Frog Remodeling/Roofing Reviews (2)
This is in response to letter dated 08/15/ First, as I told you in our phone conversation, I do not know who *** *** is My company did do a REPOSSESSION of a vehicle owned by *** ***We went to Mr ***'s place of employment because we were unable to
locate the vehicle at the home address we had for himWhen we first arrived at his work,he was not there We started to load the truck on our flatbed wreckerMr *** arrived about minutes after we beganWe informed him that we had a repossession order for his truck from his lien holder*** ***, the person in charge of the repossession, showed him the repossession order and asked him if he wanted to give us keys so that we could put the truck in neutralHe said NOHe then walked awayWe finished loading the truck and leftThe truck was taken to our lot overnight and then delivered to *** *** Auto Auction the next morning
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I reject this statement is I have spoke with a Mr. [redacted] on the phone. He does know I am the wife of Mr [redacted]. He would not
answer the phone when my husband called. So I called another number to reach him a gentleman gave me his other number to call. but before I called it. He
contacted me. I had spoke to him and he told me information about how it was towed. The place of my Husband business whrer it was picked up. Also Mr [redacted] has witness of the truck being drug even though they were told by Mr [redacted] the doors were unlock for them to knock out of gear. Also they came
to place of work which has camera recording the whole thing. Also Mr [redacted] took Pictures of drag marks that were left. Mr. [redacted] and Wife [redacted] are responable for damages and what was taken from truck.
Also others who were helping with towing this truck. I feel like thy should have the integrity to admit there mistake and make it right.