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Front Range Mile Hi Booking Agency Inc

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Reviews Front Range Mile Hi Booking Agency Inc

Front Range Mile Hi Booking Agency Inc Reviews (56)

Initial Business Response /* (1000, 5, 2015/05/07) */
I apologize for any unhappiness with the service you receivedThis is the first we've heard you had any issuesIf you ever have any questions, comments or concerns about our service, just contact our company and we always address your
concernsYou can contact customer service at XXX-XXX-XXXX or email ***@milehiservices.comWe do offer a day guarantee on all of our servicesWe simply ask that you give us a chance to address your issue before contacting the Revdex.comI would love to discuss with you the concerns you have, please call me directly at XXX-XXX-XXXXx~ *** ***~
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emails between myself and *** *** regarding this issueSo this is not the first time they heard of thisI have an email when I brought this to their attentionOne from April 29, and April 30, Again, the company was scheduled to Aerate, Fertilize and OverseedThey only performed the aeration so I am only wanting to pay whatever they charge for an aeration.To say that "this is the first time hearing of this" is concerning since I have the email correspondence between *** *** and myself
Final Business Response /* (4000, 13, 2015/05/20) */
*** ***, I really do want to get this resolvedOur crew says they provided the serviceYou say you have videotape showing they did not, I have requested this tape in writing and in a voicemail to youOtherwise, we would fall back on the day guarantee and we would be happy to come back out and redo the serviceI believe our offer of resolution is a very reasonable attempt at resolving your issue
Final Consumer Response /* (2000, 15, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please finish the service as requestedI have a video file not tapeI have forwarded to *** *** at *** *** *** ** for their investigative reportingSince I paid another vendor on service date of 04-30-2015, we need to wait weeks for new fertilizer and over-seedingI am out of town for next weeksPlease make appropriate scheduling per your day guarantee

Im very sorry to hear you have declined our offer to discount your service based on the claims that you have made about your experience. When I spoke with the Mrs.on the phone I NEVER EVER said she should have read the contract, to bad too sad. And to see that is being said is very sad and frustrating because when she first called me, I immediately apologized and offered to send a different technician out there to redo any vents that need to be redone and do any vents that may have been missed. We have tried our very best to try and resolve this issue by offering a redo AND a discount. In a final attempt to resolve this issue, I will offer a 50% discount off the entire service. Our offer to send a different technician out to redo any vents still stands. Again, my most sincere apologies that you were not happy with the service performed and our attempts at trying to take care of the issue.

On March 7, 2017 was the very first time we have ever received communication from [redacted] requesting that the email he gave to us be removed from our newsletter. In addition, I contacted our email marketing company, and they had not received any request from [redacted] and [redacted] has never clicked on the...

unsubscribe link provided at the bottom of his email. On March 7, 2017, upon [redacted]'s request, we removed his email from our newsletter database. He simply needed to submit an unsubscribe request or click on that unsubscribe link provided. That request was honored on March 7, 2017 and I confirmed this on March 7, 2017. The email "[redacted]" has been removed. If there is anything else I can do, please feel free to contact us at [redacted], all you have to do is ask. We thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I discussed this problem with Miss [redacted] at length last spring and she conveniently does not recall it. I can only surmise that she has so many complaints to process that it gets tough to remember. She kept claiming that she sent a crew back out to perform the aeration in the backyard , which they couldn't access so they had fixed my concern for free. They accepted and cashed a check for $80 for the services not originally performed and she kept calling and emailing me after I requested she desist, wanting me to say she's right and I'm wrong and wanted an apology for wasting her valuable time. Sorry, but have been in sles and customer service myself for years and never found it to be good practice to further irritate and already irritated customer. I find their phone calls and flyers taped to my door, and picking up flyers blown off of neighbors doors to be a continued annoyance.If I find more loose flyers blowing about my property, I will contact the city about littering as it seems a simple verbal request goes nowhere with this company!
Sincerely,
[redacted]

I apologize for your unhappiness with the service you received and any issues while trying to attempt to resolve this for you. To clarify we did complete the fertilizer and overseeding service on 4/8/16 and then we went back out again on 4/15/16 and did the service again for you at no additional...

charge. You and I spoke on 4/18/16 and explained to you that I would put in the fertilizer/seed refund request to the owner and once approved would get that mailed out. The refund was approved on 5/3/16 and a check will be mailed on 5/10/16. I do appreciate you allowing us to resolve this issue for you.

I am very sorry to hear of your experience. I spoke with the technician who states he provided the work, but if you were unhappy with the work provided he would be happy to go back out. In the meantime, I have waived the fee for services rendered. If there is anything else I can do for you, please...

let me know. And anytime you have any questions, comments or concerns, just contact the business and ask for a manager, and they will always get you taken care of. Thank you for taking the time to provide your feedback.

I just wanted to say I am so very sorry for my data entry error, I accept full responsibility for my error. I have corrected this error. Again, my apologies. Thank you for bringing this to my attention. If there is anything else I can do for you, just let me know. [redacted]

I apologize for any miscommunication and errors we may have made with scheduling. I'm happy to discuss this issue with you, I'm a manager. Just give me a call at ###-###-#### ~[redacted]

I apologize for our error in scheduling the wrong service, this is the first we have heard this happened. If you ever have a question comment or concern, all you have to do is call the company, and a reputable company will address the issue right away. Again, my apologies, we did not realize you...

wanted plug aeration instead of liquid aeration. We even sent a confirmation email on 6/7/2017 at 3:31:14 confirming your order, we try our very best to avoid errors but understand sometimes they happen, but if you let us know, we will always make every reasonable attempt at resolving your issue. Even though we did confirm your order and did complete the service as we thought it was ordered, Ive gone ahead and waived the fee for services rendered in an attempt to resolve this issue. If there is anything else we can do, just contact us at [redacted], were happy to address any issues you may have. I will email you a $0 balance to your email to verify the work we did is FREE! Thank you, have a great day! ~[redacted]!

I'm very sorry that we had to postpone your appointment from 9/26 to 9/28 due to rain, but we have to put the safety of our technicians first, especially when using heavy equipment. I do not show that the last 3 years there were issues, but I apologize if that is in face the case. I understand...

mother nature can be an inconvenience and we try our very best to get our customers taken care of as soon as possible when there are scheduling issues. My apologies for the inconvenience and frustration as we deal with these weather delays. Since you did not pay for service, a $49 refund is not due, however, I would be happy to discuss what we can do for you as compensation due to the inconvenience if you would like to give me a call at 303-778-1000. I thank you for taking the time to write to us to let us know how we are doing, and again, apologize for the weather delay.

I'm very sorry to hear you were not happy with the service you received and how you interpreted how things happened. Your satisfaction is very important to us, and I apologize you state you are not happy with the work we provided. If you are not happy with the aeration fertilizer and overseeding we...

would be happy to come out and do the service again for you, not willing to do it for free, but happy to come out and do it again or settle for a 50% discount for the services that were provided since you are stating you were not happy with the work. In regards to the air duct cleaning, per the contract, you opted to have 10 vents cleaned and paid just $80 ($79 for up to 10 vents). You signed that you were satisfied with the service, but if you are not happy with the cleaning of the 10 vents, we are happy to go back out and do the service again for you. Again, my apologies you were not happy with any work we provided for you, but do appreciate you taking the time to provide feedback. I do hope you consider our offers of resolution and allow us the opportunity to resolve these issues for you. Also, if you need a copy of the paperwork for air duct cleaning you signed stating you were happy with the work provided, please let me know, Im happy to email a copy to you. Thank you.

Im very sorry to hear you were not happy with the services provided and that our technician missed any vents. I did talk to the technician and he apologized for the misunderstanding and stated he thought he did clean all vents in the house and even offered to go back inside and check and she told...

the technician he didnt need to. When I spoke with the Mrs. today, I offered to send a different technician out to the property to complete the missed vents. She declined the offer and demanded we waive the entire fee, that the service should now be free. I again apologized for the inconvenience, and stated I could not do the whole service for free but I did offer to do the missed vents or discount the already discounted service fee since two vents were not cleaned. I understand they are still requesting free service but I am unable to honor that request, but my offer to send a different technician to clean the missed vents, or discount the  missed vents still stands. They paid $10 for each additional vent, so I have issued a $20 credit on their balance. I do hope they accept our offer. If they need a copy of the signed agreement, please let me know, and I can submit that for review. Again, my apologies for the inconvenience.

Im very sorry to hear of your experience with our company. I'd love the opportunity to discuss this issue with you and try to resolve this issue for you. Just contact me at ###-###-####, ask for [redacted]

A refund was issued to [redacted] on his credit card on 1/28/16. Please see a screenshot below of [redacted] payment history. Let me know if you have any questions.

I apologize for the missing your initial service appointment. I did call and leave a voicemail about the situation and apologized for the inconvenience it caused. I completely understand your frustration, it was our error. And then, of course, it snowed that following Monday. When you and I spoke on...

the phone regarding the situation, I offered a discount due to our error, and you declined our offer and said you would be using a different company. Again, my most sincere apologies, our offer of a discount still stands, I do hope you accept my apology for this mistake.

Complaint: [redacted]
I am rejecting this response because: And again, no one else has put chemicals on my lawn.  I hear plenty of excuses and attempts to blame other things.
Sincerely,
[redacted]

Im very sorry to hear we had access issues when it was time to get into your backyard. I'm very happy to discuss this issue with you and come to an agreement on resolution. It should be pretty simple since we have flat rate pricing. Just give me a call at [redacted]. Anytime you have an issue...

with a company, if you contact the company and ask to speak with a manager, a reputable company will discuss resolution, then no need to involve the [redacted] Revdex.com. But I do appreciate your feedback and look forward to your call so we can discuss a resolution. ~[redacted]~

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: On November 10, 2016, Mile High agreed through the Revdex.com to accept $39.00 as payment in full. However, Mile High continues on a daily basis to bill me for $79.00 plus a $15.00 late fee. Multiple emails to Mile High have gone unanswered.
Since I have wasted untold hours dealing with this business, I expect my bill to be cancelled.
Sincerely,
[redacted]

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