Front Desk Office Furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will return the entire product and expect a 100% refund on my credit card upon receipt of said product I will ship the product todayThank you for your help in this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will return the entire product and expect a 100% refund on my credit card upon receipt of said product.  I will ship the product today. Thank you for your help in this matter. 
Regards,
[redacted]

Cus[redacted]er left a message on 6/3/16 late in the day which we received on 6/6/16 when we collected voice mail.  We also received an email over the weekend or Monday which we responded to explaining how the process works and why we state with the proof that it will be as close as possible to the...

screen image.  Next thing cus[redacted]er did after threatening 5 attorneys was file a complaint with the Revdex.com (all on the same day).   Below is this correspondence (between the  ---- lines)  but you need to start at the bot[redacted] and work your way up: -----------Read from bot[redacted] up------------ From: [redacted] [mailto:[redacted]] Sent: Monday, June 06, 2016 11:02 AM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received. Pictures attached [redacted],I am sorry but no where does your proof open dialogue that the final product would resemble dirty camo. I will be reaching out to my council in Cincinnati where I currently have 5 attorneys in my immediate family. Unless you are willing to stand behind your reputation and proof of the product. I look for a quick response in this matter. [redacted]  Sent from my iPad On Jun 6, 2016, at 9:18 AM, [redacted] <[redacted]> wrote:[redacted], The sublimation process works by turning ink into a gas. That gas is absorbed into the fabric and the design is therefore dyed. During this process the color will change. Comparing the image on your screen to the actual product is not something we advise as it will not be an exact match. As I stated in my proof email, “What you see in full color will print in same (as close as can be matched) on the slap wrap coolies.” The proof is meant to give you an idea of what the print will look like, not to provide an exact match. I’m sorry you are not happy with the outcome, but it is the best that can be done using the art provided and the sublimation printing process. [redacted] From: [redacted] [mailto:[redacted]] Sent: Friday, June 03, 2016 4:03 PM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received. Pictures attached <image001.jpg> <image002.jpg> Sent from my iPhone On May 20, 2016, at 3:37 PM, [redacted] <[redacted]> wrote:Approval received. Thank you. [redacted]Cincinnati, OH  45211Office [redacted]Fax [redacted] From: [redacted] [mailto:[redacted]] Sent: Friday, May 20, 2016 4:35 PM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received Thanks [redacted], I approve the sample and look forward to receiving them in a couple of weeks [redacted] Sent from my iPad On May 20, 2016, at 2:48 PM, [redacted] <[redacted]> wrote:[redacted], We do not store payment information so I will need it again. Payment form is attached. [redacted]Cincinnati, OH  45211Office [redacted]Fax [redacted] From: [redacted] [mailto:[redacted]] Sent: Friday, May 20, 2016 3:40 PM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received Looks great. Can you charge my card the extra 9 or so $ Sent from my iPad On May 20, 2016, at 10:55 AM, [redacted] <[redacted]> wrote:[redacted], See attached art proof revision. Please advise. [redacted]Cincinnati, OH  45211Office [redacted]Fax [redacted] From: [redacted] [mailto:[redacted]] Sent: Friday, May 20, 2016 11:50 AM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received Sorry for all the confusion I forgot that I never sent you the original which is in color. I'll attach that and let me know if that will work <image001.jpg> Sent from my iPhone On May 20, 2016, at 10:08 AM, [redacted] <[redacted]> wrote:[redacted], I apologize. I forgot to decrease the quantity. The total due is only $9.50. If you prefer to use a different logo or background that would not add anything to the cost. Full color process allows for any amount of colors. [redacted]Cincinnati, OH  45211Office [redacted]Fax [redacted] From: [redacted] [mailto:[redacted]] Sent: Friday, May 20, 2016 11:02 AM To: [redacted] <[redacted]> Subject: Re: Order number [redacted] received If the order is reduced to 200 units what is the total cost?  Would it cost more if we used the color rather than the black-and-white?  I think that it looks nice with the shading I was just wondering. [redacted] Sent from my iPhone On May 20, 2016, at 9:56 AM, [redacted] <[redacted]> wrote:[redacted], Thank you for your order!Attached is a PDF proof of the art to be printed on your order of slap wrap coolies detailed below.What you see in full color will print in same (as close as can be matched) on the slap wrap coolies.The art shown in this proof is what will print on the coolies (check spelling, layout, and inclusion of information).Your artwork has been maximized as much as possible to flood the entire surface area of the slap wrap coolie.Please review the proof carefully because this is what will print on your order.We strongly advise printing the PDF at 100% (Actual Size), as this will give you an indication of imprint size but not necessarily imprint clarity depending on the printing process.Production time will take approx. 8 to 10 business days and will begin after we receive your final approval.Please reply to this email with your approval to begin production or needed changes. Also, if approved, complete the attached authorization form for $125.00 and fax or email back to us.The item you are ordering is linked below:[redacted]Cincinnati, OH  45211Office [redacted]Fax [redacted] -----------Read from bot[redacted] up------------ We never had any more of a chance to respond to the issue at all.  We are willing to offer a 50% refund and she can keep the product or a full refund if she returns the product to us.