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Front Range Mobile Community, LLC

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Reviews Front Range Mobile Community, LLC

Front Range Mobile Community, LLC Reviews (4)

Initial Business Response / [redacted] (1000, 6, 2016/06/10) */ We are a highly respected and sought after hot rod shop [redacted] That being said, we are professional and committed to our work at all timesIt was brought to our attention that an employee was unprofessional and perhaps even rude to [redacted] on the phoneAs soon as we were aware of the situation, said employee was stripped of all customer relations and sternly reprimandedA formal apology was also given to [redacted] from usAs for her carWe completed her original contract and actually went above and beyondHer $ [redacted] contract ended up being a $ [redacted] jobWe continually tried to please her and did extra work, as we usually try to do for our valued customersAgain, we pride ourselves on our custom jobs, as we are the only shop around that does what we doIt should also be noted that because of the speciality work we perform, we ALWAYS tell our customers that the "finish" date is a guidelineA customers vehicle may be finished earlier or later than anticipated, but everyone walks out our door knowing this and agreeing to itOur care and attention to detail is matched by none and all our customers are welcome to stop by the shop whenever they like to check on the progress of their vehicleWith regards to [redacted] , we have several before and after pictures that we are more than happy to forward to the Revdex.com and anyone else that would like to see themWe honestly feel that [redacted] would not and [redacted] be satisfied in any aspect pertaining to her carWe completed all the contracted work and as mentioned above, about $ [redacted] in extras that we never even eluded to her paying forWe requested [redacted] to sign a completed contract form when she picked up her car (as we do everyone), just as she signed a contract to start work when she delivered her car to usShe refused to sign the form and drove her car away [redacted] We know that we finished all work we were hired to do and we feel that [redacted] actually did get away with something for nothing at our expenseWhich we were happy to do at the timeCustomer service and elite work is what we pride ourselves on [redacted] As far as we are concerned, her car is completed and she has itOur involvement with [redacted] and her [redacted] is finished[redacted] I have actually included a few before and after pictures of the [redacted] in question Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) After reading the response that [redacted] has written, I realize how futile it is to try to reason with him, as he fabricates things as he goes alongI have paperwork with his signature and initials on the work that was supposed to be done, and out of the seven items listed in the original contract (I sent you a copy of when I filed) four of the items were still not completed when I picked it upI was able to finally pick up the car last Tuesday though, but since then have discovered a new set of concerns After corresponding with [redacted] on [redacted] , I was told the car was ready to be picked up on TuesdayWe made the 300km drive to his shop in [redacted] I was also told that he did not and would not replace the headlights or the rear break lights, which were mentioned both in the original contract as well as the second list of "Car Concerns" that I provided when I dropped off the car last November [redacted] He signed and initialed the Car Concerns sheet in agreement to do that workAs a result, I ordered both the headlights and the rear tail light on my own (receipts provided), and paid for them a second time, as I just wanted my car back as stated in the original complaint When I arrived to pick up my car, [redacted] was cordial [redacted] Upon initial inspection of the car, I noticed that the trim pieces under both the rear windows were out of placeI pointed this out and my husband also pointed out that the front skirt trim was also missing a screw and hanging down.(We have had to install approx- screws from loose panels since picking up the car so they wouldn't fall off.) [redacted] called one of his employees to install the three screws we noticed on the lot( [redacted] ) [redacted] also pointed out that they had 'lost' the antennaHe mentioned that I [redacted] get one cheapHe proceeded to show us the inner trunk areas and wheel wells which this time were painted properlyThe photos that [redacted] had sent to you as the "before" pictures were taken AFTER he initially gave me the car back last July and I had paid $ [redacted] for a paint job which was supposed to have "Any and ALL rust removed"In his rebuttal, he keeps stating how "professional" his company is, yet the photos speak for themselves[redacted] The inside door panels were not fixed [redacted] As stated in the "Car Concerns" letter dated (and backed up with photos) there was nothing wrong with the driver's side to begin with [redacted] Even though I noticed that immediately when I got into my car, I just wanted to get out of there as fast as I ***While I like to keep my car nice, I am not fanatical about it and I knew it was time to cut my losses and move onI would fix it later I was NEVER approached regarding any type of sign off or release on my carNeverHe shook my hand and we leftI did ask for the paint codes three times though and while I was provided with the red color that was on the "Car Concerns" sheet that we had both signed, he never gave the black color code[redacted] After a day or so, it occurred to us that we would need to re-torque the tiresThis is typical since they were removed for the painting processIt is customary to re-torque the wheels approximately 100km after the initial re-installationSince my wheels came with a special lock lug to prevent theft, a "key" is needed to install and remove themI looked in the glove box for the key, and discovered that it was missingAll that was there was the plastic envelope that it came in My husband looked to check the wheels and much to our dismay, we discovered that many of the lugs on the back wheels [redacted] be removed by HAND! On the rear, passenger side tire, the wheel was held on by only FOUR loose lug nuts and the lock nut was missing altogetherThe rear driver's wheel was also held on with loose lugsThe lock one was able to be removed by hand [redacted] Upon arriving home, I immediately tried to email and call [redacted] to get my "key" backIf I had a flat tire, I would have to get towed or get the lug cut off, as it is the only way you can remove it without a key He didn't answer the phone, but about minutes after I tried to call, his girl called back to see what I wantedI explained to her the issue [redacted] Fortunately, I found the code to the "Key" and lock nut in my paperwork from the car and I ordered it from the manufacturer(Bill and proof of payment is attached) Hopefully this will end this nightmare with this shop My prime goal was [redacted] to get my car back after nearly eight monthsThis is my ONLY carI am not a wealthy woman, but I take care of what I have and I NEED my car to function in daily lifeWhen I approached his shop, I told him that my budget was $ [redacted] and if it went a LITTLE over, I [redacted] probably do thatI was promised a full, color-change paint job with "any and all" rust removed, full sand down and epoxy primer, and a couple of additional things such as the headlightsI thought for that money that it would be worth it to doI trusted that he would honor his contractHE wrote those promises into the contract that HE provided The work was not done initially as stated in my original complaintI believed I should give him a chance to make it right, as he said that he fired the painter that did the poor workBut the bottom line is he is the boss and he was the one that handed me the keys to that rusty car after the first attempt The wheel incident is a safety issue - not just a cosmetic issueI want nothing more to do with this shop as I stated in when I filed my reportI only wanted my car back and I have it [redacted]

Dear Ms. [redacted]:   This office represents Front Range MHC, LLC (“Front Range”).  This letter is in response to the complaint filed by [redacted] on or about March 30, 2017.    First of all I want to state that Front Range MHC and [redacted], the Resident Manager,...

categorically deny each and every allegation made by Mr. [redacted].  Second, Mr. [redacted] is making blatantly false statements about Mr. [redacted], Front Range, and the status of any legal relationship between them.   Front Range has no privity of contract with Mr. [redacted] or [redacted] and did not have any lease or contract with the complainant at any time during this alleged dispute.  Mr. [redacted] states that Front Range “breeched (sic) our lease contract for Two(2) months…”  However, there is no breachable lease agreement between Mr. [redacted] and Front Range.  Mr. [redacted] is a minor and no enforceable contract can exist between the parties.  The lease for the Lot in question, [redacted], was between Front Range and [redacted] both of whom are deceased (see attached Lease Agreement).  Front Range offered to transfer the lease into the name of the proper title holder of the lease, but was never presented with a valid proof of transfer of title, and did not receive any application to proceed with that process.   As for the allegation that Mr. [redacted] was “made aware of our stipulation about our rent due a death that occurred and didn’t give time have Mobil home transferred into name (sic)…”  I can state that I was the attorney who sat down with Ms. [redacted] and Mr. [redacted] on March 21, 2017 and went over the terms of the Stipulation (attached), which they accepted.  Even though Front Range had no obligation to offer a stipulated settlement of the unpaid rent issue with the heirs of the [redacted], I was instructed to help Mr. [redacted] and his family out by accepting the rent payment from them.  The term of the Stipulation clearly stated that the back due rent and fees in the amount of $1,106.41 needed to be paid by 12 noon on Friday, March 24, 2017.  When   they did not pay on time, I left a voice mail for Ms. [redacted] on March 24, 2017 stating that they could bring the funds into my office on Monday, March 27, an additional 3 days, but no one paid the past due rent.  My office then proceeded with the FED for the mobile home.   In addition, at the meeting on March 21, 2017 Ms. Von Ostrand[redacted] stated that the Mobile Home title was already transferred to Mr. [redacted], which was clearly untrue.    The issue regarding the payment portal is interesting, since it implies that Mr. [redacted] had the monies in hand on March 9, 2017, but was unable or unwilling to pay on March 24, 2017 when I set that date as the deadline for payment.  The 3 “grace days” extension to March 27, 2017 also did not result in any payment.  In any event, Mr. [redacted] is mistaken:  The payment portal closes after the 5-day Notice to Cure or Quit expires, which was on March 11, 2017.  If a full payment was attempted on March 9, 2017 it would have been accepted.   The Revdex.com should know that this dispute could have been resolved at any time with the timely payment of the $1,106.14 March rent due and owing to Front Range and that Front Range was committed to assisting with a smooth transition of the [redacted]’ home into a new lease for the [redacted] family and even gave them an additional 3 days to pay.  However, Front Range has no obligation to allow people to live rent-free or to violate Rules and Regulations regarding registration of occupants and the legal transfer of title to a new leaseholder.    Please contact me if you have any questions or need additional information.   Sincerely,   [redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
I am attaching the letter that went out with the new Lease on March 25,2015 cover the changes to the Lease that went into effect on June 1st. As a courtesy we have sent out a letter reminding the residents that have not paid the late fees are...

added by the close of business on the 3rd day on the month. This is also attached, as well as a neon colored sign on the door, above the drop box, and the window next to the drop box for rent. We have only had the office window broken and the old box broken into. since that time we have added a new box with thing on the inside to prevent dishonest people from trying to get the checks with things to go in from the slot, we have also added a taller box with re-enforced hardened steel cross over bars on the inner door and disc locks on the end of each. As we all know if a thief wants to get something bad enough the will. But we feel we have done a lot to protect the checks being dropped. I have many of our ^00 households tell me they see something from the office they just throw it away so they did not know there was a new lease. I also put the letter on the door the first day of June to remind people. It was enlarged to the size of the door itself, as well as I have a person go door knocking after hours to try and help residents save the late and legal fees. As a manager I can only enforce the new rules and Lease, I do not make them I am just asked to ensure they are being followed. I feel I have went over and above my duties to be sure everyone was aware the new lease has been in effect for the last three months. [redacted] was and is aware of this because she complained about it in June when she brought her rent up last month as well. We even called other business like our in the surrounding area and they have had this same payment time for awhile now. Our office hours have been the same for at least twenty years that I know of maybe longer. Again I am only the manager not the owner, I do not make the rules I am only asked to enforce them. It is no different than any business, city or State agency policies,rules , and laws change it is a part of life and we don't always agree with them but we have to follow them.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The notice that lot rent is 10% if late shows no date stating on the 3rd at 4pm it is officially late. This date would help residents or is the date to change at your will. Also they are towing cars that are in the visitors lot and there is not anything in the lease stating that visitors are not allowed to park over night. My grandson parked in the visitors lot for one hour and it was towed in the afternoon for parking in the visitors lot. Sounds like the rules change at the request of the manager. I understand they are the management company but they should also follow the rules.
Final Business Response /* (4000, 10, 2015/08/20) */
In the high lighted paragraph it clearly shows rent is due by the close of business the third day of the month. [redacted] moved onto the property XX-X-XXXX which is 17 years I don't know how she comes up with 24 years. In the 17 years she has lived here there have been several adendums to the lease and rules, as well as updated leases. I have residents come in daily to get a copy of the lease. We have never refused anyone a copy of thier lease. As I stated I have went over and above what is required of me as a manager to ensure everyone was aware of the changes to the lease with almost 600 homes on the property I try to keep everyone up to date. All I am required by law is to mail it out and have a Affidavit of mailing noterized showing it was mailed out on [redacted] Again as I stated in [redacted] I had the IMPORTANT NOTICE letter enlarged to fill the whole front door as a reminder. I was even able to get that first months late fees waived since a few people claimed they did not receive the new lease in the mail. In that notice it also states the rent will be late as of the close of business the 3rd of the month. That notice is also taped to our countertop at the window to date. I am sorry she misplaced her invoice but why is that our fault. It is just like if she got a ticket from a police officer and said I didn't know that was a law she would still have to pay the fines and fees for that. Or If she broke a company policy at work and said I wasn't aware that was the policy she would still have to suffer the consequences of that. For someone that has lived here so long she is aware that rules and leases change and have been for years it is not different just because I am the manager. Again I feel I have went above what is required by law to help ensure everyone knew the new lease and rules have been in effect for over three months now. Attached is a picture of the notice that is still on our counter top at the window.

Initial Business Response /* (1000, 6, 2016/06/10) */
We are a highly respected and sought after hot rod shop. [redacted] That being said, we are professional and committed to our work at all times. It was brought to our attention that an...

employee was unprofessional and perhaps even rude to [redacted] on the phone. As soon as we were aware of the situation, said employee was stripped of all customer relations and sternly reprimanded. A formal apology was also given to [redacted] from us. As for her car. We completed her original contract and actually went above and beyond. Her $[redacted] contract ended up being a $[redacted] job. We continually tried to please her and did extra work, as we usually try to do for our valued customers. Again, we pride ourselves on our custom jobs, as we are the only shop around that does what we do. It should also be noted that because of the speciality work we perform, we ALWAYS tell our customers that the "finish" date is a guideline. A customers vehicle may be finished earlier or later than anticipated, but everyone walks out our door knowing this and agreeing to it. Our care and attention to detail is matched by none and all our customers are welcome to stop by the shop whenever they like to check on the progress of their vehicle. With regards to [redacted], we have several before and after pictures that we are more than happy to forward to the Revdex.com and anyone else that would like to see them. We honestly feel that [redacted] would not and [redacted] be satisfied in any aspect pertaining to her car. We completed all the contracted work and as mentioned above, about $[redacted] in extras that we never even eluded to her paying for. We requested [redacted] to sign a completed contract form when she picked up her car (as we do everyone), just as she signed a contract to start work when she delivered her car to us. She refused to sign the form and drove her car away. [redacted] We know that we finished all work we were hired to do and we feel that [redacted] actually did get away with something for nothing at our expense. Which we were happy to do at the time. Customer service and elite work is what we pride ourselves on. [redacted] As far as we are concerned, her car is completed and she has it. Our involvement with [redacted] and her [redacted] is finished....[redacted]
I have actually included a few before and after pictures of the [redacted] in question.
Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading the response that [redacted] has written, I realize how futile it is to try to reason with him, as he fabricates things as he goes along. I have paperwork with his signature and initials on the work that was supposed to be done, and out of the seven items listed in the original contract (I sent you a copy of when I filed) four of the items were still not completed when I picked it up. I was able to finally pick up the car last Tuesday though, but since then have discovered a new set of concerns.
After corresponding with [redacted] on [redacted], I was told the car was ready to be picked up on Tuesday. We made the 300km drive to his shop in [redacted]. I was also told that he did not and would not replace the headlights or the rear break lights, which were mentioned both in the original contract as well as the second list of "Car Concerns" that I provided when I dropped off the car last November [redacted] He signed and initialed the Car Concerns sheet in agreement to do that work. As a result, I ordered both the headlights and the rear tail light on my own (receipts provided), and paid for them a second time, as I just wanted my car back as stated in the original complaint.
When I arrived to pick up my car, [redacted] was cordial. [redacted]
Upon initial inspection of the car, I noticed that the trim pieces under both the rear windows were out of place. I pointed this out and my husband also pointed out that the front skirt trim was also missing a screw and hanging down.(We have had to install approx. 10 - 15 screws from loose panels since picking up the car so they wouldn't fall off.) [redacted] called one of his employees to install the three screws we noticed on the lot. ([redacted] also pointed out that they had 'lost' the antenna. He mentioned that I [redacted] get one cheap. He proceeded to show us the inner trunk areas and wheel wells which this time were painted properly. The photos that [redacted] had sent to you as the "before" pictures were taken AFTER he initially gave me the car back last July and I had paid $[redacted] for a paint job which was supposed to have "Any and ALL rust removed". In his rebuttal, he keeps stating how "professional" his company is, yet the photos speak for themselves.[redacted]
The inside door panels were not fixed[redacted] As stated in the "Car Concerns" letter dated 2015 (and backed up with photos) there was nothing wrong with the driver's side to begin with[redacted] Even though I noticed that immediately when I got into my car, I just wanted to get out of there as fast as I [redacted]. While I like to keep my car nice, I am not fanatical about it and I knew it was time to cut my losses and move on. I would fix it later.
I was NEVER approached regarding any type of sign off or release on my car. Never. He shook my hand and we left. I did ask for the paint codes three times though and while I was provided with the red color that was on the "Car Concerns" sheet that we had both signed, he never gave the black color code.[redacted]
After a day or so, it occurred to us that we would need to re-torque the tires. This is typical since they were removed for the painting process. It is customary to re-torque the wheels approximately 100km after the initial re-installation. Since my wheels came with a special lock lug to prevent theft, a "key" is needed to install and remove them. I looked in the glove box for the key, and discovered that it was missing. All that was there was the plastic envelope that it came in.
My husband looked to check the wheels and much to our dismay, we discovered that many of the lugs on the back wheels [redacted] be removed by HAND! On the rear, passenger side tire, the wheel was held on by only FOUR loose lug nuts and the lock nut was missing altogether. The rear driver's wheel was also held on with loose lugs. The lock one was able to be removed by hand. [redacted]
Upon arriving home, I immediately tried to email and call [redacted] to get my "key" back. If I had a flat tire, I would have to get towed or get the lug cut off, as it is the only way you can remove it without a key.
He didn't answer the phone, but about 20 minutes after I tried to call, his girl called back to see what I wanted. I explained to her the issue. [redacted]
[redacted]
Fortunately, I found the code to the "Key" and lock nut in my paperwork from the car and I ordered it from the manufacturer. (Bill and proof of payment is attached) Hopefully this will end this nightmare with this shop.
My prime goal was [redacted] to get my car back after nearly eight months. This is my ONLY car. I am not a wealthy woman, but I take care of what I have and I NEED my car to function in daily life. When I approached his shop, I told him that my budget was $[redacted] and if it went a LITTLE over, I [redacted] probably do that. I was promised a full, color-change paint job with "any and all" rust removed, full sand down and epoxy primer, and a couple of additional things such as the headlights. I thought for that money that it would be worth it to do. I trusted that he would honor his contract. HE wrote those promises into the contract that HE provided.
The work was not done initially as stated in my original complaint. I believed I should give him a chance to make it right, as he said that he fired the painter that did the poor work. But the bottom line is he is the boss and he was the one that handed me the keys to that rusty car after the first attempt.
The wheel incident is a safety issue - not just a cosmetic issue. I want nothing more to do with this shop as I stated in when I filed my report. I only wanted my car back and I have it. [redacted]

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Address: 2885 E. Midway Blvd., Broomfield, Colorado, United States, 80234

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