Fringe Benefit Group

Mr [redacted] 's employer had reported his 401k contributions to the Contractors Plan under two Social Security numbers As a result we had to combine his two accounts prior to closing We received Mr [redacted] 's paperwork to close his account on November 5th of and generated a check on November 18th We mailed the check on the 19th to the address on the form as completed by Mr [redacted] When I spoke to Mr [redacted] today I confirmed the mailing address and it is correct I agreed normally a check would arrive within business days and with Thanksgiving holiday and weather delays on the east coast, I suggest we wait the full two weeks recommended by our bank and the post office before stopping payment and re-issuing a new check Mr [redacted] agreed to wait until after the mail run on Dec3rd and then we would discuss re-issuing the check

Mr***,I appreciate your frustration with the delay on your distribution. We received your written request for distribution on April 30th and immediately contacted C.J.s Transportation to get your date of termination. The IRS regulations only permit distribution to retirement age
individuals (which you are not) and employees that have ended their employment. The confirmation of your last day of work must come from the employer/sponsor of the retirement plan. After repeated contact we able to obtain your date of termination from your former employer. Your distribution check will be generated in the next batch of checks

I am in contact with the insured, we are working together to have claims submitted that her provider never sent to us.  This will be resolved in short order.   The main issue was that her doctor was not sending claims.

Mr. [redacted] has had a complicated claim in which his disability was extended on 4 occasions.  When his provider extended his disability period, we do request the documentation for the extension.  The timing of those extensions and receipt of the documentation can interrupt the continuous...

flow of weekly checks. We certainly strive to provide the best service possible and deliver payment as timely as possible.  The premium due during the disability has been waived (nothing due from member) and will continue to be waived for the duration of the benefit. [redacted]

We have corrected Mr. [redacted] account on two separate occasions and refunded any duplicate fees.  Unfortunately his employer continues to submit contributions under the incorrect SSN.  We are in the process of correcting for the third time.  No duplicate fees will be...

charge.   We are unable to merge accounts from his first employer and his new employer.  Those accounts are separate because the employers are separate entities.   After the SSN correction process, Mr. Dunn will have the two accounts he should have and no duplicate fees will be charged.

The enrollment in this product was initiated by the username [redacted] 11/12/2015...

4:40:58 PM.  The enrollment was for multiple benefits for himself and a dependent. Mr. [redacted] left employment with TrueBlue at the end of 2015.  His policy effective date was 12/28/15 and this last two checks covered the benefit period 12/28/15 to 1/10/16.  On January 11, 2016 Mr. [redacted] contacted us and we explained that his termination would end his coverage and he could continue this coverage under COBRA.At Mr. [redacted]'s request we have reviewed this situation with his employer and concluded that he was enrolled in the products of his choice and his notification of intent to cancel was after this policy termination date (January 10, 2016).  There is no refund due under this circumstance.  If Mr. [redacted] or his dependent had any services from a health provider, those should be submitted to our claims department. I am sorry as to the confusion by me on the prior response.

Complaint: [redacted]
I am rejecting this response because:I left employment because true blue had no other positions to pit me in and The American Worker took 2 payments and never sent me anything for the insurance until after I had called them to cancel!!!!Whatever, if you people need the money then take it!!! I paid for insurance in which I never received!!!! This company is a scam and will never do business again!!! I am going to let others know what kind of business you people conduct!!!!Will contact Attornment General here in Maine as to your business practices! Good day!!!!
Regards,
[redacted]

Ms. [redacted] completed and returned the IRS required paperwork.  The paperwork was received on Nov 14th and a check was generated on Nov 25th.  This check was mailed to the address specified and signed off by Ms. [redacted] on her form.  Ms. [redacted] began calling in early...

December that she had not received the check.  We suggested she contact her local postal carrier and apartment complex to confirm address and registration with the post office.  We initiate stop pay and reissues 30 days after the date of issue.  Any checks returned by the post office are re-mailed immediately. The check issued on 11/25 has not been returned by the post office. We have initiated the stop pay, tracer, and reissue process.  When we have confirmed the check has not been presented to be cashed, then the second check will be mailed to the new/different address as requested by Ms. [redacted].  We expect that check to issue the week of January 9th.

We received a distribution request for Ms. [redacted] account.  After completing the government required qualifications, a check was generated and mailed to the address supplied by Ms. [redacted].  This check mailed on September 25th.  Ms. [redacted] informed us on Oct 8th that she had...

not received the check.  After completing the stop pay process, a second check was issued on October 13th.   We encourage members to contact their local post office to make sure their address is perfect and they are a listed resident at the address.

Mr. [redacted]'s employer had reported his 401k contributions to the Contractors Plan under two Social Security numbers.  As a result we had to combine his two accounts prior to closing.  We received Mr. [redacted]'s paperwork to close his account on November 5th of 2014 and generated a...

check on November 18th.  We mailed the check on the 19th to the address on the form as completed by Mr. [redacted].  When I spoke to Mr. [redacted] today I confirmed the mailing address and it is correct.  I agreed normally a check would arrive within 5 business days and with Thanksgiving holiday and weather delays on the east coast, I suggest we wait the full two weeks recommended by our bank and the post office before stopping payment and re-issuing a new check.  Mr. [redacted] agreed to wait until after the mail run on Dec. 3rd and then we would discuss re-issuing the check.

[redacted] Ms. [redacted], I am sorry for our difficulty with contacting us.  I called and left a voicemail at the phone number you provided to the Revdex.com.  Please respond to this email to confirm your last date of employment and your mailing address so I can forward you the...

paperwork used to close your account. .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A full refund of $218.84 has been processed via payroll by [redacted]'s employer.

Complaint: 1[redacted]
I am rejecting this response because:I don't know who [redacted] is.???!!
Regards,
[redacted]

Ms. [redacted],I am sorry for the long delay.  Based on your hire and termination date from your employer, your account should not have been drafted.The full refund of $609 has been processed as you can see in the attachment below. Tell us why here...