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Friendly Pizza & Restaurant

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Friendly Pizza & Restaurant Reviews (1)

Review: We have been patronizing this busines for over 20 years. Lately we've noticed when ordering by phone, a particular waitress gets our order wrong about 6 out of 10 times. It is usually just about not toasting a grinder when you ask for it to be toasted. Usually we just do nothing about it.About 2 weeks ago my boyfriend again ordered his grinder toasted by phone and went to pick it up with our tenant, who while there, also ordered a turkey sandwich on rye. They returned home and discovered that not only was the grinder once again not toasted, but the turkey on rye turned into a reuben! So I decided to let the restaurant know by phone call. The waitress was apologetic and I was told that she could understand "screwing up a turkey on rye for a turkey reuben over the phone." OK, but that is part of her job-to take correct phone orders. But the turkey on rye happened to be ordered in person, face-to-face. I had not asked to be reimbursed in any way whatsoever and was told that the next time we wanted to order she would leave a note stating that I would be entitled to a free grinder and a free turkey sandwich.The next time we called in our order I happened to get the same waitress and gave her my name and reminded her who I was and she said, "The boss said just the fact that we didn't get our grinder toasted wasnt a good enough reason to receive a free one." So we asked for a toasted grinder and a turkey on rye with lettuce, cheese and tomatoes. My boyfriend went to pick them up and he checked before he left and the grinder was once again not toasted. He went back inside to fix this. He returned home and the turkey sandwich had just turkey and bread on it.I called them back to address this and was told by the owner that that was just what we ordered and to "stop trying to get free food" and was hung up on. I certainly never wanted any free food; I just wanted what I ordered!Desired Settlement: I just hope someone can address the fact that there is a way to handle customers and jumping down their throats accusing them of trying to get free food and actually lying to them (I was also right there while the food was being ordered so I know exactly what we ordered).It certainly was never my idea to get any free food; I'd just like to get what was ordered. They should look up the word courteous and have that waitress get her hearing tested.

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Description: Restaurants

Address: 321 Norwich New London Turnpike, Uncasville, Connecticut, United States, 06382-2536

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