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Friendly Planet Travel

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Reviews Friendly Planet Travel

Friendly Planet Travel Reviews (4)

We were very surprised to learn that extensive renovations at our Penang resort were underway at the time these passengers were there, and we regret the inconvenience that our travelers experienced If the travelers had only notified us via our emergency contact messaging service that the hotel was under renovation and the noise level was such that they were unable to enjoy their stay, we would have immediately worked to change accommodationsUnfortunately, we were apprised of this disappointing situation upon their return from the tourWe have already issued a $per person future credit to [redacted] and his roommate, and as a goodwill gesture, we will also reimburse the hotel portion of the extension in the amount of $per personOf course, we will refrain from using the same hotel until we have inspected the property and can ascertain that renovations have been successfully completed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the proposed resolution is satisfactory to me Please have the company send the refund via mail to the address they have on file If they don't have it, please advise how I can get the information to them securely.My advise to Travel Planet is that although they sub contract the services to another company, it is still their responsibility to resolve and address the issues at the end of the dayNo passing of the buck Find ways to communicate better to ensure customers are satisfied As a heads up, I will be informing my friends of the outcome of this complaint as they to requested for the same refund and was also ignored Please advise whether I should have them submit their complaint via Revdex.com Regards, [redacted] ***

Attn: Revdex.com Roman","serif We have already spoken with both passengers involved in this dispute, and recognized that their complaints had meritWe have already offered compensation that both passengers agreed was acceptable Thanks so much, JoAnn R [redacted] Office Manager Friendly Planet Travel / [redacted] Style Definitions */

Good afternoon [redacted] , My name is Harry V [redacted] and I am the System Manager at Friendly Planet TravelI assisted a member of the [redacted] family in organizing a cruise for approximately passengers traveling June on [redacted] .Friendly Planet has a marketing agreement with *** [redacted] whereby we provide their company information to our clients via a link in their confirmation to our informational page Clients are notified that [redacted] LLC is not owned or operated by Friendly Planet Travel [redacted] is responsible for collecting payment for, operation of, and customer service of any excursions soldThe order number shown below is their number, not oursAlso, this is the first time Friendly Planet has been advised of any issue with any tour the group purchased from [redacted] ***I have spoken to [redacted] and they are still working thru the situationHowever, in the interest of providing a high level of service to our customers, Friendly Planet Travel will refund the clients the $she is requesting and work in the background with [redacted] to obtain reimbursementWe are very sorry for any inconvenience the Sales encountered.If we can be of any further assistance in this matter, please don't hesitate to contact either JoAnn R [redacted] our office manager or myself.Thank you, Harry V [redacted] *** System ManagerFriendly Planet Travel

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