Front Range Auto

Tell us why here...I understand Ms [redacted] frustration and I know how she feels however this problem has absolutely has nothing to do with Front Range AutoShe purchased this Aspen on 10/17/when she took delivery there was no noise in the engine and it passed emmisionsOn 10/31/we replaced transmission cooler lines at no charge to her and on 12/02/we replaced the battery and the altternator also at no chargeWe value Ms [redacted] as a customer like all of our customers and we do try to help even after she signed three documents as is no work promised, a due bill that says we do the first oil change otherwise sold as isand a Front Range Auto is not responsible for any repairs that may be needed after the saleMy conversations with Ms [redacted] which has been or have been professional and polite and have tried to be helpfulTo my knowledge the first I heard of this problem was last week when she sent an emailI called her as soon as I recived the emailShe told me her car was making noise a loud noise so we agreed for her to get it to bending wrenches so they could look at it.When it arrived at the shop I called Ms [redacted] and informed her that I would send our warranty adjuster to look at her Aspen and they would want her oil change recordsShe told me her son and herself did the oil changes I told her thats ok I would just need the receipt's for the oil and filterShe said she didn't think she kept them so I asked what else had the done she said they replaced the oil sending unit I asked for that receipt again she said she didn't think she had it.She told me she would look for them I have nerver recieved them as of todayBending Wrenches inspected the Aspen their finding was the oil sending unit was improperly installed and was cross treaded and the Aspen had been run without oil which caused internal damage hence the loud noiseEngine needs to be replaced that is exactly the information I gave to Ms [redacted] Depending on the engine because they are priced anywhere from to plus labor I offered to help her so she would only pay around she declined and has stoped communicating with Front Range AutoI can forward to you any documents you would like such as the As is , the due bill , A ststement from the inspection.Thank You [redacted] ***GM

Tell us why here...I understand Ms. [redacted] frustration and I know how she feels however this problem has absolutely has nothing to do with Front Range Auto. She purchased this Aspen on 10/17/2015 when she took delivery there was no noise in the engine and it passed emmisions. On 10/31/2015 we...

replaced transmission cooler lines at no charge to her and on 12/02/2015 we replaced the battery and the altternator also at no charge. We value Ms. [redacted] as a customer like all of our customers and we do try to help even after she signed three documents as is no work promised, a due bill that says we do the first oil change otherwise sold as is. and a Front Range Auto is not responsible for any repairs that may be needed after the sale. My conversations with Ms. [redacted] which has been 2 or 3 have been professional and polite and have tried to be helpful. To my knowledge the first I heard of this problem was last week when she sent an email. I called her as soon as I recived the email. She told me her car was making noise a loud noise so we agreed for her to get it to bending wrenches so they could look at it.When it arrived at the shop I called Ms. [redacted] and informed her that I would send our warranty adjuster to look at her Aspen and they would want her oil change records. She told me her son and herself did the oil changes I told her thats ok I would just need the receipt's for the oil and filter. She said she didn't think she kept them so I asked what else had the done she said they replaced the oil sending unit I asked for that receipt again she said she didn't think she had it.She told me she would look for them I have nerver recieved them as of today. Bending Wrenches inspected the Aspen their finding was the oil sending unit was improperly installed and was cross treaded and the Aspen had been run without oil which caused internal damage hence the loud noise. Engine needs to be replaced that is exactly the information I gave to Ms. [redacted]. Depending on the engine because they are priced anywhere from 2000.00 to 6000 plus labor I offered to help her so she would only pay around  3000.00 she declined and has stoped communicating with Front Range Auto. I can forward to you any documents you would like such as the As is , the due bill , A ststement from the inspection.Thank You[redacted]GM