Initial Business Response / [redacted] */ I am very sorry to hear you had problems with the sprinkler blowout service we provided to youThis is the first I've heard of this issueIf you contact customer service at XXX-XXX-XXXX and explain the situation they will absolutely address your issue and explain our warrantiesIf they are ever unable to resolve your issue, a manager would then address the issue and a manager will make sure it is resolved for you I'm not sure if the damage to your system is due to an improper blowout or if the system was turned on too early in the spring and damage due to freezing from thatBut it is definitely something we can look into and hopefully get resolved for youJust give me a call at XXX-XXX-XXXXxand we can discuss your issueI look forward to resolving this for you Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I have previously called the business on occasions as well as emailed them of the issueIn all circumstances I was told that someone would call me back at my contact information, yet no one ever did The system was never turned on prior to discovering the burst pipe that connected the blowout preventer from the underground sprinkler boxesI should also mention that when I went to investigate the sprinkler boxes that the drains had not been opened up as common practice in sprinkler blowoutsThe prior year when turning back on my sprinklers I found the drains to be open, and I had to shut themWhen inspecting this year, they were still closed Final Consumer Response / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have yet to received the check I was told was put in the mail last weekOnce received and cashed I will mark this resolved Final Business Response / [redacted] */ Check #XXXXX for $was mailed on 5/20/
Initial Business Response / [redacted] */ I am very sorry to hear you had problems with the sprinkler blowout service we provided to youThis is the first I've heard of this issueIf you contact customer service at XXX-XXX-XXXX and explain the situation they will absolutely address your issue and explain our warrantiesIf they are ever unable to resolve your issue, a manager would then address the issue and a manager will make sure it is resolved for you I'm not sure if the damage to your system is due to an improper blowout or if the system was turned on too early in the spring and damage due to freezing from thatBut it is definitely something we can look into and hopefully get resolved for youJust give me a call at XXX-XXX-XXXXxand we can discuss your issueI look forward to resolving this for you Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I have previously called the business on occasions as well as emailed them of the issueIn all circumstances I was told that someone would call me back at my contact information, yet no one ever did The system was never turned on prior to discovering the burst pipe that connected the blowout preventer from the underground sprinkler boxesI should also mention that when I went to investigate the sprinkler boxes that the drains had not been opened up as common practice in sprinkler blowoutsThe prior year when turning back on my sprinklers I found the drains to be open, and I had to shut themWhen inspecting this year, they were still closed Final Consumer Response / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have yet to received the check I was told was put in the mail last weekOnce received and cashed I will mark this resolved Final Business Response / [redacted] */ Check #XXXXX for $was mailed on 5/20/