We feel for [redacted] ***'s loss and absolutely want to make her a happy customer However, she has chosen to slander our employee, has been less than professional with our customer service department personnel and did not take advantage of our agreement to complete the service to her specifications in a timely fashion As background, we performed grooming services for her cat [redacted] on January 29th, between the hours of,08:35:AM --10:27:AM The services performed were cleaning her eyes and ears, clipping her nails, a full brush out, a sanitary clip extended to a full belly shave, teeth brushing, a deshedding treatment and a warm bath The retail value of the services was $ She utilized a $coupon and so paid a total of $ The groomer that performed the services has 20+ years of experience grooming cats and has a large clientele She had documented the steps required to properly groom [redacted] in her appointment notes including the need to shave out the matt on the neck line [redacted] sent an email on February 12th, at 11:AM (weeks after the appointment) stating that we had not cut all of the nails and that we had left a hole in the coat when we removed a knot We responded by voice at 11:AM, leaving a voicemail for *** She returned the call and it concluded at 12:15PM During the call, she stated her complaint as having the two elements; 1) not all of the nails were clipped, and 2) a knot had been shaved out of the coat on the neckline and she felt that it wasn’t necessary and looked bad on [redacted] Even though our policy is to alter cuts or perform secondary services within one week, due to the circumstance that her mother had passed, the customer service representative offered to send a groomer out to complete the nail trim and they agreed that there was nothing that could be done to change the outcome of the matt removal However, when asked when we could return to complete the nail trim, she stated that she would have to call us back to schedule a time [redacted] sent an email comment to us on March 12th, at 9:13AM (weeks later) stating that she was not happy with our grooming services We attempted to call her and left a voicemail [redacted] send an email comment to us on March 31st, at 8:53AM (months after the original services) asking for us to contact her The office manager called her at 9:07AM In the conversation, she was belligerent and demeaning She insisted that the groomer was “not professional” and that “she would never use our services again” The office manager was overwhelmed by her brutal verbal attack and told her that he would request a refund for her On April 3rd, 2015, the request was reviewed and denied because; 1) the services had been performed, 2) the warranty had been extended to provide corrective services but not utilized by the customer, 3) the customer had agreed to item as the remedy for the complaint, 4) the customer had reinitiated the complaint weeks later (weeks after the original appointment), but not returned our calls, and 5) the customer had reinitiated the complaint almost weeks later (months after the original services when the nails and coat would be fully regrown) and attempted to extend the complaint to include concerns about the quality of the bath and continued to assert that our groomer is not a professional and acted inappropriately with our customer service staff On April 7th, [redacted] was informed of the decision to deny the request for refund She would not let the customer service agent explain why, but again overwhelmed him and insisted that he provide direct contact with the manager responsible for making the decision The phone was transferred, but went to the manager’s voicemail and she choose not to leave a message On April 29th, (months after the appointment), [redacted] sent an email stating that she had complained to the Revdex.com Our policies are clear and we extended those benefits to [redacted] beyond our warranty period She chose not to use them in a timely fashion and in fact appears to be more intent on inflicting some level of pain on the company and its employees All over an (alleged) couple of nails missed while trimming and a small bald patch resulting in the removal of a matt (not put there by us) We appreciate the review of the Revdex.com in this matter and remain open to your sage advice in the handling of such matters
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have exchanged words with [redacted] the manager on the phone on Monday Snarky and generally unapologetic! He was supposed to call me back on Friday after I had emailed photos of ***, however the call never came.To be clear, my dogs were groomed Saturday, it took almost hours, double the estimated time Which left me late for work and in a hurry I could not inspect my dogs, or even have a minute to call Fritzy's to discuss the botched service I received until the very next day, Sunday They returned my message on Monday I was unable to answer or call back in between my two jobs until Wednesday They did NOT make multiple attempts to reach me, just one, and only one.Also, for clarification, the groomer DID in fact disclose to me that she was A NEW GROOMER Whether or not she is certified, I have no way of knowing, but that doesn't mean she wasn't new She did in fact tell me "I'm new so I'm still figuring out what clippers to use where" This is not a distortion of facts, this is a quote from the groomer's mouth.Yes, [redacted] was matted in placesNo, I did not want her shaved to the skin It was agreed that the knots ONLY be removed In essence, get rid of the knots while leaving as much hair as possible Upon speaking, rather arguing, with [redacted] he seemed to place the blame on me and even mentioned that I should take better care to brush my dog and not let her to get "so matted" Regardless of the method of knot removal, I don't think that means her entire coat should be uneven ALL OVER her body Rather, only where there were knots If you look closely at ***'s back you can see ridges from different random strokes of the clippers That, of all places, should be the most even.Fritzy's can not seem to look past the issue of matting, and continuously fails to recognize the MULTIPLE problems with the service as a whole that would warrant a refund with just about any other company in the world (also, to be clear I'm not even asking for a full refund, but for half)Excessively uneven coat, not just due to knot removalClearly unwashed, did not smell good, and brown left around the eyesClearly not blown out, her hair was left curly in places and straight in othersCut ***'s elbow and drew bloodLeft a knot in her earDumped hair trimmings all over the parking lotTook two and a half hours longer than quoted***, after forcing me to tears, did apathetically apologize and recognized the service should have been fixed somehow He "would've been happy to send someone out" had I not been so quick to leave a [redacted] review and Revdex.com complaintBut, I would be foolish to allow the same pet care "pros" to touch and potentially cut my dogs again [redacted] explained that I should have called sooner, then he would've fixed it I explained that I work two jobs, and he said "well I don't believe you" and laughed at me.In the reply to my review, you see the main reason they give for not fixing the problem was because they were not "notified within a reasonable amount of time" Is it my fault that there was no one to call me back on Sunday? Or when I called on Wednesday, is it my fault that there was no manager to speak with? Is it my fault that [redacted] did not call me on Friday like I was told? What is a reasonable time to this company? Whatever works best for them apparently I don't see anywhere on their site that says there is a time limit for requesting a refund, or a second appointment to fix the botched grooming.Fruitlessly, I essentially begged [redacted] to see that this is not acceptable and something should be done He would not do anything about it because I left a [redacted] review and a claim with the Revdex.com before speaking to him I tried to reason with him, explaining that making the situation right should not hinge upon whether I left a review or not It is my right as a customer to give my opinion and account of the services that the company provided He insisted that I "flamed" the company Unfortunately, it was not a flame at allAll I did was type up an account of the service I received I reviewed the service just like anyone would It is not flaming when someone gives their side of the story I wrote my review, not realizing it would be used against me as a reason to not refund the money I paid for a job poorly done Just because you see no future relationship with a customer does not excuse you for what was done in the past[redacted] did seem to agree it wasn't an ideal service provided But, stubborn as he was, would not do anything about it [redacted] frankly stated "no" and to that all I could really say was hang up because at the end of the day I knew [redacted] never had the intention of doing the right thing Obviously, $means more to him than just being a good person, let alone a good manager If I did that to someone's dog I would feel so awful the money wouldn't even be an issue But, welcome to today's world I guess[redacted] and the Revdex.com is here to help us stay away from bad business, not for a company to use as an excuse to penalize a customer and not refund someone money If [redacted] would have refunded me my money, I would have been happy to update my review to reflect the fact that he was sincerely sorry for the trouble and made the proper adjustments to the bill and we both would be happy.As for the end of the response, I don't even understand it I only called the company a total of three times to follow up The response to my complaint says that the groomer acted per my instruction However, I did not instruct the groomer to injure ***'s elbow, or to dump hair trimmings in my parking lot I also did not instruct the groomer to leave the knot on ***'s ear, and I did not instruct the groomer to leave her unwashed or blow dried It is not just the cut that is unsatisfactory, it is the service from start to finish in it's entirety If there is any bully in this situation it is Fritzy's as they abused my dogs as well as my rights as a customer all the while, with my money in their pocket with little more than a meaningless "I'm sorry" If you read over the [redacted] reviews, or even the other Revdex.com complaints, it is easy to spot a pattern There is a common theme with each complaint, many of them being injuries inflicted on people's pets and unskilled groomers! Fritzy's lacks concern, moral responsibility and the manager's tone is extremely rude and condescending.At this point, it is obvious that no customer has ever successfully received a refund for their awful services, and I don't expect to be the exception But I will do my due diligence in order to try and prevent more pets from being harmed, and people being taken advantage of, emotionally and financially Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We are sincerely sorry to hear that [redacted] is not happy with the service her pets received and that the appointment went longer than anticipatedWe do not understand the comment about the groomer being new, given that she is certified in the services performed Independent of her status in the company, we expect to perform to the satisfaction of the customer, unless the customer’s requests are unsafe, unethical or added scope without added compensation As background, upon arrival it was observed that [redacted] had significant matting and would require extra care The price and length of the appointment offered are dependent on the condition of the petThe original quote was based on the representation that the pets had little to no matting, snarls, tangles, or debris in the coatThese issues require extra time and effort to groom [redacted] was offered options for removal of the matting She decided to have the matts cut out, but leave as much length as possible so she wouldn’t “be pink” This is commonly known as spot shaving Not desirable to most groomers, but is performed when the customer prefers it At the completion of each pet, the groomer had [redacted] review the work Specific to ***, the groomer offered to shorten the cut to even up the coat because she preferred not to leave it unevenIt was declined and the groomer was rewarded with a very nice tip Her appointment was on Saturday, May 30thWe received a message from her after hours on Sunday, May 31st, detailing her concernsWe made multiple, unsuccessful attempts to contact her by phone before hearing from her again on June 3rd During the conversation she stated that she had posted a review on *** Her [redacted] review distorts the facts, painting us in the worst light possible without noting the condition of her pets or the rapid response to her concerns (9:AM on June 1st) This was offensive given that she had not given us a chance to resolve her concerns And it is harmful, as she knows that other customers will be deterred from using our services as a result of her comments.Our process is simple Even though the groomer acted according to ***'s instructions, if the she had changed her mind and called and asked to have us even out the coat, we would have done so free of charge We always want our customers to be happy with our workWe love pets and want them to be happy, healthy and look fantasticWe do not claim to be infallibleIf a cut is not satisfactory and we are notified within a reasonable amount of time, we will happily send a groomer backWe would have been happy to do so in this case, but [redacted] has taken actions to intentionally harm us and as such negates a possible on-going relationshipWe performed the work and will not bough to the pressure of the bullie, so we will not provide a refund.This action is an extension of her outrage and she has taken it further by belligerent badg***g our customer service staff and attempting to overwhelm our systems with fraudulent e-mails from 3rd parties We appreciate the service that the Revdex.com provides, but in this case it is being used as a weapon We appreciate your sage advice in continuing to improve and managing issues such as this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I commend Fritzy's details on the transaction, however my complaints were very simple, the grooming was not performed as it should have been, the fact my cats nails were not trimmed was non-professional, in my opinion Regarding the telephone calls, I myself contacted them asking for the resolutions, he stated he would turn it over to the manager I never received a voice mail, I waited two days for him to get back to me, I would see no reason not to respond Regarding the non response to the calls they made are not true, my intent was to resolve this matter ASAP This is not the format to critize anyones experience or professionalism the work performed speaks for it's self Granted, the timing was very unpredicaable, considering the circumstancesIn conclusion, I have had my cat groomed many times and the first I have been unhappy with the work I had just moved to this areaI appreciate Fritzy's responding so quickly [redacted] ***
We are never happy if our customer is not happy We contacted [redacted] immediately after receiving an email complaint As is our practice, we wanted to return and perform the services to the satisfaction of the customer He was very nice on the phone and just wanted to vocalize his concerns He did not want us to take corrective action Also, according to our process, the groomer was made aware of the complaint The manager notes that the groomer was defensive, but agreed that to be better at interacting with the customer when returning pets to make sure that they are fully satisfied with our work We are more than happy to return to the customer and perform the work to his satisfactionI've included with my comments; the original receipt for the services and the notes from our database regarding the complaint
Thank you for notifying us of the action required to close the complaintUpon review of the rebuttal to our response to the complaint, we find that no additional response is beneficialWe appreciate your support and remain open to any guidance in best managing issues such as thisThank you, ** [redacted] , P.E.Fritzy's Pet Care Proswww.fritzyspetcarepros.comOffice: [redacted] Cell: [redacted]
We feel for [redacted] ***'s loss and absolutely want to make her a happy customer However, she has chosen to slander our employee, has been less than professional with our customer service department personnel and did not take advantage of our agreement to complete the service to her specifications in a timely fashion As background, we performed grooming services for her cat [redacted] on January 29th, between the hours of,08:35:AM --10:27:AM The services performed were cleaning her eyes and ears, clipping her nails, a full brush out, a sanitary clip extended to a full belly shave, teeth brushing, a deshedding treatment and a warm bath The retail value of the services was $ She utilized a $coupon and so paid a total of $ The groomer that performed the services has 20+ years of experience grooming cats and has a large clientele She had documented the steps required to properly groom [redacted] in her appointment notes including the need to shave out the matt on the neck line [redacted] sent an email on February 12th, at 11:AM (weeks after the appointment) stating that we had not cut all of the nails and that we had left a hole in the coat when we removed a knot We responded by voice at 11:AM, leaving a voicemail for *** She returned the call and it concluded at 12:15PM During the call, she stated her complaint as having the two elements; 1) not all of the nails were clipped, and 2) a knot had been shaved out of the coat on the neckline and she felt that it wasn’t necessary and looked bad on [redacted] Even though our policy is to alter cuts or perform secondary services within one week, due to the circumstance that her mother had passed, the customer service representative offered to send a groomer out to complete the nail trim and they agreed that there was nothing that could be done to change the outcome of the matt removal However, when asked when we could return to complete the nail trim, she stated that she would have to call us back to schedule a time [redacted] sent an email comment to us on March 12th, at 9:13AM (weeks later) stating that she was not happy with our grooming services We attempted to call her and left a voicemail [redacted] send an email comment to us on March 31st, at 8:53AM (months after the original services) asking for us to contact her The office manager called her at 9:07AM In the conversation, she was belligerent and demeaning She insisted that the groomer was “not professional” and that “she would never use our services again” The office manager was overwhelmed by her brutal verbal attack and told her that he would request a refund for her On April 3rd, 2015, the request was reviewed and denied because; 1) the services had been performed, 2) the warranty had been extended to provide corrective services but not utilized by the customer, 3) the customer had agreed to item as the remedy for the complaint, 4) the customer had reinitiated the complaint weeks later (weeks after the original appointment), but not returned our calls, and 5) the customer had reinitiated the complaint almost weeks later (months after the original services when the nails and coat would be fully regrown) and attempted to extend the complaint to include concerns about the quality of the bath and continued to assert that our groomer is not a professional and acted inappropriately with our customer service staff On April 7th, [redacted] was informed of the decision to deny the request for refund She would not let the customer service agent explain why, but again overwhelmed him and insisted that he provide direct contact with the manager responsible for making the decision The phone was transferred, but went to the manager’s voicemail and she choose not to leave a message On April 29th, (months after the appointment), [redacted] sent an email stating that she had complained to the Revdex.com Our policies are clear and we extended those benefits to [redacted] beyond our warranty period She chose not to use them in a timely fashion and in fact appears to be more intent on inflicting some level of pain on the company and its employees All over an (alleged) couple of nails missed while trimming and a small bald patch resulting in the removal of a matt (not put there by us) We appreciate the review of the Revdex.com in this matter and remain open to your sage advice in the handling of such matters
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have exchanged words with [redacted] the manager on the phone on Monday Snarky and generally unapologetic! He was supposed to call me back on Friday after I had emailed photos of ***, however the call never came.To be clear, my dogs were groomed Saturday, it took almost hours, double the estimated time Which left me late for work and in a hurry I could not inspect my dogs, or even have a minute to call Fritzy's to discuss the botched service I received until the very next day, Sunday They returned my message on Monday I was unable to answer or call back in between my two jobs until Wednesday They did NOT make multiple attempts to reach me, just one, and only one.Also, for clarification, the groomer DID in fact disclose to me that she was A NEW GROOMER Whether or not she is certified, I have no way of knowing, but that doesn't mean she wasn't new She did in fact tell me "I'm new so I'm still figuring out what clippers to use where" This is not a distortion of facts, this is a quote from the groomer's mouth.Yes, [redacted] was matted in placesNo, I did not want her shaved to the skin It was agreed that the knots ONLY be removed In essence, get rid of the knots while leaving as much hair as possible Upon speaking, rather arguing, with [redacted] he seemed to place the blame on me and even mentioned that I should take better care to brush my dog and not let her to get "so matted" Regardless of the method of knot removal, I don't think that means her entire coat should be uneven ALL OVER her body Rather, only where there were knots If you look closely at ***'s back you can see ridges from different random strokes of the clippers That, of all places, should be the most even.Fritzy's can not seem to look past the issue of matting, and continuously fails to recognize the MULTIPLE problems with the service as a whole that would warrant a refund with just about any other company in the world (also, to be clear I'm not even asking for a full refund, but for half)Excessively uneven coat, not just due to knot removalClearly unwashed, did not smell good, and brown left around the eyesClearly not blown out, her hair was left curly in places and straight in othersCut ***'s elbow and drew bloodLeft a knot in her earDumped hair trimmings all over the parking lotTook two and a half hours longer than quoted***, after forcing me to tears, did apathetically apologize and recognized the service should have been fixed somehow He "would've been happy to send someone out" had I not been so quick to leave a [redacted] review and Revdex.com complaintBut, I would be foolish to allow the same pet care "pros" to touch and potentially cut my dogs again [redacted] explained that I should have called sooner, then he would've fixed it I explained that I work two jobs, and he said "well I don't believe you" and laughed at me.In the reply to my review, you see the main reason they give for not fixing the problem was because they were not "notified within a reasonable amount of time" Is it my fault that there was no one to call me back on Sunday? Or when I called on Wednesday, is it my fault that there was no manager to speak with? Is it my fault that [redacted] did not call me on Friday like I was told? What is a reasonable time to this company? Whatever works best for them apparently I don't see anywhere on their site that says there is a time limit for requesting a refund, or a second appointment to fix the botched grooming.Fruitlessly, I essentially begged [redacted] to see that this is not acceptable and something should be done He would not do anything about it because I left a [redacted] review and a claim with the Revdex.com before speaking to him I tried to reason with him, explaining that making the situation right should not hinge upon whether I left a review or not It is my right as a customer to give my opinion and account of the services that the company provided He insisted that I "flamed" the company Unfortunately, it was not a flame at allAll I did was type up an account of the service I received I reviewed the service just like anyone would It is not flaming when someone gives their side of the story I wrote my review, not realizing it would be used against me as a reason to not refund the money I paid for a job poorly done Just because you see no future relationship with a customer does not excuse you for what was done in the past[redacted] did seem to agree it wasn't an ideal service provided But, stubborn as he was, would not do anything about it [redacted] frankly stated "no" and to that all I could really say was hang up because at the end of the day I knew [redacted] never had the intention of doing the right thing Obviously, $means more to him than just being a good person, let alone a good manager If I did that to someone's dog I would feel so awful the money wouldn't even be an issue But, welcome to today's world I guess[redacted] and the Revdex.com is here to help us stay away from bad business, not for a company to use as an excuse to penalize a customer and not refund someone money If [redacted] would have refunded me my money, I would have been happy to update my review to reflect the fact that he was sincerely sorry for the trouble and made the proper adjustments to the bill and we both would be happy.As for the end of the response, I don't even understand it I only called the company a total of three times to follow up The response to my complaint says that the groomer acted per my instruction However, I did not instruct the groomer to injure ***'s elbow, or to dump hair trimmings in my parking lot I also did not instruct the groomer to leave the knot on ***'s ear, and I did not instruct the groomer to leave her unwashed or blow dried It is not just the cut that is unsatisfactory, it is the service from start to finish in it's entirety If there is any bully in this situation it is Fritzy's as they abused my dogs as well as my rights as a customer all the while, with my money in their pocket with little more than a meaningless "I'm sorry" If you read over the [redacted] reviews, or even the other Revdex.com complaints, it is easy to spot a pattern There is a common theme with each complaint, many of them being injuries inflicted on people's pets and unskilled groomers! Fritzy's lacks concern, moral responsibility and the manager's tone is extremely rude and condescending.At this point, it is obvious that no customer has ever successfully received a refund for their awful services, and I don't expect to be the exception But I will do my due diligence in order to try and prevent more pets from being harmed, and people being taken advantage of, emotionally and financially Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We are sincerely sorry to hear that [redacted] is not happy with the service her pets received and that the appointment went longer than anticipatedWe do not understand the comment about the groomer being new, given that she is certified in the services performed Independent of her status in the company, we expect to perform to the satisfaction of the customer, unless the customer’s requests are unsafe, unethical or added scope without added compensation As background, upon arrival it was observed that [redacted] had significant matting and would require extra care The price and length of the appointment offered are dependent on the condition of the petThe original quote was based on the representation that the pets had little to no matting, snarls, tangles, or debris in the coatThese issues require extra time and effort to groom [redacted] was offered options for removal of the matting She decided to have the matts cut out, but leave as much length as possible so she wouldn’t “be pink” This is commonly known as spot shaving Not desirable to most groomers, but is performed when the customer prefers it At the completion of each pet, the groomer had [redacted] review the work Specific to ***, the groomer offered to shorten the cut to even up the coat because she preferred not to leave it unevenIt was declined and the groomer was rewarded with a very nice tip Her appointment was on Saturday, May 30thWe received a message from her after hours on Sunday, May 31st, detailing her concernsWe made multiple, unsuccessful attempts to contact her by phone before hearing from her again on June 3rd During the conversation she stated that she had posted a review on *** Her [redacted] review distorts the facts, painting us in the worst light possible without noting the condition of her pets or the rapid response to her concerns (9:AM on June 1st) This was offensive given that she had not given us a chance to resolve her concerns And it is harmful, as she knows that other customers will be deterred from using our services as a result of her comments.Our process is simple Even though the groomer acted according to ***'s instructions, if the she had changed her mind and called and asked to have us even out the coat, we would have done so free of charge We always want our customers to be happy with our workWe love pets and want them to be happy, healthy and look fantasticWe do not claim to be infallibleIf a cut is not satisfactory and we are notified within a reasonable amount of time, we will happily send a groomer backWe would have been happy to do so in this case, but [redacted] has taken actions to intentionally harm us and as such negates a possible on-going relationshipWe performed the work and will not bough to the pressure of the bullie, so we will not provide a refund.This action is an extension of her outrage and she has taken it further by belligerent badg***g our customer service staff and attempting to overwhelm our systems with fraudulent e-mails from 3rd parties We appreciate the service that the Revdex.com provides, but in this case it is being used as a weapon We appreciate your sage advice in continuing to improve and managing issues such as this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I commend Fritzy's details on the transaction, however my complaints were very simple, the grooming was not performed as it should have been, the fact my cats nails were not trimmed was non-professional, in my opinion Regarding the telephone calls, I myself contacted them asking for the resolutions, he stated he would turn it over to the manager I never received a voice mail, I waited two days for him to get back to me, I would see no reason not to respond Regarding the non response to the calls they made are not true, my intent was to resolve this matter ASAP This is not the format to critize anyones experience or professionalism the work performed speaks for it's self Granted, the timing was very unpredicaable, considering the circumstancesIn conclusion, I have had my cat groomed many times and the first I have been unhappy with the work I had just moved to this areaI appreciate Fritzy's responding so quickly [redacted] ***
We are never happy if our customer is not happy We contacted [redacted] immediately after receiving an email complaint As is our practice, we wanted to return and perform the services to the satisfaction of the customer He was very nice on the phone and just wanted to vocalize his concerns He did not want us to take corrective action Also, according to our process, the groomer was made aware of the complaint The manager notes that the groomer was defensive, but agreed that to be better at interacting with the customer when returning pets to make sure that they are fully satisfied with our work We are more than happy to return to the customer and perform the work to his satisfactionI've included with my comments; the original receipt for the services and the notes from our database regarding the complaint
Thank you for notifying us of the action required to close the complaintUpon review of the rebuttal to our response to the complaint, we find that no additional response is beneficialWe appreciate your support and remain open to any guidance in best managing issues such as thisThank you, ** [redacted] , P.E.Fritzy's Pet Care Proswww.fritzyspetcarepros.comOffice: [redacted] Cell: [redacted]