Friendship Bible Church - Independent Baptist

To Whom it may concern: This complaint was forwarded to our District Manager to investigate and take corrective action I apologize for the incident that occurred Rest assured, that appropriate action will be taken and a follow up call will be made to Ms [redacted] I appreciate you patience in this matter, [redacted] Denny's [redacted]

This customer was emailed an apology letter and provided complimentary breakfast coupons by mail

The guest was mailed an apology letter along with a $Gift card that he can use at any Denny's he chooses The District manager has been notified so they can address that matter at the restaurant level Thank you!

To whom it may concern: I have read the guest's complaint and have requested a refund check for the amount indicated by the guest's letter It should be mailed out no later than Tuesday of next week and the guest should receive it by the end of next weekI will be mailing the guest an apology letter as wellThank you! [redacted] Customer Service Lead [redacted]

Dear Ms [redacted] , Thank you for contacting Denny's Corporation regarding your recent visitYour feedback is appreciated and will be used to improve the level of service we provide our guests who dine with usI apologize for both the delay in service and the demeanor of the staff Your comments have been documented and forwarded to the executive members of our leadership team and the franchise owner to address and follow up with youI have requested a refund in thea mount of $ Please allow 5-business days for delivery I understand that this apology and compensation won’t erase your unpleasant experienceIt is my hope that you will give Denny’s the opportunity to make this right I look forward to having you dine with Denny’s again in the near futurePlease contact me with any questions or concerns Sincerely, Maria L [redacted] Customer Service Associate, Lead [redacted]

Dear Revdex.com, It's unfortunate that the owner of the Denny's location has not contacted the guest has requested I have requested a check refund in the amount requested by the guest That check should be received within business daysThank you for your patience in this matter, [redacted] Customer Service Associate [redacted]

Dear Mr. ** ***,
Thanks again for your valuable feedback I have forwarded your concern to our IT department Please provide us with some time to help resolve this issue Once this issue is resolved, I will be contacting you
I appreciate your patience in this matterHappy to serve,
*** **
Lead, Customer Service
***

To Whom it may concern:
This complaint was forwarded to our District Manager to...

investigate and take corrective action.  I apologize for the incident that occurred.  Rest assured, that appropriate action will be taken and a follow up call will be made to Ms. [redacted].
I appreciate you patience in this matter,
[redacted]
Denny's 
[redacted]

Dear Ms. [redacted],
Thank you for contacting Denny's Corporation regarding your recent visit. Your feedback is appreciated and will be used to improve the level of service...

we provide our guests who dine with us. I apologize for both the delay in service and the demeanor of the staff.  Your comments have been documented and forwarded to the executive members of our leadership team and the franchise owner to address and follow up with you. I have requested a refund in thea mount of $22.56.  Please allow 5-7 business days for delivery.   I understand that this apology and compensation won’t erase your unpleasant experience. It is my hope that you will give Denny’s the opportunity to make this right.  I look forward to having you dine with Denny’s again in the near future. Please contact me with any questions or concerns.  Sincerely, Maria L[redacted] Customer Service Associate, Lead 800[redacted]

In the least, being regular consumers at Denny’s, dining at this particular location often up to three times a week, a...

sincere attempt of reconciliation is desired in addition to, but not limited to an incentive to return again as a customer. Understanding that this gesture is at free will according to the integrity of the discussed establishment, we seek reconciliation without false accusation or excuse.  Therefore, within this gesture this may be a learning experience concerning quality and customer service wherefore there is no excuse fact or fiction to ignore or treat a customer with disregard.

To whom it may concern:
I have read the guest's complaint and have requested a refund check for the amount indicated by the guest's letter.  It should be mailed out no later than Tuesday of next week and the guest should receive it by the end of next week.
I...

will be mailing the guest an apology letter as well.
Thank you!
[redacted]
Customer Service Lead
[redacted]

The guest was mailed an apology letter along with a $40.00 Gift card that he can use at any Denny's he chooses.  The District manager has been notified so they can address that matter at the restaurant level.
 
Thank you!

I have forwarded the guest complaint to the owner of this Denny's.  This location will be investigating this matter and following up with the guest within 3-5 business days.
I have email the guest contact information for the Franchisee owner of this...

location.
Thank you!
[redacted]
Customer Service Associate
800-[redacted]

Dear Ms. [redacted],
Please accept my apologies for the incorrect information that you were provided by a member of the restaurant staff.  Your complaint has been documented and forwarded to the owner of this Denny's location.  Our goal is to prevent this problem from happening...

again.  In the meantime, I will be mailing you a $15.00 gift card that you may use to treat the children.
Thank you for your valuable feedback and we hope to serve you soon.
Thank you!
[redacted]
Customer Service Associate
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

I emailed the guest apologizing for the incident and requested the date and time of occurrence.  Because this location is a Franchise owned Denny's, I have forwarded to them a copy of the report so they can follow up with the guest.
 
Thank you!

Dear Revdex.com,
It's unfortunate that the owner of the Denny's location has not contacted the guest has requested.  I  have requested a check refund in the amount requested by the guest.  That check should be received within 7 business days.
Thank...

you for your patience in this matter,
[redacted]
Customer Service Associate
800[redacted]

Dear Guest,
I apologize for the trouble you have been experiencing while trying to complete our survey at www.dennyslistens.com.  I have forwarded your complaint to our IT department to resolve.
I will contact you as soon as I...

hear back from them.Thank you for your time and valuable feedback.  If there is anything else I can do for you, please feel free to contact me directly at the number below.
Take care!
[redacted]
Lead, Customer Service
[redacted]

This customer was emailed an apology letter and provided complimentary breakfast coupons by mail.

The guest notified us as well and we sent some compensation and an email apology letter.  The owner of this Denny's location has been notified and will address the matter and contact the guest within 3-5 business days.
Thank you!