friendly and t
On 12/09/I purchased a used [redacted] Premium Sedan This vehicle was primarily purchased for my spouse Please note this dealership is approximately hours from my home The following week there was an issue with the brakes My spouse returned the vehicle to the dealership, exact date I cannot recall as no paperwork was provided upon return The brakes were deemed good, and my spouse was advised that his driving style was not correct for the vehicle and must be changed Neither one of us had an issue with this However, when the vehicle was purchased there was only key for it My spouse contacted our local [redacted] dealership and ordered/paid ($145.75) for a new key on 12/30/ When the key came in the [redacted] dealer contacted us and my spouse took the vehicle to them on 01/05/for the key to be programmed The [redacted] dealer performed a multi-point inspection on the car at that time They discovered via VIN that there were open safety recalls,
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Well let's see; I spoke to some guy who told me the time stamp was 3:when I left He also said I have TWO approved loans Your response says it took so long because I couldn't get financed Number one I was told verbally on the phone I was "all set" -- no mention of contingency on value of vehicle I was told to bring my title and registration so that everything could be switched over So my complaint, if you'll re-read itIs that I was told I was approved verbally No conditions, except to bring my title I was later told I have two approved loans waiting for me to choose from I did say I didn't want to do business with them because the guy I spoke to didn't do me the courtesy of trying to explain the entire situation; he just talked over me about time stamps Which he said was 3: But that's a moot point because that's not my complaintMy complaint is I went specifically to non-preferred lender sources because I am aware I have bad credit and was also aware that I may not have been able to trade my vehicle and thus may have to get a second car loan instead I was told, through the course of two phone calls, that this was not only possible but "all set" --> I just had to decide which payment I could affordThis was not the case when I walked in there, which is what all the time involved is revolved around Yes it is a factor, but no it's not the issue The issue is I was misled; I was baited by the phone calls and the words "all set" and the instruction to bring my car title I wouldn't have driven an hour one way had I known that was not the case, was what I said to the guy on the phone, which yes does factor into my seven hours wasted for nothingAnd then I was told I actually have two loans approvedAnd then, just this past Friday I received a letter in the mail encouraging me to call them because we needed to work out the terms of my loanSo which is it? I'm approved and therefore right I should never have had to wait that long; or I can't get an approval and that's why I had to wait so long? And if I'm not approved, why the letter I got just four days ago? Regards, [redacted] ***
I have had a four wheel drive issue with my ***The dealership has worked on the vehicle three times since December 19, I just got the vehicle back on January 24, after the third time of repairI drove the vehicle back home and it didn’t make any noise seemed fixedOn January 25, I drove the vehicle to work and then to my parents with no issuesAlthough while driving home I went over a bridge that had a slight bump (I’ve driven this way many of times prior) well I heard a rattle in my front endSo I was like hmm so I proceed home and pass a pulled over car and had to drive over the rumble strips that we have to ensure you do not fall asleep at the wheel and go out of your lane and if the road is covered with snow so you know you don’t go out of your lane well with doing that my front end sounds like something is brokenBy the time I got home I couldn’t contact the dealership until today January 26, When I called the dealership I explained everything to
In early October my husband and I visited Friendly Ford and then ultimately purchased a new vehicle We were treated well through the sale and, when I have questions about our vehicle, we get immediate answers I get the impression that they are not only looking at the immediate sale, but future sales as well Kudos to Eric C [redacted] and the whole Friendly Ford team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to let you you know friendly dodge Chrysler Jeep in Penn Yan New York and I have come to a resolution Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSee attached rejection and copy of [redacted] and other documentation Regards, [redacted]
Revdex.com received the following response from Bryan at business: I spoke with the customer, we made an agreement and both parties left satisfied
The customer was informed that this vehicle was a buy back He signed all documents stating that the vehicle was a buy back and why it was a buy back This vehicle and any other manufacture buy back on my lot have the documentation in the windows of the vehicle on the lot Also at the time of delivery of the vehicles the customer must sign a discloser that they are aware that it is a buy back Attached is a copy of the disclaimer that we have customers sign In the interest of customer satisfaction not because we did not disclose anything to this customer that this vehicle was not a buy back We have taken the vehicle back in trade and sold him a brand new one Delivery will be on Feb 28th General Manager [redacted] ***
We bought a used truck and didnt purchas an extra extended warrenty because we felt we should need it never used one before with a high mileage truckwell we had a day on this truck the pass and we needed a fuel filter and a clicking well the front right ujoint went already and the top hose where the coolent goes has a hole in itThis vehical is a joke they wont fix anything and all these problems and we have only had the truck daysI will never go back here they are a rip off and dont fix there stuffThey say they check there stuff well they dontwe are not happy at all
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe signature on the document is not my signature there for the document is null and void! I spoke to the manager Brian Rabout this when I went to look at the paper I had never seen it before and did not sign it! Regards, [redacted] Here is the gap waiver form sighed by [redacted] on 2/9/
We have resolved the customers complaint and he is happy the brakes and the grill were fixed to his liking and he said he was trying to report this to the Revdex.com thank you Bryan RGSM
After buying the truck I noticed there was staining all over the outside clear coat which turned out to be acidic rain when I went back they were supposed to put a new grill on the truck and they put a grill cover and left the broken Grill on the truck and just covered it up they were supposed to do an oil change brake pads and rotors and they told me since there a [redacted] dealer they can't do that to [redacted]
On April 4, [redacted] purchased a [redacted] ***; VIN# [redacted] It was a 1-owner vehicle which we had sold brand newPrevious to him purchasing the vehicle we did a point used-car vehicle inspection (see RO# [redacted] ) and spent $1, On April 17, [redacted] returned to the dealership and stated that a screw had to be replaced in the passenger side mirror and there was a hissing noise coming from the engine and a brake pulsation On April 20, we replaced the side mirror and replaced the front brake pads and rotorsAt this point we were unable to duplicate the noise concern from the engine compartment On April 30, [redacted] returned with engine noiseWe were able to duplicate the noise and replaced alternator On May 8, [redacted] came in with a check engine light on, a vibration coming from the rear end, and a squeak coming from engine compartmentWe replaced #and#coil and could not duplicate the squeak or vibration concerns On June 3, [redacted] returned and stated that there is an interference from his speakers when his inverter is on, he also stated there was a squeak coming from the engine compartment and stated the vehicle pulls to the right while drivingWe were not able to duplicate his concern with the inverter but did replace belt tensioner and performed a four-wheel alignment All of these repairs were paid by Friendly FordMost of the repairs were not covered by the New York State Limited Passenger WarrantyWe made the repairs because we stand behind our vehicles On June 27, Friendly Ford issued [redacted] a check for $as a good-will offer because he claimed to have made a repair on his own Sincerely, [redacted] Friendly Ford
Attached are the following documents: The first is the repair order of the things we did to pass NYS inspection The second is the repair order of the customer bringing the truck back after he changed the fuel filters himself (he did not previously ask us to replace them) and due to him installing it incorrectly by putting two gaskets on the line (per our mechanic) we fixed it He did mention the front end was making noise but it did not fail NYS inspection The last two forms are the Limited warranty form he clearly signed with his father that states that "if the odometer reading shown above is more than 80,miles, up to 100,miles, coverage will apply for thirty (30) days after delivery or one thousand (1,000) miles, whichever comes first The mileage stated on the form at the time of sale was 115,which exceeds the mileage stated for us to be required to cover anything The last form is our option to the customer for purchasing an extended warranty It is clearly signed as a decline We never stated there would be any sort of coverage that came with the vehicle, and we were very clear it was sold "AS IS" We also stated to the customer that we do not typically sell these vehicles due to the liability but he said "hes purchased higher mileage trucks before and was not worried about this one" If there are any more questions please feel free to email us or call (###-###-####) Thank you,Mike WilkinsonSales Manager
Revdex.com spoke to customer and the following was relayed: The company has not addressed the issueThey had me come in and put a grill cover on, not a new grill as promisedThe grill they were supposed to replace had a hole in it approximately the size of a baseballI came in and drove the hour drive to have a $grill cover put on which they mounted crookedI had to go back and they then told me that I did not need brakes or rotors and they weren't going to help with the paint issueAll they did is shift the cover and told me they were going to order me a new grillI would have been happy if that had happened but it has been two weeks and I haven't heard from them and there is still no new grill
At the Time of purchase I was told my [redacted] Diesel Truck had a new transmission in it which is why I bought THAT truck VS the many others I test drove. After I put 23K miles on the truck, the transmission went and had to be replaced at the cost of $4500.00. I contacted the general manager (Brian R.) in an attempted to resolve the issue, and got no resolution at all. Instead I was lied to and told I was never told there was a new transmission put in the truck. The sales woman (Holly S.) told me it was a factory buy back and had a new transmission. She also stated the vehicle had been in an accident. When speaking with Mr. R. he told me it had never been in an accident, during this conversation with him he said he was looking at the [redacted] report. I then purchased a [redacted] report which clearly states it had been. I feel as though I have been cheated and at a very high personal cost to myself and family. I have spoken with a few other people who have purchased from Friendly and t
On 12/09/I purchased a used [redacted] Premium Sedan This vehicle was primarily purchased for my spouse Please note this dealership is approximately hours from my home The following week there was an issue with the brakes My spouse returned the vehicle to the dealership, exact date I cannot recall as no paperwork was provided upon return The brakes were deemed good, and my spouse was advised that his driving style was not correct for the vehicle and must be changed Neither one of us had an issue with this However, when the vehicle was purchased there was only key for it My spouse contacted our local [redacted] dealership and ordered/paid ($145.75) for a new key on 12/30/ When the key came in the [redacted] dealer contacted us and my spouse took the vehicle to them on 01/05/for the key to be programmed The [redacted] dealer performed a multi-point inspection on the car at that time They discovered via VIN that there were open safety recalls,
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Well let's see; I spoke to some guy who told me the time stamp was 3:when I left He also said I have TWO approved loans Your response says it took so long because I couldn't get financed Number one I was told verbally on the phone I was "all set" -- no mention of contingency on value of vehicle I was told to bring my title and registration so that everything could be switched over So my complaint, if you'll re-read itIs that I was told I was approved verbally No conditions, except to bring my title I was later told I have two approved loans waiting for me to choose from I did say I didn't want to do business with them because the guy I spoke to didn't do me the courtesy of trying to explain the entire situation; he just talked over me about time stamps Which he said was 3: But that's a moot point because that's not my complaintMy complaint is I went specifically to non-preferred lender sources because I am aware I have bad credit and was also aware that I may not have been able to trade my vehicle and thus may have to get a second car loan instead I was told, through the course of two phone calls, that this was not only possible but "all set" --> I just had to decide which payment I could affordThis was not the case when I walked in there, which is what all the time involved is revolved around Yes it is a factor, but no it's not the issue The issue is I was misled; I was baited by the phone calls and the words "all set" and the instruction to bring my car title I wouldn't have driven an hour one way had I known that was not the case, was what I said to the guy on the phone, which yes does factor into my seven hours wasted for nothingAnd then I was told I actually have two loans approvedAnd then, just this past Friday I received a letter in the mail encouraging me to call them because we needed to work out the terms of my loanSo which is it? I'm approved and therefore right I should never have had to wait that long; or I can't get an approval and that's why I had to wait so long? And if I'm not approved, why the letter I got just four days ago? Regards, [redacted] ***
We have an appointment with [redacted] to address his concerns on the week of 10/20/Bryan R
I have had a four wheel drive issue with my ***The dealership has worked on the vehicle three times since December 19, I just got the vehicle back on January 24, after the third time of repairI drove the vehicle back home and it didn’t make any noise seemed fixedOn January 25, I drove the vehicle to work and then to my parents with no issuesAlthough while driving home I went over a bridge that had a slight bump (I’ve driven this way many of times prior) well I heard a rattle in my front endSo I was like hmm so I proceed home and pass a pulled over car and had to drive over the rumble strips that we have to ensure you do not fall asleep at the wheel and go out of your lane and if the road is covered with snow so you know you don’t go out of your lane well with doing that my front end sounds like something is brokenBy the time I got home I couldn’t contact the dealership until today January 26, When I called the dealership I explained everything to
In early October my husband and I visited Friendly Ford and then ultimately purchased a new vehicle We were treated well through the sale and, when I have questions about our vehicle, we get immediate answers I get the impression that they are not only looking at the immediate sale, but future sales as well Kudos to Eric C [redacted] and the whole Friendly Ford team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to let you you know friendly dodge Chrysler Jeep in Penn Yan New York and I have come to a resolution Regards, [redacted] ***
friendly should have been contacted before any repairs were done but in the interest of customer satisfaction we will reimburse dollars Bryan R