Froman Construction LLC

[redacted] Re: ID# [redacted] Dear Benita [redacted] , In less than one weeks tim this customer came into our store times spending 1-hours each timeHe also called the store times during that same periodWe spent time patiently answering his questions to the best of ou abilityHis first visit was on 4/when he traded in a 13" white MacbookHe did not disc ose that the battery was bad which cost us $to replace, nor did he provide a power supply fo this unit which is another $we are outHe then purchased a 13" Macbook Air from usOn 5/3/he returned the 3" Macbook Air under our day return policy stating that he wanted to upgrade and he purchased 15" Macbook ProiWe ran Apple hardware tests on the device he returned and found there ere no issuesWe then gave him notice that only two returns are allowed under the day return poli y unless there are extenuating circumstancesOn 5/4/this customer raded in an Ipad Airstating that it was so new he could return it to Best Buy but brought it to use subsequently called Best Buy as part of our possible stolen goods protocol and found that he had purc ased it there in January and it was past their day return policy so he provided us info ationOn this day he also returned the 15" Macbook Proistating that he thought the hard drive was 't goodWe tested this unit and found no issues and in fact another customer subsequently pur hased this unit and has been fully satisfiedThis same day he purchase a 15" Macbook Pro Retinaiwhich was locked in a glass case as a theft deterrentAs with all of hi other purchases we brought it out so that he could look at it, plugged it in, and booted it up for him to ryHe stated that the power pack was after market in front of myself and another employee but didn' say that it was a problemOur power supplies are a mix of after market and genuine, not"counterfe' ", and they aren't advertised as being original Apple power suppliesThen at checkout he noticed a sm speck on the screen and stated that he would bring it back within the warranty for a full replace entIt was explained to him by me in front of another employee that this would not be covered unde the limited day warranty, especially since he was aware of it at the time of purchaseOur products e pre-owned and therefore can have scratches and wear and tear, but they are tested at the fra chise wearhouse and then again by us to make sure that they are working properly or repairedWe al , obtain items from customers that sell them to usI immediately offered him a FULL REFUND at the time, but he refusedSolution: Will provide a refund if unit appears like when it left our store and is working properly after testingOR: Will swap the ower supply for Apple adapter and customer keeps the Pro Retina as isWe will not re lace the entire screen which is a $400-$cost for usAnother customer would be happy with the computer as is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The screen has already been replacedI was able to replace the screen win a brand new one from Apple for a total of $I have also purchased a replacement Genuine Apple ac adapter for a total of $I would like the total of $refunded, as the image retention on the screen was not disclosed at time of purchaseThey did show me the failed pixels on the screen at the time of purchase, but the image retention was not disclosedIn addition, the unit they mentioned having a bad hard drive was tested on a specialized data recovery machine that they would not have access toThe drive is faulty, but may not show as faulty on a mediocre software based testI have a full report on that drive, including the serial number if requiredAlso, the other worker at Experimac (Matt?) saw the error regarding he faulty battery I have photos of this error and the image retention on my current modelAgain, I am asking for the money I had to spend repairing this unit which is supposed to be under warrantyI can provide the receipts as wellThis unit now contains propriatary customer information, and I will not return it to them and have him start calling my customers like he called my bossI will also be contacting "Contact 6" with our local Fox News station if this refund is not forthcoming.
Regards,
Nicholas ***

[redacted] Re: ID#[redacted] Dear Benita [redacted], In less than one weeks tim this customer came into our store 3 times spending 1-2 hours each time. He also called the store 14 times during that same period. We spent time patiently answering his...

questions to the best of ou ability. His first visit was on 4/28116 when he traded in a 13" white Macbook. He did not disc ose that the battery was bad which cost us $40 to replace, nor did he provide a power supply fo this unit which is another $79 we are out. He then purchased a 13" Macbook Air from us. On 5/3/16 he returned the 3" Macbook Air under our 7 day return policy stating that he wanted to upgrade and he purchased 15" Macbook Proi5 . We ran Apple hardware tests on the device he returned and found there ere no issues. We then gave him notice that only two returns are allowed under the 7 day return poli y unless there are extenuating circumstances. On 5/4/2016 this customer raded in an Ipad Air2 stating that it was so new he could return it to Best Buy but brought it to us. e subsequently called Best Buy as part of our possible stolen goods protocol and found that he had purc ased it there in January 2016 and it was past their 14 day return policy so he provided us false info ation. On this day he also returned the 15" Macbook Proi5 stating that he thought the hard drive was 't good. We tested this unit and found no issues and in fact another customer subsequently pur hased this unit and has been fully satisfied. This same day he purchase a 15" Macbook Pro Retinai7 which was locked in a glass case as a theft deterrent. As with all of hi other purchases we brought it out so that he could look at it, plugged it in, and booted it up for him to ry. He stated that the power pack was after market in front of myself and another employee but didn' say that it was a problem. Our power supplies are a mix of after market and genuine, not"counterfe' ", and they aren't advertised as being original Apple power supplies. Then at checkout he noticed a sm 11 speck on the screen and stated that he would bring it back within the 90 warranty for a full replace ent. It was explained to him by me in front of another employee that this would not be covered unde the limited 90 day warranty, especially since he was aware of it at the time of purchase. Our products e pre-owned and therefore can have scratches and normal wear and tear, but they are tested at the fra chise wearhouse and then again by us to make sure that they are working properly or repaired. We al 0 , obtain items from customers that sell them to us. I immediately offered him a FULL REFUND at the time, but he refused. Solution: Will provide a 11 refund if unit appears like when it left our store and is working properly after testing. OR: Will swap the ower supply for Apple adapter and customer keeps the Pro Retina as is. We will not re lace the entire screen which is a $400-$500 cost for us. Another customer would be happy with the computer as is.