Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to *** *** stating I did not respond after receiving the $check, is a lie I called several times and reminded him of agreeing to % refund of the $for Air/Heat pump installation He told me in January that he was having a meeting in the afternoon to discuss the matter and would call me back He did not ever call me back I would not recommend this company to friends, coworkers, or neighbors where I live All he had to do was abide to his agreement and send me the $that he agreed to pay There were many damages: holes in the wall, flooding and emergency day from work, broken glass and ruined painting, just to mention the major issues I am so disgusted with the owner who states he cares about his reputation
Regards,
*** ***
February 11, 2015[redacted]Dear [redacted],Please accept my sincere apology for what you experienced during your comfort system installation. Iassure you it is the exception to the rule. Our company has always taken pride in providing an outstandingcustomer experience.As discussed, please find an additional check for $436.00 to compensate you for your inconvenienceduring your system installation .My personal cell number is ###-###-####. Please contact me personally if I can be of any help inthe future.Sincerely,[redacted]President, CEO
Attached is a copy of the letter we sent to Ms. [redacted] on December 4, 2014 apologizing for her inconvenience and accepting responsibility for the disruption she felt was caused to her by Action Air. Since we did not receive a response from Ms. [redacted], we firmly believed that...
she was satisfied with our apology, $500 refund and considered the matter closed. The initial intent of sending Ms. [redacted] $500 was for her inconvenience of having to clean up her home and any associated damages. Our goal is to satisfy our customer and we sincerely apologize for her inconvenience. We would love to offer Ms. [redacted] an extension of her maintenance agreement, extending it to 10/15/16 to maintain the efficiency and performance of her equipment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to *** *** stating I did not respond after receiving the $check, is a lie I called several times and reminded him of agreeing to % refund of the $for Air/Heat pump installation He told me in January that he was having a meeting in the afternoon to discuss the matter and would call me back He did not ever call me back I would not recommend this company to friends, coworkers, or neighbors where I live All he had to do was abide to his agreement and send me the $that he agreed to pay There were many damages: holes in the wall, flooding and emergency day from work, broken glass and ruined painting, just to mention the major issues I am so disgusted with the owner who states he cares about his reputation
Regards,
*** ***
February 11, 2015[redacted]Dear [redacted],Please accept my sincere apology for what you experienced during your comfort system installation. Iassure you it is the exception to the rule. Our company has always taken pride in providing an outstandingcustomer experience.As discussed, please find an additional check for $436.00 to compensate you for your inconvenienceduring your system installation .My personal cell number is ###-###-####. Please contact me personally if I can be of any help inthe future.Sincerely,[redacted]President, CEO
Attached is a copy of the letter we sent to Ms. [redacted] on December 4, 2014 apologizing for her inconvenience and accepting responsibility for the disruption she felt was caused to her by Action Air. Since we did not receive a response from Ms. [redacted], we firmly believed that...
she was satisfied with our apology, $500 refund and considered the matter closed. The initial intent of sending Ms. [redacted] $500 was for her inconvenience of having to clean up her home and any associated damages. Our goal is to satisfy our customer and we sincerely apologize for her inconvenience. We would love to offer Ms. [redacted] an extension of her maintenance agreement, extending it to 10/15/16 to maintain the efficiency and performance of her equipment.