I am rejecting this response because: the painter did not cut in the paint lines as he indicated as he stormed off of the job before any fixing of their botched job could be completedHe is making excuses for his poor prep workThe lines he left, which we didn't want done the way he left them, are sloppy and a messHe decided to add paint to vinyl windows that had no paint before and afterwards said there was no way to fix itI do not expect thatHe put paint on my windows and I didn't want thatHe must fix it or compensate
The upstairs vinyl windows had paint on them from the previous paint job (not painted by me or my company - it was done sometime in the past). We, as painters, try to cover this with the new color to make it look presentable. When the downstairs windows were installed originally, they caulked them...
on the inside as well as the outside. There was caulking above the white paint line. Over the years since then, dust had built up on the caulking above the painted line. This does not clean off. I then cut in the new color over the dirty caulking to make it look more presentable and much more aesthetically pleasing. Some of the lines were not perfectly straight. I told Mrs. [redacted] I would, and did, cut in the ones I could fix. She was not happy with this and said she wanted the paint on the windows removed. VINYL WINDOWS ARE TOO SOFT TO SCRAPE OFF PAINT OR AGED CAULKING. I told her that I had done all I could do for the vinyl windows in the condition they were in, when we started. I said I was sorry she still felt the job wasn't done to her liking - we did the best we could cleaning up the botched job the previous painters had messed up. Again, vinyl windows are too soft to scrape aged paint or caulking. This is an issue the clients should have taken up with the previous painters when it occurred.
I am rejecting this response because: the painter did not cut in the paint lines as he indicated as he stormed off of the job before any fixing of their botched job could be completedHe is making excuses for his poor prep workThe lines he left, which we didn't want done the way he left them, are sloppy and a messHe decided to add paint to vinyl windows that had no paint before and afterwards said there was no way to fix itI do not expect thatHe put paint on my windows and I didn't want thatHe must fix it or compensate
The upstairs vinyl windows had paint on them from the previous paint job (not painted by me or my company - it was done sometime in the past). We, as painters, try to cover this with the new color to make it look presentable. When the downstairs windows were installed originally, they caulked them...
on the inside as well as the outside. There was caulking above the white paint line. Over the years since then, dust had built up on the caulking above the painted line. This does not clean off. I then cut in the new color over the dirty caulking to make it look more presentable and much more aesthetically pleasing. Some of the lines were not perfectly straight. I told Mrs. [redacted] I would, and did, cut in the ones I could fix. She was not happy with this and said she wanted the paint on the windows removed. VINYL WINDOWS ARE TOO SOFT TO SCRAPE OFF PAINT OR AGED CAULKING. I told her that I had done all I could do for the vinyl windows in the condition they were in, when we started. I said I was sorry she still felt the job wasn't done to her liking - we did the best we could cleaning up the botched job the previous painters had messed up. Again, vinyl windows are too soft to scrape aged paint or caulking. This is an issue the clients should have taken up with the previous painters when it occurred.