Dear Revdex.com, thank you for handling this complaint and giving me the opportunity to respond.I have attached a copy of the tenants signed lease agreement for your reference. Please refer to Paragraph #30 of the signed lease agreement which addresses an early termination of tenancy by a tenant....
As I and my office managers have explained to the tenant/complainant and to her representative, paragraph 30 clearly states that the tenant shall be responsible to pay the "Rental Commission" in the event of an early termination of the lease by the tenant. As was also explained, the Rental Commission is normally calculated to be 45% of one month’s rent which would be more than $1,000. I agreed to reduce the charge to $250 only because my office did not need to advertise or show the property to the new tenant. We were however required to spend a great deal of time doing the following: Screening the new tenant, typing a new lease agreement for the new tenant, signing the new lease agreement with the new tenant, answering questions from the current tenants regarding the disposition of the security deposit, talking on the phone with the tenant, answering questions and talking with people claiming to be a legal representative of the tenant and providing a written response to this Revdex.com complaint by the tenant. Additionally: Please note that paragraph #30 also allows for a separate "advertising fee" in addition to the Rental Commission if we had to advertise the property. It should be pointed out that since we did not advertise the property we did not charge an advertising fee. I include this fact because it appears that the tenant believes the "Rent Commission" is for advertising... which it is not.Finally it should be noted that I and my office staff were very cordial to the person calling and claiming to be an attorney until she refused to properly identify herself. I receive calls from people on a regular basis who claim to be attorneys when in fact they are not attorneys. For this reason I always require callers claiming to be an attorney to properly identify themselves before I enter into a discussion with them. This caller refused to properly identify herself as an attorney as she refused to provide me with her California Bar Association number… so I terminated the call.Thank you,Sincerely, [redacted]
Dear Revdex.com,The complainant (past tenant) states that "our office is withholding money until he signs the agreement." His statement is misleading in that he was actually told the following: Since this is a settlement agreement between he and the property owner, a written settlement agreement should be...
sign to ensure that both parties are forever satisfied and neither can further complain about the other in a legal or social forum.It was never stated that he could not complain about the property owner or property manager or that the manager or owner could not complain about him.We clearly discussed the fact that the agreement sent to him was drawn up by an attorney and is a very standard "mutual release agreement" used by hundreds and even thousands of people daily. We further explained that we could not just randomly make changes to the agreement without consulting our attorney.That said...Subsequent to our conversation with the complainant we did speak with our attorney and pointed out the concerns of the past tenant. Our attorney took the concerns under submission and made appropriate changes to the settlement agreement. We then sent the revised agreement to the complainant for review. To date we have not heard back from the past tenant. Finally: It was clearly explained to the past tenant that the charges deducted from the tenant security deposit were completely at the discretion of the property owner...Not our company. Upon hearing this the complainant became very angry stating that his relationship with the property owner was wonderful and that we were lying. As we tried to explain the Tenant, Property Owner, Property manager legal relationships, the tenant became irate.We are perfectly happy to accommodate this past tenant in any way that we legally can. It is not within our authority to return money to him without a release agreement unless the property owner authorizes it. We finally suggested to the past tenant that since in his words he had a wonderful relationship with the property owner, perhaps he could help obtain that written authorization for us.We look forward to a rapid resolution to this conflict. Sincerely,[redacted]CEO CGA Property Management, Inc.
Dear Revdex.com, thank you for handling this complaint and giving me the opportunity to respond.I have attached a copy of the tenants signed lease agreement for your reference. Please refer to Paragraph #30 of the signed lease agreement which addresses an early termination of tenancy by a tenant....
As I and my office managers have explained to the tenant/complainant and to her representative, paragraph 30 clearly states that the tenant shall be responsible to pay the "Rental Commission" in the event of an early termination of the lease by the tenant. As was also explained, the Rental Commission is normally calculated to be 45% of one month’s rent which would be more than $1,000. I agreed to reduce the charge to $250 only because my office did not need to advertise or show the property to the new tenant. We were however required to spend a great deal of time doing the following: Screening the new tenant, typing a new lease agreement for the new tenant, signing the new lease agreement with the new tenant, answering questions from the current tenants regarding the disposition of the security deposit, talking on the phone with the tenant, answering questions and talking with people claiming to be a legal representative of the tenant and providing a written response to this Revdex.com complaint by the tenant. Additionally: Please note that paragraph #30 also allows for a separate "advertising fee" in addition to the Rental Commission if we had to advertise the property. It should be pointed out that since we did not advertise the property we did not charge an advertising fee. I include this fact because it appears that the tenant believes the "Rent Commission" is for advertising... which it is not.Finally it should be noted that I and my office staff were very cordial to the person calling and claiming to be an attorney until she refused to properly identify herself. I receive calls from people on a regular basis who claim to be attorneys when in fact they are not attorneys. For this reason I always require callers claiming to be an attorney to properly identify themselves before I enter into a discussion with them. This caller refused to properly identify herself as an attorney as she refused to provide me with her California Bar Association number… so I terminated the call.Thank you,Sincerely, [redacted]
Dear Revdex.com,The complainant (past tenant) states that "our office is withholding money until he signs the agreement." His statement is misleading in that he was actually told the following: Since this is a settlement agreement between he and the property owner, a written settlement agreement should be...
sign to ensure that both parties are forever satisfied and neither can further complain about the other in a legal or social forum.It was never stated that he could not complain about the property owner or property manager or that the manager or owner could not complain about him.We clearly discussed the fact that the agreement sent to him was drawn up by an attorney and is a very standard "mutual release agreement" used by hundreds and even thousands of people daily. We further explained that we could not just randomly make changes to the agreement without consulting our attorney.That said...Subsequent to our conversation with the complainant we did speak with our attorney and pointed out the concerns of the past tenant. Our attorney took the concerns under submission and made appropriate changes to the settlement agreement. We then sent the revised agreement to the complainant for review. To date we have not heard back from the past tenant. Finally: It was clearly explained to the past tenant that the charges deducted from the tenant security deposit were completely at the discretion of the property owner...Not our company. Upon hearing this the complainant became very angry stating that his relationship with the property owner was wonderful and that we were lying. As we tried to explain the Tenant, Property Owner, Property manager legal relationships, the tenant became irate.We are perfectly happy to accommodate this past tenant in any way that we legally can. It is not within our authority to return money to him without a release agreement unless the property owner authorizes it. We finally suggested to the past tenant that since in his words he had a wonderful relationship with the property owner, perhaps he could help obtain that written authorization for us.We look forward to a rapid resolution to this conflict. Sincerely,[redacted]CEO CGA Property Management, Inc.