Friendly Foot Centers of NC

Initial Business Response /* (1000, 6, 2016/11/10) */
Dear Sir,
In response to your complaint, our office stands by our charges as legitimateThere is nothing listed in your complaint that would contradict anything "unfair and deceptive." You received proper and professional treatment from a
skilled doctorYou were billed solely for medical services that were diagnosed by a podiatric physician and rendered at the time of your visitFoot Centers of NC, PA is a medical practice therefore all new patients require an initial evaluation and consequently and appropriately are charged an initial office visit the first time they present with their medical complaint to our officeThis is not something that Foot Centers wishes to hide or would denyA new patient office visit is a comprehensive exam where your physician, determined proper care and treatment based on your individual consultationThis exam includes a social history, family history, review of medications as well as an exam of your neurovascular, musculoskeletal, and dermatological systems that directly affect your feetThe findings of this evaluation are available to you through your patient portalFoot Centers of NC, did indeed trim your dystrophic toenails as well as your hyperkeratotic lesionsWe followed all the appropriate guidelines for billing as directed by your individual insurance companyYou listed specific charges in your complaint that we feel are appropriateWe have staff present every day skilled to give you estimates of the charges you can expect prior to your consultation, should you have wished to know an estimate of these in advanceYour individual insurance mandates that a co-pay of $is charged when you walk into our practice and then requires and additional co-pay for procedures renderedIn the future, to treat your dystrophic nails and hyperkeratotic lesions, you would only be charged one $copay because the physician has already completed the required comprehensive evaluation necessary to accurately treat your medical conditions and as long as your condition does not change, services can be rendered based on that initial diagnosis

Initial Business Response /* (1000, 6, 2016/09/07) */
Foot Centers of NC is a small practiceOur physicians and staff pride themselves in good care and treatment of our patientsWith that said, we are not surprised by the exaggerated fabrication submitted in this particular caseWhen the North
Carolina substance abuse data base provides information to us that grossly contradicts what was provided by a patient, we can no longer legally prescribe more medication to that patientLashing out at our practice is sometimes an unfortunate consequence*** Insurance requires all referrals to be submitted by the patients family physician listed on their *** insurance cardWe recommend the patient submit a referral request to their designated family physicianFoot Centers would be happy to provide any information to facilitate the smooth transition to another specialist
Initial Consumer Rebuttal /* (2000, 8, 2016/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!