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Frog Rock Golf & Country Club and Kerri Brooke Caterers

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Frog Rock Golf & Country Club and Kerri Brooke Caterers Reviews (1)

Review: In the month of April 2014 I contacted the business to reserve the venue for my upcoming wedding in May of 2015. I was able to speak with the owners daughter to set up an appointment to see the venue, and put a deposit down if my fiancé and myself agreed. We went to see the venue and put the deposit of $500 dollars on April 29, 2014. The original agreement was that we were going to wait until July to begin the planning because the daughter was going on Maternity leave. Well came July and I sent an email explaining that I would like to start the process of planning after my mother's funeral. I received an email for the condolences of the lost of my mother, but nothing on when the planning can begin. I then sent several more emails, called about twice a month, visited in person, with no success in getting anyone to speak with me. In the beginning of November I was able to finally speak with the owner who stated that he could not speak with me at that time because he was headed to a doctor's appointment, and that he will call me the following day. Three weeks went by before I was able to reach him again, in which he began having an attitude about my concerns of where the ceremony was going to take place. I in turned just asked for my deposit back, to which he said "I am not going to give you the deposit back, so you can just get that out of your head." I then in turned asked to meet with him in person on the following day which he said "I won't be here because I have to head to the airport, but I can meet Friday". On Friday, November 21, 2014 I called the facility to state that I was unable to make it because of a situation with my daughter. He then became upset because "I had him waiting there". I stated to him that I do not like his attitude toward me, and feel uncomfortable having my wedding at the Country Club and would like to cancel the venue. He then said "That is fine with me, and don't think you are getting the deposit back!" Then hung up the phone on me.Desired Settlement: My desired outcome is to just receive my full deposit back without anything extra. I do not want any other compensation, and definitely do not want my wedding to be held in that location. I feel uncomfortable with the attitude in which was giving to me, and wish to not have anything to do with the business.

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Description: Caterers

Address: 755 S White Horse Pike, Hammonton, New Jersey, United States, 08037

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