Frilot Llc

Initial Business Response / [redacted] (1000, 8, 2017/09/13) */ We processed and shipped the customers order on 8/30/ [redacted] confirms delivered on 9/2/ [redacted] tracking number [redacted]

Initial Business Response / [redacted] (1000, 8, 2017/09/13) */ We previously notified customer that we were unable to process their attempted [redacted] payment and resulted in a cancelled order

Initial Business Response / [redacted] (1000, 12, 2017/09/28) */ Order was placed and payment was authorized via [redacted] The authorization expired due to [redacted] negotiations and payment was never captured or receivedOrder was cancelled due to no payment and customer was notified Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Customer was notified that Company was having difficulty with their relationship with PayPalThat was the last and only communication received by CustomerThere was most definitely no communication received indicating that the order was cancelled Given that the order was placed on July 4th and the company only responded to the Customer and Revdex.com's concern on September 28th one should be suspicious of the company's veracityNote that the company only responded to Revdex.com after the 3rd notification was sent out

Initial Business Response / [redacted] (1000, 5, 2017/07/05) */ We are in communication with the customerCustomer accidentally got the processing times mixed upOrders paid by checks process in 7-business days from time of receiptCustomer accidentally had mistaken bank wire processing times of 2- business days and applied it to the personal check processing time by which she paid by Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company called after my complaint to Revdex.comThey advised me when the orderr would be filled and shippedIt was shipped and picked up at the post office July 15th Order was filled and I was satisfied that the customer services addressed the timeframe of the order Thank you

Initial Business Response / [redacted] (1000, 8, 2017/07/05) */ Case was opened 6/We shipped customer orders on 6/and 6/prior and on the date customer placed complaintCustomer was a good re-occurring customer and we apologize for communication challenges

Initial Business Response /* (1000, 6, 2015/12/02) */
This customer initially requested that his order be cancelled due to the metals market going down after he placed his orderAfter many challenging phone calls during which he was reminded of the User Agreement, Ordering Policy and Market Loss
Policy that all customers are required to acknowledge during during the checkout process he changed his mind and asked us to ship the order as documented by our Zendesk customer service ticket #***His order was shipped on Nov19th and received on Nov23rd

Initial Business Response /* (1000, 5, 2015/09/04) */
***,
Your order was refunded as you requestedThe check was sent to you via overnight delivery on August 20th prior to us receiving this complaint and we have left you several voicemail messages and a message or two in our email
ticketing system but have not heard back from you to confirm your receipt of the full refund
I appreciate your feedback and can clearly see that you are upsetAfter researching your order and customer service ticket email history with us, we clearly could have done better communicating with you in regards to your order status and your refund requestWe take great pride in having a very high level of customer satisfaction (out of for our Reseller Ratings customer feedback) and normally meet or exceed our target dates for order shipment, but in your case we did not meet expectations and for that I apologize
We are most definitely taking steps to continue to improve our customer communications
Sincerely,
***
Operations Manager

Initial Business Response /* (1000, 12, 2017/09/28) */
Customer order shipped via *** 7/7/***We are waiting for delivery confirmation from ***

Initial Business Response /* (1000, 14, 2017/09/28) */
We never received payment for this orderPayment was authorized but never captured due to a *** matterThe authorization lapsed and the order was cancelled and customer notified

Final Consumer Response /* (2000, 9, 2017/07/21) */
Hi,
A few days ago, I received the merchandise to complete my order from GoldmartThis complaint can be closed
Thank you so much for your assistance!!!
***

Initial Business Response /* (1000, 12, 2017/09/28) */
We apologize about the delay in your orderOrder was shipped 8/31/and delivered 9/2/*** tracking ***

Initial Business Response /* (1000, 12, 2017/09/28) */
Customer placed order on 27th via Credit cardPayment was authorized but due to error in the order payment cancelled on the 28thFunds were never captured and the authorization was manually declined

Initial Business Response /* (1000, 8, 2017/09/13) */
We previously notified customer that we were unable to process their attempted [redacted] payment and resulted in a cancelled order.

Initial Business Response /* (1000, 12, 2017/09/28) */
Order was placed and payment was authorized via [redacted]. The authorization expired due to [redacted] negotiations and payment was never captured or received. Order was cancelled due to no payment and customer was notified.
Initial Consumer...

Rebuttal /* (3000, 14, 2017/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer was notified that Company was having difficulty with their relationship with PayPal. That was the last and only communication received by Customer. There was most definitely no communication received indicating that the order was cancelled.
Given that the order was placed on July 4th and the company only responded to the Customer and Revdex.com's concern on September 28th one should be suspicious of the company's veracity. Note that the company only responded to Revdex.com after the 3rd notification was sent out.

Initial Business Response /* (1000, 5, 2015/08/13) */
Hello [redacted],
Our records indicate that your order was shipped on 8/5/15, you received the tracking number
via email from us the next day and received the package from the [redacted] on 8/7/15.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2017/07/05) */
Case was opened 6/16. We shipped customer orders on 6/13 and 6/16 prior and on the date customer placed complaint. Customer was a good re-occurring customer and we apologize for communication challenges.

Initial Business Response /* (1000, 5, 2017/07/05) */
We are in communication with the customer. Customer accidentally got the processing times mixed up. Orders paid by checks process in 7-10 business days from time of receipt. Customer accidentally had mistaken bank wire processing times of 2-4...

business days and applied it to the personal check processing time by which she paid by.
Initial Consumer Rebuttal /* (2000, 7, 2017/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called after my complaint to Revdex.com. They advised me when the orderr would be filled and shipped. It was shipped and picked up at the post office July 15th 2017
Order was filled and I was satisfied that the customer services addressed the timeframe of the order.
Thank you

Initial Business Response /* (1000, 8, 2017/09/13) */
We processed and shipped the customers order on 8/30/2018. [redacted] confirms delivered on 9/2/18.
[redacted] tracking number [redacted]

Initial Business Response /* (1000, 5, 2017/09/28) */
We apologize about the delay in your order. Order was delivered on 9/21/2017. [redacted] tracking [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2017/09/28) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Goldmart.com has finally sent my gold bars to me. It took 2 months and Revdex.com to intercede before I received my product. Thank you Revdex.com!

Initial Business Response /* (1000, 5, 2017/07/05) */
Our internal records show payment was issued and mailed. We apologize for not providing tracking at the time of mailing. If you did not receive payment please let us know and we will stop payment, re-issue the check and send it Overnight...

Delivery.