I am rejecting this response because: Maybe the leak is fixed at this point it hasn't rained hard from the southThe company has told me as muchThey admit the floor has yet to be repairedThe matter cannot be closed until all the work is doneThe original complaint was the companies inability to cover damage caused by a warranted itemTo date all items are not resolved Regards, [redacted] ***
Good Afternoon,This is a Homewood Home Homewood is under different ownership than [redacted] Home Builders LLC That being said, we do share some resources, so I reached out to them for the background on this issue Here is a brief summary The customers were not happy with the color of the tile that was installed in their main and master bathrooms It was determined that the tile was in fact, what they had chosen in the Design CenterHomewood agreed to replace the tile anyway [redacted] took the lead and showed the customer multiple Dialotts (factory runs) of the same tile after many attempts, boxes of tile were chosen by the customer and approved for install.I would include the pages notes from [redacted] ***, documenting this procedure, but it is just too long.Anyway, the plumber returned friday and installed the plumbing fixtures, which were supplied by the customer At this time, I believe Homewood is just waiting on [redacted] Manufacturing to schedule a time to install the shower door.thanksjim
I have been advised that an evaluation of the feasibility of remediating the homeowner's water concerns in the swale occurred today, and that a response from MrJim L [redacted] to the homeowner will be forthcoming this coming week
We had not heard anything from the buyer since about the basement waterWe will have the warranty department contact them and get someone out to determine the issue and resolve it
On Jul 13, 2016, at 11:AM, Warranty Email < [redacted] > wrote:***We believe the leak has been located and repairedCan you keep an eye on it next few rains to confirmOnce we are sure we will take care of your floor issues.Thank youMark W***
I'm awaiting those final details of evaluation from Jim L [redacted] at Homewood Homes before I can fully accept business responseLooks like we are headed in the right directionLook forward to accepting final response from business to completion of work/project
On 1/17/18, a roofing subcontractor and a Service Department representative met Mrs [redacted] at her home to evaluate her concerns, and the Service Department representative, roofer and Mrs [redacted] arrived at an understanding with regard to addressing the area of the ceiling of concern to her Additionally, an agreement was reached that exterior roofing repairs will be addressed this coming spring when the weather is suitable to allowing such repairs to be performed without damaging the existing roofOn the same day as the inspection, I was provided with the report below from the service department representative which addresses particulars of the homeowner's concerns The service technician included photographs taken at the time that he inspected the home's attic, and the photographs reveal that at the time of the inspection, the extreme and unusual weather may have caused an unusual buiof moisture in the attic that resulted in the ceiling stain reported by the homeowner1/17/- 9:am I could not see where there was an actual leak, but I did see plenty of evidence of a humidity buildup that was frosting in the atticThis could explain a stain on a ceiling after this frost started to thaw and dripped, if the water found its way to a seam on the ceilingWhy there is such moisture buildup in the attic is not perfectly clearThe soffits were moving air, but the hat vents were partly covered with snowI explained humidifier use, the fresh air intake systems installed on there furnace, and I recommended the use of the ventilation fans when showeringIt is my hope that keeping in mind how these things affect humidity in a new home will help to prevent so much moisture buildup in the future At this point the ceiling stain can just be primered, and the insulation looks to be fine and free of moldThere will be other roof repairs done in the spring, I will return then to address the stain
Sorry I wasn't sure about looking into my junk mailsorry for delay of my return emailThe installation was cancelled twice, and finally installed after 3rd attempt on 9/19/The installer just kept cancelling then installed the light post unleveled & installer was unpleasant to work with on-siteAnother unpleasant experience in the hands of Homewood Homes scheduling a responsible contractorThis contractor has many more homes to complete within the neighborhood as well
To Whom It May Concern,On 3/13/17, the complaint below was forwarded to the builder via the BIA:Message from consumer regarding Homewood Homes and subcontractor [redacted] I am rejecting this response because: We picked out the new tile on Jan and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!! Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me They would have contacted me immediately!!!!!! I wonder why this was never brought to my attention until after the Revdex.com claim ?? Horrible customer serivice just string your clients along and take your good ole time Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21, IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com No wonder they have such horrible reviews on social media Even If this batch was ordered from the same factory lot # I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at different locations across the U.S He said you can order two batches of the same tile from one factory and they will be slightly off in color You have to use all the tile from the same batch to get a really good color match [redacted] explained to me that many things affect the tile color the time of year the tile is baked and weather conditions when the tile is baked This why you can have two different tiles from the same factory lot This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January The tile in my guest bath was installed in the first week of dec The tile in my master and sitting in my garage is the new tile form Jan Upon our receipt of this complaint, we forwarded the message to *** [redacted] and received the following correspondence, with pertinent correspondence from [redacted] at ***tile, who appears to suggest that the complainant has twisted his words and taken them out of context
I am rejecting this response because: Maybe the leak is fixed at this point it hasn't rained hard from the southThe company has told me as muchThey admit the floor has yet to be repairedThe matter cannot be closed until all the work is doneThe original complaint was the companies inability to cover damage caused by a warranted itemTo date all items are not resolved Regards, [redacted] ***
Good Afternoon,This is a Homewood Home Homewood is under different ownership than [redacted] Home Builders LLC That being said, we do share some resources, so I reached out to them for the background on this issue Here is a brief summary The customers were not happy with the color of the tile that was installed in their main and master bathrooms It was determined that the tile was in fact, what they had chosen in the Design CenterHomewood agreed to replace the tile anyway [redacted] took the lead and showed the customer multiple Dialotts (factory runs) of the same tile after many attempts, boxes of tile were chosen by the customer and approved for install.I would include the pages notes from [redacted] ***, documenting this procedure, but it is just too long.Anyway, the plumber returned friday and installed the plumbing fixtures, which were supplied by the customer At this time, I believe Homewood is just waiting on [redacted] Manufacturing to schedule a time to install the shower door.thanksjim
I have been advised that an evaluation of the feasibility of remediating the homeowner's water concerns in the swale occurred today, and that a response from MrJim L [redacted] to the homeowner will be forthcoming this coming week
We had not heard anything from the buyer since about the basement waterWe will have the warranty department contact them and get someone out to determine the issue and resolve it
On Jul 13, 2016, at 11:AM, Warranty Email < [redacted] > wrote:***We believe the leak has been located and repairedCan you keep an eye on it next few rains to confirmOnce we are sure we will take care of your floor issues.Thank youMark W***
I'm awaiting those final details of evaluation from Jim L [redacted] at Homewood Homes before I can fully accept business responseLooks like we are headed in the right directionLook forward to accepting final response from business to completion of work/project
On 1/17/18, a roofing subcontractor and a Service Department representative met Mrs [redacted] at her home to evaluate her concerns, and the Service Department representative, roofer and Mrs [redacted] arrived at an understanding with regard to addressing the area of the ceiling of concern to her Additionally, an agreement was reached that exterior roofing repairs will be addressed this coming spring when the weather is suitable to allowing such repairs to be performed without damaging the existing roofOn the same day as the inspection, I was provided with the report below from the service department representative which addresses particulars of the homeowner's concerns The service technician included photographs taken at the time that he inspected the home's attic, and the photographs reveal that at the time of the inspection, the extreme and unusual weather may have caused an unusual buiof moisture in the attic that resulted in the ceiling stain reported by the homeowner1/17/- 9:am I could not see where there was an actual leak, but I did see plenty of evidence of a humidity buildup that was frosting in the atticThis could explain a stain on a ceiling after this frost started to thaw and dripped, if the water found its way to a seam on the ceilingWhy there is such moisture buildup in the attic is not perfectly clearThe soffits were moving air, but the hat vents were partly covered with snowI explained humidifier use, the fresh air intake systems installed on there furnace, and I recommended the use of the ventilation fans when showeringIt is my hope that keeping in mind how these things affect humidity in a new home will help to prevent so much moisture buildup in the future At this point the ceiling stain can just be primered, and the insulation looks to be fine and free of moldThere will be other roof repairs done in the spring, I will return then to address the stain
Sorry I wasn't sure about looking into my junk mailsorry for delay of my return emailThe installation was cancelled twice, and finally installed after 3rd attempt on 9/19/The installer just kept cancelling then installed the light post unleveled & installer was unpleasant to work with on-siteAnother unpleasant experience in the hands of Homewood Homes scheduling a responsible contractorThis contractor has many more homes to complete within the neighborhood as well
To Whom It May Concern,On 3/13/17, the complaint below was forwarded to the builder via the BIA:Message from consumer regarding Homewood Homes and subcontractor [redacted] I am rejecting this response because: We picked out the new tile on Jan and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!! Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me They would have contacted me immediately!!!!!! I wonder why this was never brought to my attention until after the Revdex.com claim ?? Horrible customer serivice just string your clients along and take your good ole time Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21, IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com No wonder they have such horrible reviews on social media Even If this batch was ordered from the same factory lot # I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at different locations across the U.S He said you can order two batches of the same tile from one factory and they will be slightly off in color You have to use all the tile from the same batch to get a really good color match [redacted] explained to me that many things affect the tile color the time of year the tile is baked and weather conditions when the tile is baked This why you can have two different tiles from the same factory lot This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January The tile in my guest bath was installed in the first week of dec The tile in my master and sitting in my garage is the new tile form Jan Upon our receipt of this complaint, we forwarded the message to *** [redacted] and received the following correspondence, with pertinent correspondence from [redacted] at ***tile, who appears to suggest that the complainant has twisted his words and taken them out of context