Patient [redacted] was admitted to us 12/3/ Mr [redacted] 's coverage was under Medicare A (due to received daily skilled services) through 12/31/ Effective 1/1/Medicare A no longer covered services provided Patient is expected to pay privately for services beginning 01/01/2017, son has failed to pay the bill on behalf of the patientYou may contact me at [redacted] should you have additional questions [redacted] Director of Revenue CycleFriendship
My father , [redacted] lives in VirginiaI live in **My father should not be charged, medicare or MedicaidAlso my father sustained a bruise while there He was neglected by Friendship
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Resident and spouse received notification prior to the exhaust of primary insurance benefitsResident had active secondary insurance coverageCharity Care application was offered to resident as concerns were expressed with an inability to pay the patient liability amount as determined by the
Department of Social ServicesOnce received, Charity Care applications are processed according to facility policy
• With respect to HIPAA facility is unable to issue detailed response in regards to those items surrounding personal hygiene concerns
• Appropriate transportation was arranged in time for transition from facility to home on date of discharge
• Discharge paperwork (including discharge instructions), resident belongings and medications were documented as being sent with the resident at time of discharge from the facility
• Communications from Administrator referenced inability to alter collection of patient liability amounts as determined by the Department of Social Services
In regards to Charity Care application, the request has been submitted and a decision is pendingOnce decision has been made facility will make direct contact with the resident/family
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My father was hurt in their facility. Also this not only a private pay facility. They didn't offer any assistance. I received a very unprofessional phone call from [redacted]
Regards,
[redacted]
Patient [redacted] was admitted to us 12/3/2016. Mr [redacted]'s coverage was under Medicare A...
(due to received daily skilled services) through 12/31/2016. Effective 1/1/2017 Medicare A no longer covered services provided. Patient is expected to pay privately for services beginning 01/01/2017, son has failed to pay the bill on behalf of the patient. You may contact me at [redacted] should you have additional questions [redacted]Director of Revenue CycleFriendship
My father ,[redacted] lives in Virginia. I live in **. My father should not be charged, medicare or Medicaid. Also my father sustained a bruise while there. He was neglected by Friendship
Patient [redacted] was admitted to us 12/3/ Mr [redacted] 's coverage was under Medicare A (due to received daily skilled services) through 12/31/ Effective 1/1/Medicare A no longer covered services provided Patient is expected to pay privately for services beginning 01/01/2017, son has failed to pay the bill on behalf of the patientYou may contact me at [redacted] should you have additional questions [redacted] Director of Revenue CycleFriendship
My father , [redacted] lives in VirginiaI live in **My father should not be charged, medicare or MedicaidAlso my father sustained a bruise while there He was neglected by Friendship
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Resident and spouse received notification prior to the exhaust of primary insurance benefitsResident had active secondary insurance coverageCharity Care application was offered to resident as concerns were expressed with an inability to pay the patient liability amount as determined by the
Department of Social ServicesOnce received, Charity Care applications are processed according to facility policy
• With respect to HIPAA facility is unable to issue detailed response in regards to those items surrounding personal hygiene concerns
• Appropriate transportation was arranged in time for transition from facility to home on date of discharge
• Discharge paperwork (including discharge instructions), resident belongings and medications were documented as being sent with the resident at time of discharge from the facility
• Communications from Administrator referenced inability to alter collection of patient liability amounts as determined by the Department of Social Services
In regards to Charity Care application, the request has been submitted and a decision is pendingOnce decision has been made facility will make direct contact with the resident/family
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My father was hurt in their facility. Also this not only a private pay facility. They didn't offer any assistance. I received a very unprofessional phone call from [redacted]
Regards,
[redacted]
Patient [redacted] was admitted to us 12/3/2016. Mr [redacted]'s coverage was under Medicare A...
(due to received daily skilled services) through 12/31/2016. Effective 1/1/2017 Medicare A no longer covered services provided. Patient is expected to pay privately for services beginning 01/01/2017, son has failed to pay the bill on behalf of the patient. You may contact me at [redacted] should you have additional questions [redacted]Director of Revenue CycleFriendship
My father ,[redacted] lives in Virginia. I live in **. My father should not be charged, medicare or Medicaid. Also my father sustained a bruise while there. He was neglected by Friendship